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Blue screen during a windows update reboot


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#1 Mike J P

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Posted 15 May 2013 - 05:19 AM

G'day

 

I've just spent that last few days re-installing Windows 7 Pro x64 onto a new SSD. All my drivers are installed and up to date with no yellow exclamation marks and all the Win updates installed successfully. I have been re-installing all my software and games etc without any problems or errors. Today Windows Update found 13 more updates containing security and system updates for Win x64, Framework 4, 3.5.1, and a definitions for Office-14. After installing this and clicking on the restart windows button I saw the 'applying updates counter' then experienced a blue screen.

After rebooting I chose start Windows normally and windows update reports that the updates installed successfully but I'm now wondering whether I need to start over and re-install everything all over again or perhaps I'll get away with simply ignoring it. It did produce an error log but I need somebody whom understands it to diagnose what the cause was.

 

Thank You

 

Mike JP

:unsure:



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#2 Mike J P

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Posted 15 May 2013 - 06:02 AM

This is the error that occurred at the time of BSOD and a critical event logged 6 seconds prior to crashing taken from Win Event Viewer.

 

 

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          15/5/2013 5:12:41 PM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MIKEJNR-PC
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000f4 (0x0000000000000003, 0xfffffa800c39e650, 0xfffffa800c39e930, 0xfffff800031d9350). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 051513-11824-01.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-05-15T09:12:41.000000000Z" />
    <EventRecordID>12395</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>MIKEJNR-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x000000f4 (0x0000000000000003, 0xfffffa800c39e650, 0xfffffa800c39e930, 0xfffff800031d9350)</Data>
    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
    <Data Name="param3">051513-11824-01</Data>
  </EventData>
</Event>
 
 
===========================================================================================================================================
 
 
Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          15/5/2013 5:12:33 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      MikeJnr-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-05-15T09:12:33.432805100Z" />
    <EventRecordID>12396</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>MikeJnr-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">244</Data>
    <Data Name="BugcheckParameter1">0x3</Data>
    <Data Name="BugcheckParameter2">0xfffffa800c39e650</Data>
    <Data Name="BugcheckParameter3">0xfffffa800c39e930</Data>
    <Data Name="BugcheckParameter4">0xfffff800031d9350</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

 

 



#3 Anshad Edavana

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Posted 15 May 2013 - 08:14 AM

Hi

 

I am not an expert in BSOD matters, but if it helps here is the technical explanation about the stop code you received.

 

http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372(v=vs.85).aspx



#4 Mike J P

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Posted 16 May 2013 - 05:36 PM

My computer just had another BSOD with the same stop code. I'm suspecting this to possibly be one of two things. Either A.) my new OCZ Vector SSD which is devoted to the OS. Or B.) The integrated Intel iGpu on my Asus P8Z77-V Deluxe is clashing with Lucidlogix Virtumvp and my GTX 670. 

 

But about my first colprit the OCZ Vector, this is my first ever SSD and have a few questions about them . . . .

 

Is it wise to update the SSD firmware ?

 

Not having done so yet, could this be a possible cause for an F4 stop code ?

 

If I were to do update the firmware and backup the data first, Is it possible to ghost (Disk image clone) an SSD to a HHD, in this case to a Seagate 1TB Barra ?


Edited by Mike J P, 16 May 2013 - 05:54 PM.


#5 Anshad Edavana

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Posted 17 May 2013 - 02:05 AM

Hi

 

Generally updating firmware is won't loss the data but the OCZ itself suggests backing up the data for safety. Read this guide to know how to update the firmware.

 

http://ocz.com/consumer/ssd-guide

 

HDD and SSD are using different sector alignment. I am not sure if a direct clone from SSD to HDD work.  






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