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Google Re-Direct and Slow Computer - Please Help


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3 replies to this topic

#1 DexMax

DexMax

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  • Local time:06:47 PM

Posted 15 May 2013 - 04:40 PM

Hi, My computer has really slowed down and I got a warning from my Symantec system tray. Additionally, I have the google re-direct virus, where I am redirected to random sites when I search on google and click my link results.
 
Please help.
 
DDS Log Below.

 

Could not figure out how to attach the attach.txt file. I think the format of the posting has changed since the last time I Used it. Any help would be great.

Thanks so much for your help. BLeeping computer has been a huge help before for me!
 
-Dex
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 1.5.0_12
Run by ansingla at 17:35:49 on 2013-05-15
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3688.1050 [GMT -4:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Symantec Endpoint Protection *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\ibmpmsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\atieclxx.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files (x86)\Citrix\ICA Client\ssonsvr.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\LENOVO\HOTKEY\TPHKLOAD.exe
C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
C:\Program Files (x86)\Lenovo\Access Connections\AcPrfMgrSvc.exe
C:\PROGRA~1\Lenovo\HOTKEY\tpnumlkd.exe
C:\Windows\system32\CxAudMsg64.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe
C:\Program Files\LENOVO\HOTKEY\MICMUTE.exe
C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe
C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe
C:\Windows\SysWOW64\SAsrv.exe
C:\PROGRA~1\LENOVO\VIRTSCRL\virtscrl.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Lenovo\Access Connections\AcSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\System32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Lenovo\Screen Reading Optimizer\SRORest.exe
C:\Program Files (x86)\Lenovo\Access Connections\AcDeskBandHlpr.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\rundll32.exe
C:\PROGRA~1\Lenovo\Zoom\TPSCREX.EXE
C:\PROGRA~1\Lenovo\HOTKEY\TPONSCR.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\TpShocks.exe
C:\Program Files\CONEXANT\ForteConfig\fmapp.exe
C:\Program Files\Lenovo\Communications Utility\TpKnrres.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\regsvr32.exe
C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe
C:\Users\ansingla\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Windows\SysWOW64\regsvr32.exe
C:\Program Files (x86)\Lenovo\Access Connections\SvcGuiHlpr.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\ThinkPad\Bluetooth Software\BtStackServer.exe
C:\Program Files\ThinkPad\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\PROGRA~2\ThinkPad\UTILIT~1\SCHTASK.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\ThinkPad\Bluetooth Software\btwdins.exe
C:\Program Files (x86)\Lenovo\Screen Reading Optimizer\SROSVC.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\LENOVO\Message Center Plus\MCPLaunch.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10u_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://lenovo.msn.com
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [Google Update] "C:\Users\ansingla\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [VirtualStore] rundll32 "C:\Users\ansingla\AppData\Local\{7C74BABC-E6A9-49D4-BA30-1E4531954AD5}\VirtualStore\vnadbn.dll",DllRegisterServer
uRun: [BitTorrent] REGSVR32.EXE C:\Users\ansingla\AppData\Local\BitTorrent\yffltbex.dll
mRun: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Lenovo Registration] C:\Program Files (x86)\Lenovo Registration\LenovoReg.exe /boot
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Cisco AnyConnect Secure Mobility Agent for Windows] "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe" -minimized
StartupFolder: C:\Users\ansingla\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\ansingla\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~4\Office14\ONBttnIE.dll/105
IE: Send image to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://work2.bumc.bu.edu/CACHE/stc/1/binaries/vpnweb.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_12-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{F31256A1-EC3B-4E92-8A27-3CB7E7A57841} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{F31256A1-EC3B-4E92-8A27-3CB7E7A57841}\0595A57593 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{F31256A1-EC3B-4E92-8A27-3CB7E7A57841}\25F43414962707F62747 : DHCPNameServer = 74.40.74.40 74.40.74.41
TCP: Interfaces\{F31256A1-EC3B-4E92-8A27-3CB7E7A57841}\465687475627 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{F31256A1-EC3B-4E92-8A27-3CB7E7A57841}\75F6F64636C69666667457563747 : DHCPNameServer = 10.71.0.1
TCP: Interfaces\{F31256A1-EC3B-4E92-8A27-3CB7E7A57841}\A41686F60234F666665656026202455616 : DHCPNameServer = 10.0.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
LSA: Notification Packages =  scecli ACGina
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [TpShocks] TpShocks.exe
x64-Run: [ForteConfig] C:\Program Files\Conexant\ForteConfig\fmapp.exe
x64-Run: [LENOVO.TPKNRRES] C:\Program Files\Lenovo\Communications Utility\TPKNRRES.exe
x64-Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t
x64-Run: [AcWin7Hlpr] C:\Program Files (x86)\Lenovo\Access Connections\AcTBenabler.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie.htm
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 TPDIGIMN;TPDIGIMN;C:\Windows\System32\drivers\ApsHM64.sys [2011-3-29 23664]
R1 lenovo.smi;Lenovo System Interface Driver;C:\Windows\System32\drivers\smiifx64.sys [2010-12-3 15472]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-7-18 115216]
R3 btusbflt;Bluetooth USB Filter;C:\Windows\System32\drivers\btusbflt.sys [2011-7-18 54824]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2011-7-18 35104]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-17 138912]
R3 PCDSRVC{127174DC-C366ED8B-06020200}_0;PCDSRVC{127174DC-C366ED8B-06020200}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\PC-Doctor\pcdsrvc_x64.pkms [2011-3-31 25584]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-4-30 436840]
R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\Windows\System32\drivers\rtl8192ce.sys [2011-7-18 947816]
R3 TVTI2C;Lenovo SM bus driver;C:\Windows\System32\drivers\tvti2c.sys [2009-10-8 41536]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-7-18 44672]
R3 usbsmi;Integrated Camera Service Display Name V1;C:\Windows\System32\drivers\SMIksdrv.sys [2011-7-18 206336]
S3 acsock;acsock;C:\Windows\System32\drivers\acsock64.sys [2012-8-17 107432]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-20 71168]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-7-18 246376]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2013-05-11 07:06:57 9728 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-05-06 05:20:36 -------- d-----w- C:\Users\ansingla\AppData\Local\BitTorrent
2013-04-24 00:02:46 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys
.
==================== Find3M  ====================
.
2013-05-11 07:06:57 9728 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-03-19 06:04:06 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll
2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe
2013-03-01 03:36:04 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-02-15 06:08:40 44032 ----a-w- C:\Windows\System32\tsgqec.dll
2013-02-15 06:06:11 3717632 ----a-w- C:\Windows\System32\mstscax.dll
2013-02-15 06:02:26 158720 ----a-w- C:\Windows\System32\aaclient.dll
2013-02-15 04:37:10 3217408 ----a-w- C:\Windows\SysWow64\mstscax.dll
2013-02-15 04:34:10 131584 ----a-w- C:\Windows\SysWow64\aaclient.dll
2013-02-15 03:25:51 36864 ----a-w- C:\Windows\SysWow64\tsgqec.dll
.
============= FINISH: 17:37:25.77 ===============


Edited by DexMax, 15 May 2013 - 04:46 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 15 May 2013 - 08:25 PM


Hello DexMax

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 19 May 2013 - 03:12 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:07:47 PM

Posted 22 May 2013 - 05:39 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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