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How do you remove "C:\Program Files\PCFixSpeed\PCFixSpeed.exe"?


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7 replies to this topic

#1 millerbww

millerbww

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Posted 15 May 2013 - 04:56 PM

I am not sure where I picked up this virus, but it has installed all sorts of malware on my computer. I searched through google about 24x7 help virus, downloaded and ran a program called SpyHunter which said I was infected by PCFixSpeed and Vontoo. I have also had a 24x7 Help svc program pop up, and a lot of various DivX icons appear on my desktop. I am self employed and need to fix this as quickly as I can to work. Any help would be greatly appreciated. I am running Windows 8 Pro. I have disabled what I knew was part of these programs in services in an effort to stop pop ups while I searched and stoppped the tasks in task manager. That didn't really do anything other than make me feel good though. I use Windows firewall and antivirus. 



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#2 Broni

Broni

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Posted 15 May 2013 - 08:24 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 millerbww

millerbww
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Posted 15 May 2013 - 11:04 PM

Thanks for your help. Here are the logs:

 

 

 Results of screen317's Security Check version 0.99.63  
   x86 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 CCleaner     
 Java 7 Update 17  
 Java version out of Date! 
 Google Chrome 26.0.1410.43  
 Google Chrome 26.0.1410.64  
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Windows Defender MsMpEng.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C::  
````````````````````End of Log`````````````````````` 
 

 

Farbar Service Scanner Version: 14-04-2013
Ran by millerbww (administrator) on 15-05-2013 at 21:47:51
Running from "C:\Users\millerbww\Desktop"
Windows 8 Pro  (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-04-12 20:56] - [2013-03-02 04:21] - 1802472 ____A (Microsoft Corporation) 5546F999FA2F195F4C605A94D398F713
 
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll
[2013-05-15 02:15] - [2013-04-08 16:52] - 0077312 ____A (Microsoft Corporation) 463628A91197979E29B3794D8CCB7600
 
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll
[2013-04-12 20:56] - [2013-03-02 03:23] - 2560000 ____A (Microsoft Corporation) 2A93FE9E8C386A8940C1AFAF94DE29BC
 
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll
[2013-03-17 23:07] - [2013-01-28 18:07] - 1160168 ____A (Microsoft Corporation) F556912E70B22D740C9C99E310E3C11F
 
C:\Program Files\Windows Defender\MsMpEng.exe
[2013-03-17 23:07] - [2013-01-28 19:02] - 0013344 ____A (Microsoft Corporation) 5595EDBDA4FD99C82119046C0BDC3BE2
 
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 

MiniToolBox by Farbar  Version:21-04-2013
Ran by millerbww (administrator) on 15-05-2013 at 21:52:28
Running from "C:\Users\millerbww\Desktop"
Windows 8 Pro  (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [21504] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [289280] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/15/2013 08:14:32 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (05/15/2013 08:14:32 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (05/15/2013 08:14:32 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (05/15/2013 06:28:59 PM) (Source: AllShare Framework DMS) (User: )
Description: AllShare Framework DMSSvcInit started failed with 0
 
Error: (05/15/2013 06:28:59 PM) (Source: AllShare Framework DMS) (User: )
Description: AllShare Framework DMSSvcMain failed with 0
 
Error: (05/15/2013 05:55:23 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Amhearth)
Description: Activation of app Amazon.com.Amazon_343d40qqvtj1t!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (05/15/2013 05:55:23 PM) (Source: Application Hang) (User: )
Description: The program AmazonForWindowsWebview.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: ab6e8
 
Start Time: 01ce51bf3c0982a7
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\Amazon.com.Amazon_3.0.1.2_x86__343d40qqvtj1t\AmazonForWindowsWebview.exe
 
Report Id: 82b68085-bdb2-11e2-afb1-4c72b923e594
 
Faulting package full name: Amazon.com.Amazon_3.0.1.2_x86__343d40qqvtj1t
 
Faulting package-relative application ID: App
 
Error: (05/15/2013 05:32:48 PM) (Source: Application Hang) (User: )
Description: The program FaxDocument.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 794
 
Start Time: 01ce51bc11a286e6
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\7D3DC547.FaxDocument_1.0.0.23_neutral__0r86fyn4kv1zg\FaxDocument.exe
 
Report Id: 58ee7c26-bdaf-11e2-afb1-4c72b923e594
 
Faulting package full name: 7D3DC547.FaxDocument_1.0.0.23_neutral__0r86fyn4kv1zg
 
Faulting package-relative application ID: App
 
Error: (05/15/2013 05:32:39 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Amhearth)
Description: App 7D3DC547.FaxDocument_0r86fyn4kv1zg!App did not launch within its allotted time.
 
Error: (05/15/2013 05:32:01 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Amhearth)
Description: Package 7D3DC547.FaxDocument_1.0.0.23_neutral__0r86fyn4kv1zg was terminated because it took too long to suspend.
 
 
System errors:
=============
Error: (05/15/2013 06:31:02 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error: 
%%1069
 
Error: (05/15/2013 06:31:02 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: 
%%1330
 
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
 
Error: (05/15/2013 06:27:18 PM) (Source: DCOM) (User: Amhearth)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (05/15/2013 05:55:23 PM) (Source: DCOM) (User: Amhearth)
Description: App
 
Error: (05/15/2013 05:34:02 PM) (Source: DCOM) (User: Amhearth)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AmhearthmillerbwwS-1-5-21-665752218-2075588534-3362351746-1001LocalHost (Using LRPC)YanFlex.Craigslist_1.2.0.11_x86__xqdm6kn4nxgd2S-1-15-2-2942172948-136991025-3813858423-3341509624-3677870795-2846608892-2251422739
 
Error: (05/15/2013 05:19:00 PM) (Source: DCOM) (User: Amhearth)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AmhearthmillerbwwS-1-5-21-665752218-2075588534-3362351746-1001LocalHost (Using LRPC)YanFlex.Craigslist_1.2.0.11_x86__xqdm6kn4nxgd2S-1-15-2-2942172948-136991025-3813858423-3341509624-3677870795-2846608892-2251422739
 
Error: (05/15/2013 05:04:01 PM) (Source: DCOM) (User: Amhearth)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AmhearthmillerbwwS-1-5-21-665752218-2075588534-3362351746-1001LocalHost (Using LRPC)YanFlex.Craigslist_1.2.0.11_x86__xqdm6kn4nxgd2S-1-15-2-2942172948-136991025-3813858423-3341509624-3677870795-2846608892-2251422739
 
Error: (05/15/2013 04:49:05 PM) (Source: DCOM) (User: Amhearth)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AmhearthmillerbwwS-1-5-21-665752218-2075588534-3362351746-1001LocalHost (Using LRPC)YanFlex.Craigslist_1.2.0.11_x86__xqdm6kn4nxgd2S-1-15-2-2942172948-136991025-3813858423-3341509624-3677870795-2846608892-2251422739
 
Error: (05/15/2013 04:34:00 PM) (Source: DCOM) (User: Amhearth)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AmhearthmillerbwwS-1-5-21-665752218-2075588534-3362351746-1001LocalHost (Using LRPC)YanFlex.Craigslist_1.2.0.11_x86__xqdm6kn4nxgd2S-1-15-2-2942172948-136991025-3813858423-3341509624-3677870795-2846608892-2251422739
 
Error: (05/15/2013 04:03:58 PM) (Source: DCOM) (User: Amhearth)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}AmhearthmillerbwwS-1-5-21-665752218-2075588534-3362351746-1001LocalHost (Using LRPC)YanFlex.Craigslist_1.2.0.11_x86__xqdm6kn4nxgd2S-1-15-2-2942172948-136991025-3813858423-3341509624-3677870795-2846608892-2251422739
 
 
Microsoft Office Sessions:
=========================
Error: (05/15/2013 08:14:32 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (05/15/2013 08:14:32 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (05/15/2013 08:14:32 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (05/15/2013 06:28:59 PM) (Source: AllShare Framework DMS)(User: )
Description: AllShare Framework DMSSvcInit started failed with 0
 
Error: (05/15/2013 06:28:59 PM) (Source: AllShare Framework DMS)(User: )
Description: AllShare Framework DMSSvcMain failed with 0
 
Error: (05/15/2013 05:55:23 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: Amhearth)
Description: Amazon.com.Amazon_343d40qqvtj1t!App-2144927142
 
Error: (05/15/2013 05:55:23 PM) (Source: Application Hang)(User: )
Description: AmazonForWindowsWebview.exe1.0.0.0ab6e801ce51bf3c0982a74294967295C:\Program Files\WindowsApps\Amazon.com.Amazon_3.0.1.2_x86__343d40qqvtj1t\AmazonForWindowsWebview.exe82b68085-bdb2-11e2-afb1-4c72b923e594Amazon.com.Amazon_3.0.1.2_x86__343d40qqvtj1tApp
 
Error: (05/15/2013 05:32:48 PM) (Source: Application Hang)(User: )
Description: FaxDocument.exe1.0.0.079401ce51bc11a286e64294967295C:\Program Files\WindowsApps\7D3DC547.FaxDocument_1.0.0.23_neutral__0r86fyn4kv1zg\FaxDocument.exe58ee7c26-bdaf-11e2-afb1-4c72b923e5947D3DC547.FaxDocument_1.0.0.23_neutral__0r86fyn4kv1zgApp
 
Error: (05/15/2013 05:32:39 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: Amhearth)
Description: 7D3DC547.FaxDocument_0r86fyn4kv1zg!App
 
Error: (05/15/2013 05:32:01 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: Amhearth)
Description: 7D3DC547.FaxDocument_1.0.0.23_neutral__0r86fyn4kv1zg
 
 
=========================== Installed Programs ============================
 
24x7 Help (Version: 2.1.0.33)
AllShare Framework DMS (Version: 1.3.08)
Belarc Advisor 8.3 (Version: 8.3.0.0)
CCleaner (Version: 4.01)
Codec Pack Packages
Codec Pack Packages 39
DC-Bass Source 1.3.0
DirectVobSub 2.40.4209 (Version: 2.40.4209)
DivX Setup (Version: 2.6.1.8)
DriverScanner (Version: 4.0.10.0)
ffdshow v1.1.4399 [2012-03-22] (Version: 1.1.4399.0)
Google Chrome (Version: 26.0.1410.64)
Google Drive (Version: 1.9.4536.8202)
Google Update Helper (Version: 1.3.21.145)
Haali Media Splitter
IESnap (Version: 1.2)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
K-Lite Codec Pack 9.3.0 (Basic) (Version: 9.3.0)
Lagarith Lossless Codec (1.3.27)
LAME v3.99.3 (for Windows)
Lyrics Finder
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MultiScreen (Version: 1.00.0000)
NETGEAR WNA3100 wireless USB 2.0 adapter (Version: 1.01.206)
NVIDIA 3D Vision Driver 311.06 (Version: 311.06)
NVIDIA Control Panel 311.06 (Version: 311.06)
NVIDIA Graphics Driver 311.06 (Version: 311.06)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.109.718)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
OpenSource Flash Video Splitter 1.0.0.5 (Version: 1.0.0.5)
PC Fix Speed 1.2.0.24 (Version: 1.2.0.24)
QBWebConnector (Version: 2.0.0.139)
QuickBooks (Version: 22.0.4012.2206)
QuickBooks Pro 2012 (Version: 22.0.4012.2206)
Samsung Link 1.5.0.1305071038 (Version: 1.5.0.1305071038)
Splashtop Software Updater (Version: 1.5.6.10)
Splashtop Streamer (Version: 2.2.5.1)
System Requirements Lab (Version: 4.5.13.0)
Update for Codec Pack
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Wondershare Dr.Fone(Build 2.0.1.3) (Version: 2.0.1.3)
Wondershare MobileGo for iOS ( Version 3.1.0 ) (Version: 3.1.0)
Xvid Video Codec (Version: 1.3.2)
 
========================= Devices: ================================
 
Name: photosmart 7600 series
Description: photosmart 7600 series
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 3570.43 MB
Available physical RAM: 2090.5 MB
Total Pagefile: 4210.43 MB
Available Pagefile: 2333.91 MB
Total Virtual: 2047.88 MB
Available Virtual: 1928.54 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:229.15 GB) (Free:193.22 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\AMHEARTH
 
Administrator            Guest                    millerbww                
UpdatusUser              
 
 
**** End of log ****
 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.05.16.01
 
Windows 8 x86 NTFS
Internet Explorer 10.0.9200.16540
millerbww :: AMHEARTH [administrator]
 
5/15/2013 10:02:44 PM
mbam-log-2013-05-15 (22-02-44).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219672
Time elapsed: 4 minute(s), 14 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 1
HKCR\CLSID\{98DBBF16-CA43-4c33-BE80-99E6694468A4} (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 1
C:\Program Files\IESnap\IESnap.dll (Fake.Dropped.Malware) -> Quarantined and deleted successfully.
 
(end)
 

 

 

Malwarebytes Anti-Rootkit BETA 1.05.0.1001
www.malwarebytes.org
 
Database version: v2013.05.16.01
 
Windows 8 x86 NTFS
Internet Explorer 10.0.9200.16540
millerbww :: AMHEARTH [administrator]
 
5/15/2013 10:44:30 PM
mbar-log-2013-05-15 (22-44-30).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled: 
Objects scanned: 27766
Time elapsed: 5 minute(s), 19 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

 

Rkill 2.4.8 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 05/15/2013 10:45:52 PM in x86 mode.
Windows Version: Windows 8 Pro 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * WinDefend => "%ProgramFiles%\Windows Defender\MsMpEng.exe" [Incorrect ImagePath]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 05/15/2013 10:45:57 PM
Execution time: 0 hours(s), 0 minute(s), and 5 seconds(s)
 

 

I am still showing 24x7HelpSvc in my services. I disabled it earlier if that matters, and I still have DivX Movies icon on desktop. Aslo everytime I tried to make a new tab in Google Chrome I get a pop up about needing to update Flash Player that tries to redirect me



#4 Broni

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Posted 15 May 2013 - 11:30 PM

I can see PC Fix Speed in a list of installed programs.

Did you try to uninstall it?

 

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 millerbww

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Posted 16 May 2013 - 07:09 PM

# AdwCleaner v2.301 - Logfile created 05/16/2013 at 17:31:53

# Updated 16/05/2013 by Xplode

# Operating system : Windows 8 Pro (32 bits)

# User : millerbww - AMHEARTH

# Boot Mode : Normal

# Running from : C:\Users\millerbww\Desktop\adwcleaner.exe

# Option [Delete]

 

***** [Services] *****

 

***** [Files / Folders] *****

Deleted on reboot : C:\ProgramData\BrowserProtect

Folder Deleted : C:\ProgramData\Babylon

Folder Deleted : C:\ProgramData\Tarma Installer

Folder Deleted : C:\Users\millerbww\AppData\LocalLow\Delta

Folder Deleted : C:\Users\millerbww\AppData\Roaming\Babylon

Folder Deleted : C:\Users\millerbww\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BrowserProtect

***** [Registry] *****

Key Deleted : HKCU\Software\1ClickDownload

Key Deleted : HKCU\Software\BabylonToolbar

Key Deleted : HKCU\Software\DataMngr

Key Deleted : HKCU\Software\DataMngr_Toolbar

Key Deleted : HKCU\Software\InstallCore

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{82E1477C-B154-48D3-9891-33D83C26BCD3}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C1AF5FA5-852C-4C90-812E-A7F75E011D87}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{82E1477C-B154-48D3-9891-33D83C26BCD3}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C1AF5FA5-852C-4C90-812E-A7F75E011D87}

Key Deleted : HKLM\SOFTWARE\5f48bdcb13ae441

Key Deleted : HKLM\Software\Babylon

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap

Key Deleted : HKLM\Software\DataMngr

Key Deleted : HKLM\Software\Tarma Installer

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://www1.delta-search.com/?affID=119780&tt=gc_150213_alt&babsrc=HP_ss&mntrId=42E54C72B923E594 --> hxxp://www.google.com

-\\ Google Chrome v26.0.1410.64

File : C:\Users\millerbww\AppData\Local\Google\Chrome\User Data\Default\Preferences

Deleted [l.3302] : urls_to_restore_on_startup = [ "hxxps://www.google.com/", "hxxps://login.live.com/login.srf?w[...]

*************************

AdwCleaner[S1].txt - [2547 octets] - [16/05/2013 17:31:53]

########## EOF - C:\AdwCleaner[S1].txt - [2607 octets] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Windows 8 Pro x86

Ran by millerbww on Thu 05/16/2013 at 17:44:51.96

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

~~~ Services

 

 

~~~ Registry Values

 

 

~~~ Registry Keys

 

 

~~~ Files

 

 

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\browserprotect"

Failed to delete: [Folder] "C:\ProgramData\splashtop"

Successfully deleted: [Folder] "C:\ProgramData\application data\splashtop"

Failed to delete: [Folder] "C:\Users\millerbww\AppData\Roaming\wondershare"

Successfully deleted: [Folder] "C:\Users\millerbww\appdata\local\splashtop"

Successfully deleted: [Folder] "C:\Users\millerbww\appdata\local\wondershare"

Failed to delete: [Folder] "C:\Program Files\splashtop"

Successfully deleted: [Folder] "C:\Program Files\wondershare"

Failed to delete: [Folder] "C:\Program Files\Common Files\Wondershare"

 

 

~~~ Event Viewer Logs were cleared

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Thu 05/16/2013 at 17:45:59.30

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

Nothing was found on the ESET scan. Does this mean I am good now? One other question. Do you think Windows firewall and Defender are good enough? Thanks for your help.

 



#6 Broni

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Posted 16 May 2013 - 07:16 PM

You're fine with those two.

 

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

 

=======================================

 

Your computer is clean p3879546.jpg

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Windows 8: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#disable

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.


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#7 millerbww

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Posted 17 May 2013 - 12:49 AM

All complete. Thank you for your time. I have already refered this site to every person I know.



#8 Broni

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Posted 17 May 2013 - 10:54 AM

thumbsup-thumbs-up-approve-ok-smiley-emo


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