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New Computer 6 Day's Old

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4 replies to this topic

#1 mypenry


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Posted 11 April 2006 - 12:46 AM

Well Ive now had this my first new computer some 6 day's and its one thing after another, this time my brand new computer is just shutting down and then I get this come on to screen....

A problem has been dected and Windows has been shut down to prevent damage to your computer ..
if this is the frist time you've seen this STOP ERROR screen - restart your computer if this screen appears again , follow these steps...
check to make sure Any new hardware or software is properly installed. if this is a new installation ask your hardware or Software manufacture for any Windows updates you may need.
if the problem continues , disable or remove any newly installed hard ware or software . Disable BIOS memory use Safe mode to remove or disable components , restart your computer , press F8 to select advance startup option , andthen select safe mode.
Techinical Info
* * * STOP.0X000000D1 ( 0XECBAD014 ), 0X00000002, 0X00000000, 0XECB3D32F)
* * * HSF_DP_.SYS-Address ECBAD014 base at ECAAF000, Date Stamp 403c7679
* * * HSF_DP_.SYS-Address ECBAD014 base at ECAAF000, date Stamp 403c7679
beginning dump of physical memory
physical memory dump complete.
Contact your system administrator or techinical support groupe for further assiatance.
After I re start the computer this message then comes on screen....

The system has recoverd from a serious error
a log of this error has been created please tell Microsoft about this problem...

BCCode : 100000d1
SP:2_0 Product: 256_1
C:\DOCUM~1\ oemuser \ LOCALS~ 1 \ Temp \ WER002e.dir00 \ Mini041106-01.dmp
C:\DOCUM~1\ oemuser \ LOCALS~ 1 \ temp \ WER002e.dir00 \ sysdata.xml

When I then sent the error report this came back.....

Error caused by a device driver
Thank you for sending an error report to Microsoft.

Error report summary

Error type : Windows stop error (A message appears on a blue screen with error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from which it cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible
Information about this error
You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.
Next steps

We have analyzed your error report and ...at this time are unable to determine... the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem.

I am totally lost..????

I am wondering if the problem may be with an external Modem ive installed that did not come with this new computer...?
a D-LINK V.92 56K Data / Fax external Modem, model DU-562M ., as the computer only shuts down when I am connected to the net..?
when i installed this modem i received a notice on screen saying that this modem was not approved by Microsoft..? could this be some thing to do with the problem...?
any comments or help would be very helpful to this newbie ..................PS i am running Windows XP media edition
Thanks mypenry

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#2 Izzy


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Posted 11 April 2006 - 03:22 AM

So you installed the modem?
If so then the driver is giving you problems. You could try and download a driver. Or contact the manufacturer. I know this problem occurs when on the net so you might have to use another system to do so. Try Uninstalling the driver then re-install the modem and try again.

I'm no expert but i think that is the problem.
May not be suited to WIndows MCE you would have to check the specs on the modem.


Edited by Izzy, 11 April 2006 - 03:23 AM.

#3 Albert Frankenstein

Albert Frankenstein

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Posted 11 April 2006 - 07:08 AM

A quick test would be to unplug your modem and restart your computer. If you no longer have issues than the problem is with the modem.

I would then suggest reinstalling it, following the instructions very carefully and completely.

when i installed this modem i received a notice on screen saying that this modem was not approved by Microsoft..? could this be some thing to do with the problem...?

Maybe, but probably not. This is discussed in your installation guide.

Before reinstalling I would download the latest driver HERE. Often manufacturers update drivers if they are having troubles with them. You could have an older version of the driver on your installation CD.

General info on your modem can be found HERE.

I had a hard time finding info on your particular modem, it turns out they don't sell that model here in the USA, but I noticed you are in Thailand and so I searched the Australian D-link web site and found it!

If you try the above and continue to have problems, let us know and we can give you some new ideas and ways to chase down the cause!

Currently home chillin' with the fam and my two dogs!

#4 mypenry

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Posted 12 April 2006 - 03:50 AM

Thanks to every one for the info, Albert & Izzy you were spot on !!!, I uninstalled the Modem and used a friends Modem, and so far no problem !!!, so it looks as if it was the new external modem I installed , ive downloaded the driver from the web site and will now give it a try using this ..? will let you know how I get on .... many thanks for your help and advice - most welcome .

Thanks ..... mypenry

#5 Izzy


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Posted 15 April 2006 - 04:36 PM

glad your problem was identified and i hope all goes well for you from now on.


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