Looking to you for help after causing a huge problem for myself. I have been having problems for months with Visualbee, Conduit and Adnxs issues. I am NOT entirely comfortable with these topics but have had success in the past with Spybot. So I tried that and had not luck so I ended up on your site off of a search for Visual bee and followed advice given to another. Yes I realize now you do NOT recommend this, ugh.
I used the adwcleaner and it worked great. I got rid of a bunch of problems but was still only having Adnxs issues with pop ups on Mozilla. So I went back to searching and ended up back on your site and followed those insturctions given to someone else with using security check and roquekiller. Adnxs was still there so I used there next step and used Combofix.
It ran for 11 hours and when the laptop restarted the screen was balck and everthing was gone. A window popped up for a system restore that went back acouple days and some things came back. However all pictures and music is gone. I am sick. I did find them by searching on the name of a grouping of pictures. It seems that they are all there but the names have been changed with a .vir at the end of them all. It seems that they are marked as a virus and in quarentine? I could one by one go erase the .vir added to each photo but that could take years.( I was able to sucessfully do this several pictures though, thats something!)
So now I am on your actual site and see everywhere I should not have used them without help so I am reaching out
I have not uninstalled Combofix because I am afraid I might delete all my videos and pictures if it takes the quarentine with it. Once reading your preparation guide I have also not downloaded and run DDS for the same reason. I figured I have done enough damage, lol.
Can you help?
I am not great on the computer but I am willing if you can walk me through it. Thank you!!!