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IE downloads wont show up in destination and Google Chrome wont download


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#1 SSBBDaisy

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Posted 15 May 2013 - 09:31 AM

Internet Explorer - Will download anything with no problem. Everything works like normal but when you go and check where your file is where you had put it, nothing is there. I did a computer search and it finds the file where it is suppose to be but Its not there O_O. When I try and drag the file from the search it just becomes a shortcut that leads no where.

 

 

Google Chrome - Won't download a single thing. Everything fails it's "Virus Scan". 

 

 

I've tried Googling both problems and found lots of people with both of the same problems I'm having and tried there solutions and it's gotten me no where. I also ran Malwarebytes and it said I was clean. Not sure what to do here :(. Any help is appreciated. thanks :)

 

EDIT: Also I have Windows Vista


Edited by SSBBDaisy, 15 May 2013 - 09:33 AM.


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#2 SSBBDaisy

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Posted 15 May 2013 - 07:20 PM

bump can someone please help?



#3 SSBBDaisy

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Posted 09 June 2013 - 10:39 PM

someone please finally help me :(

 

also update: Internet Explorer was updated to try and get one browser to start downloading again but it failed. It now has the exact same problem as Google Chrome where it scans every single thing I download as a virus and doesn't even let me download what I'm trying to get. 


Edited by SSBBDaisy, 09 June 2013 - 10:46 PM.


#4 xXToffeeXx

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Posted 10 June 2013 - 11:21 AM

Sounds like you are infected with Zeroaccess, this is probably need elevated help so please follow the instructions below:

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

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#5 boopme

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Posted 12 June 2013 - 04:17 PM

Hello you need to follow the instructions above.
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