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Malware/Virus Removal, Computer is slow/Unresponsive


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7 replies to this topic

#1 tonyg1

tonyg1

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Posted 14 May 2013 - 06:22 PM

Hi guys -

 

I'm working on a friend's PC that he needs for school and cant afford to get fixed for a fee.  I ran malwarebytes and ComboFix which removed malware/viruses but the PC is completely unusable.  When going into Task Manager, CPU is at 100% even when I'm running just Chrome.  I also notice that Explorer.exe has very high memory even at boot 150k+.  I notice windows flicker all the time and the fan comes on even though I'm doing minimal tasks.  

 

Of the programs installed about 80% are (empty) and only a few work.  I asked my friend about all this and he has no idea what happened or what he may have done to cause it (of course).  Can anyone help me by asking for what logs need to be uploaded to view whats going on?  I will attached a HiJackThis log on this post.

 

Thanks for any help

Tony



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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 18 May 2013 - 02:25 PM

Greetings Tony and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

Please allow me some time to review your situation. While I am doing that consider and perform the following, if you would please.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps are a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and let me know.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Helping me Help You

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

===================================================

Additional Information
  • If you have since resolved the original problem you were having, I would appreciate you letting me know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
  • If you are unsure about any of these characteristics just post what you can and I will guide you.
  • Explain as best you can what happens with your computer, i.e. it beeps three times, the the black screen starts then goes blank, etc
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below I will review your topic an do my best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
===================================================

Create DDS.txt and Attach.txt

I would like to see some information about what is happening in your machine. Please perform the following scan (again):
  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.

DDS.com
DDS.pif

  • Double click on the icon then select Run
  • Leave the default settings then click Next
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Please copy and paste the contents of both results in your post.
  • Close the program window, and delete the program from your desktop.
You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:
  • DDS.txt
  • Attach.txt

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 21 May 2013 - 12:49 PM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
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  • Local time:09:24 PM

Posted 22 May 2013 - 09:55 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
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  • Local time:09:24 PM

Posted 26 May 2013 - 09:44 AM

This topic has been re-opened at the request of the person who originally posted.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#6 tonyg1

tonyg1
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Posted 26 May 2013 - 12:52 PM

DDS first:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16576  BrowserJavaVersion: 10.21.2
Run by Vanessa G at 10:18:20 on 2013-05-26
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3894.1872 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Outdated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Outdated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Disabled/Outdated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\rundll32.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Vanessa G\Desktop\OTL.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdate.exe
C:\Windows\notepad.exe
C:\Windows\notepad.exe
C:\Windows\System32\MsSpellCheckingFacility.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
TB: Utility Chest: {CF67755F-9265-449C-87CF-B945519E073B} -
TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} -
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/4.0.1.0/GarminAxControl_32.CAB
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_21-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_21-windows-i586.cab
TCP: NameServer = 172.26.38.1 172.26.38.2
TCP: Interfaces\{4FBBBBE1-B317-42A0-91B7-AFBD29325609} : DHCPNameServer = 172.26.38.1 172.26.38.2
TCP: Interfaces\{4FBBBBE1-B317-42A0-91B7-AFBD29325609}\2656C6B696E6534376 : DHCPNameServer = 192.168.2.1 192.168.1.1
TCP: Interfaces\{4FBBBBE1-B317-42A0-91B7-AFBD29325609}\368616D6071676E656 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{4FBBBBE1-B317-42A0-91B7-AFBD29325609}\65742716675637 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{4FBBBBE1-B317-42A0-91B7-AFBD29325609}\84F4F43484D20534F5E4564777F627B6 : DHCPNameServer = 162.150.8.16 68.87.66.234
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: lbxfile - {56831180-F115-11d2-B6AA-00104B2B9943} - C:\Program Files (x86)\Libronix DLS\System\FileProt.dll
Handler: lbxres - {24508F1B-9E94-40EE-9759-9AF5795ADF52} - C:\Program Files (x86)\Libronix DLS\System\ResProt.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} -
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
x64-BHO: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
x64-TB: avast! Online Security: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: lbxfile - {56831180-F115-11d2-B6AA-00104B2B9943} - <orphaned>
x64-Handler: lbxres - {24508F1B-9E94-40EE-9759-9AF5795ADF52} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;aswRvrt;C:\Windows\System32\drivers\aswRvrt.sys [2013-5-14 65336]
R0 aswVmm;aswVmm;C:\Windows\System32\drivers\aswVmm.sys [2013-5-14 189936]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-9-15 55024]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2013-5-14 1025808]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2013-5-14 378432]
R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswFsBlk.sys [2013-5-14 33400]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2013-5-14 80816]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2013-5-14 46808]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2010-7-20 35104]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-9-17 56344]
R3 huawei_enumerator;huawei_enumerator;C:\Windows\System32\drivers\ew_jubusenum.sys [2012-6-4 87040]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-9-29 158976]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-3-5 271872]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\Windows\System32\drivers\rtl8192se.sys [2011-9-8 1225832]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;C:\Windows\System32\drivers\ew_hwusbdev.sys [2012-6-4 117248]
S3 ewusbmbb;HUAWEI USB-WWAN miniport;C:\Windows\System32\drivers\ewusbwwan.sys [2012-6-4 417280]
S3 massfilter;Mass Storage Filter Driver;C:\Windows\System32\drivers\massfilter.sys [2012-3-20 11776]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-5-14 19456]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-7-20 225280]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-5-14 57856]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2010-9-28 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-9-18 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
S3 ZTEusbMB;ZTE NMEAExt2 Port;C:\Windows\System32\drivers\ZTEusbnmeaext2.sys [2012-3-20 123520]
S3 ZTEusbwwan;ZTE MBN Miniport;C:\Windows\System32\drivers\ZTEusbwwan.sys [2011-4-9 235008]
S4 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-6 169312]
S4 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-7-20 98208]
S4 HPWMISVC;HPWMISVC;C:\Program Files\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-1-18 20480]
S4 HWDeviceService64.exe;HWDeviceService64.exe;C:\ProgramData\DatacardService\HWDeviceService64.exe [2011-3-14 346976]
S4 MemeoBackgroundService;MemeoBackgroundService;C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe [2011-5-4 25824]
S4 MTN Pocket Internet. RunOuc;MTN Pocket Internet. OUC;C:\Program Files (x86)\MTN Pocket Internet\UpdateDog\ouc.exe [2012-6-4 246112]
S4 PMBDeviceInfoProvider;PMBDeviceInfoProvider;C:\Program Files (x86)\Sony\PlayMemories Home\PMBDeviceInfoProvider.exe [2012-2-15 459832]
S4 RtVOsdService;RtVOsdService Installer;C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe [2010-4-19 315392]
S4 SDScannerService;Spybot-S&D 2 Scanner Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe [2013-4-13 1103392]
S4 SDUpdateService;Spybot-S&D 2 Updating Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe [2013-4-13 1369624]
S4 SDWSCService;Spybot-S&D 2 Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe [2013-4-13 168384]
S4 SeagateDashboardService;Seagate Dashboard Service;C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe [2011-6-1 14088]
S4 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-7-20 2320920]
.
=============== Created Last 30 ================
.
2013-05-26 14:02:33 76232 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{BB58B934-3576-4A1B-A063-D645E68F2AB6}\offreg.dll
2013-05-26 13:17:02 9460464 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{BB58B934-3576-4A1B-A063-D645E68F2AB6}\mpengine.dll
2013-05-26 13:12:22 -------- d-----w- C:\Users\Vanessa G\AppData\Local\Diagnostics
2013-05-18 13:00:05 -------- d-----w- C:\Users\Vanessa G\AppData\Local\CrashDumps
2013-05-15 22:53:55 9460464 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2013-05-15 21:20:44 983400 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2013-05-15 21:20:44 265064 ----a-w- C:\Windows\System32\drivers\dxgmms1.sys
2013-05-15 21:20:44 144384 ----a-w- C:\Windows\System32\cdd.dll
2013-05-15 21:20:23 1930752 ----a-w- C:\Windows\System32\authui.dll
2013-05-15 21:20:21 1796096 ----a-w- C:\Windows\SysWow64\authui.dll
2013-05-15 21:20:21 111448 ----a-w- C:\Windows\System32\consent.exe
2013-05-15 21:20:20 70144 ----a-w- C:\Windows\System32\appinfo.dll
2013-05-15 21:18:02 -------- d-----w- C:\Users\Vanessa G\AppData\Local\Adobe
2013-05-15 00:52:45 72016 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2013-05-15 00:52:45 65336 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2013-05-15 00:52:45 189936 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2013-05-15 00:52:45 1025808 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2013-05-15 00:52:42 80816 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2013-05-15 00:52:04 41664 ----a-w- C:\Windows\avastSS.scr
2013-05-15 00:51:46 -------- d-----w- C:\Program Files\AVAST Software
2013-05-15 00:51:34 -------- d-----w- C:\ProgramData\AVAST Software
2013-05-14 23:10:55 3153920 ----a-w- C:\Windows\System32\win32k.sys
2013-05-14 23:10:05 230400 ----a-w- C:\Windows\System32\wwansvc.dll
2013-05-14 23:09:50 48640 ----a-w- C:\Windows\System32\wwanprotdim.dll
2013-05-14 11:00:08 3072 ----a-w- C:\Windows\System32\drivers\en-US\tsusbflt.sys.mui
2013-05-14 11:00:07 13312 ----a-w- C:\Windows\System32\TsUsbRedirectionGroupPolicyExtension.dll
2013-05-14 11:00:07 13312 ----a-w- C:\Windows\System32\TsUsbRedirectionGroupPolicyControl.exe
2013-05-14 11:00:06 15360 ----a-w- C:\Windows\System32\RdpGroupPolicyExtension.dll
2013-05-14 11:00:02 19456 ----a-w- C:\Windows\System32\drivers\rdpvideominiport.sys
2013-05-14 11:00:01 57856 ----a-w- C:\Windows\System32\drivers\TsUsbFlt.sys
2013-05-14 10:58:56 3174912 ----a-w- C:\Windows\System32\rdpcorets.dll
2013-05-14 10:58:47 4916224 ----a-w- C:\Windows\SysWow64\mstscax.dll
2013-05-14 10:58:42 5773824 ----a-w- C:\Windows\System32\mstscax.dll
2013-05-14 09:55:32 866720 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-05-14 09:55:13 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-05-08 03:00:55 16712 ----a-w- C:\Windows\System32\drivers\PROCEXP113.SYS
2013-05-08 00:07:55 -------- d-----w- C:\Users\Vanessa G\AppData\Roaming\Malwarebytes
2013-05-07 22:38:41 -------- d-----w- C:\Users\Vanessa G\AppData\Roaming\HpUpdate
2013-05-07 22:30:59 -------- d-----w- C:\Users\Vanessa G\AppData\Roaming\Garmin
2013-05-07 22:30:12 -------- d-----w- C:\Users\Vanessa G\Tracing
2013-05-07 22:29:46 -------- d-----w- C:\Users\Vanessa G\AppData\Roaming\Memeo
2013-05-07 22:29:37 -------- d-----w- C:\Users\Vanessa G\AppData\Roaming\Seagate
2013-05-07 22:26:03 -------- d-----w- C:\Users\Vanessa G\AppData\Local\Google
2013-05-07 22:19:44 -------- d-----w- C:\Users\Vanessa G\AppData\Local\Hewlett-Packard
2013-05-02 11:59:33 -------- d-----w- C:\BACKUP
2013-05-02 03:01:10 98816 ----a-w- C:\Windows\sed.exe
2013-05-02 03:01:10 256000 ----a-w- C:\Windows\PEV.exe
2013-05-02 03:01:10 208896 ----a-w- C:\Windows\MBR.exe
2013-05-02 02:56:53 340992 ----a-w- C:\Windows\System32\schannel.dll
2013-05-02 02:56:53 247808 ----a-w- C:\Windows\SysWow64\schannel.dll
2013-05-02 02:56:52 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2013-05-02 02:56:52 458712 ----a-w- C:\Windows\System32\drivers\cng.sys
2013-05-02 02:56:52 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2013-05-02 02:56:52 154480 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2013-05-02 02:56:52 1448448 ----a-w- C:\Windows\System32\lsasrv.dll
2013-05-02 02:56:32 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
2013-05-02 02:56:32 366592 ----a-w- C:\Windows\System32\qdvd.dll
2013-05-02 01:29:41 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys
2013-05-02 01:26:56 -------- d-----w- C:\ProgramData\Malwarebytes
2013-05-02 01:26:53 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-05-02 00:57:45 -------- d-----w- C:\Windows\System32\%LocalAppData%
2013-05-01 22:22:16 -------- d-sh--w- C:\Windows\System32\%APPDATA%
.
==================== Find3M  ====================
.
2013-05-14 09:54:29 788896 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-05-02 06:06:08 278800 ------w- C:\Windows\System32\MpSigStub.exe
2013-04-13 05:49:23 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-04-13 05:49:19 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-04-13 05:49:19 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-04-13 05:49:19 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-04-13 04:45:16 474624 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-04-13 04:45:15 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
2013-04-05 06:52:14 2242048 ----a-w- C:\Windows\System32\wininet.dll
2013-04-05 06:50:36 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-04-05 06:50:31 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-04-05 06:50:31 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-04-05 05:28:24 1767424 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-04-05 05:26:26 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-04-05 05:26:21 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-04-05 05:26:21 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-04-05 04:43:00 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-04-05 04:29:45 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-04-05 03:51:11 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-04-05 03:38:25 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-03-19 06:04:06 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll
2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe
.
============= FINISH: 10:21:43.61 ===============
 

 

 

ATTACH Second

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 9/14/2010 11:27:05 AM
System Uptime: 5/26/2013 9:08:40 AM (1 hours ago)
.
Motherboard: Hewlett-Packard |  | 1425
Processor: Intel® Core™ i3 CPU       M 350  @ 2.27GHz | CPU | 929/1066mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 451 GiB total, 352.106 GiB free.
D: is FIXED (NTFS) - 14 GiB total, 2.363 GiB free.
E: is FIXED (FAT32) - 0 GiB total, 0.093 GiB free.
F: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Description: Intel® HD Graphics
Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1425103C&REV_02\3&11583659&0&10
Manufacturer: Intel Corporation
Name: Intel® HD Graphics
PNP Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1425103C&REV_02\3&11583659&0&10
Service: igfx
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: SBRE
Device ID: ROOT\LEGACY_SBRE\0000
Manufacturer:
Name: SBRE
PNP Device ID: ROOT\LEGACY_SBRE\0000
Service: SBRE
.
==== System Restore Points ===================
.
RP214: 5/15/2013 5:16:23 PM - Windows Update
RP216: 5/15/2013 8:06:11 PM - Removed Java™ 6 Update 17 (64-bit)
RP218: 5/15/2013 8:07:09 PM - Removed Java™ 6 Update 31
RP220: 5/15/2013 8:09:31 PM - Windows Update
RP221: 5/26/2013 9:16:26 AM - Windows Update
RP222: 5/26/2013 9:29:24 AM - OTL Restore Point - 5/26/2013 9:29:23 AM
.
==== Installed Programs ======================
.
 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Photoshop Elements 8.0
Adobe Photoshop.com Inspiration Browser
Adobe Reader 9.5.4 MUI
Adobe Shockwave Player
Amazon MP3 Downloader 1.0.10
avast! Free Antivirus
Batch Update
Bejeweled 2 Deluxe
Bible Data Type System Files
BlackBerry Desktop Software 6.1
BlackBerry Device Software Updater
Blackhawk Striker 2
Blasterball 3
Broadcom 2070 Bluetooth 2.1 + EDR
Build-a-lot 2
Cake Mania
Chuzzle Deluxe
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Citrix XenApp Web Plugin
Clause Visualizer
Common System Files
CyberLink DVD Suite
CyberLink MediaShow
CyberLink PowerDVD 8
CyberLink YouCam
Diner Dash
Diner Dash 2 Restaurant Rescue
DocLock
Dora's Carnival Adventure
Escape Rosecliff Island
ESU for Microsoft Windows 7
Faerie Solitaire
FATE
FUJIFILM MyFinePix Studio 1.0
Garmin Lifetime Updater
Graphical Query Editor
HP Advisor
HP Customer Experience Enhancements
HP Game Console
HP Games
HP Officejet 6600 Basic Device Software
HP Officejet 6600 Help
HP Officejet 6600 Product Improvement Study
HP Quick Launch
HP Setup
HP Smart Web Printing
HP Software Framework
HP Update
HP User Guides 0183
HP Wireless Assistant
I.R.I.S. OCR
Intel® Control Center
Intel® Graphics Media Accelerator Driver
Intel® Management Engine Components
Intel® Matrix Storage Manager
Itibiti RTC
Java 7 Update 21
Java Auto Updater
Jewel Quest 3
Jewel Quest Solitaire 2
Junk Mail filter update
LabelPrint
Libronix Digital Library System
Libronix DLS Application
Libronix DLS Shortcuts
LibronixUpdate
LightScribe System Software
LLS Resource Driver
Malwarebytes Anti-Malware version 1.75.0.1300
Memeo AutoSync
Memeo Instant Backup
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Live Search Toolbar
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft XML Parser
Mobile Hotspot Admin
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MTN Pocket Internet
muvee Reveal
My Church Letters
Mystery P.I. - The New York Fortune
MyUltimateOrganizer 7.0
Norton Online Backup
OEB Resource Driver
PDF Resource Driver
Penguins!
Plants vs. Zombies
PlayMemories Home
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
RCA Detective™ 3.0.3.0
RCA Digital Voice Manager 7.1.2.0
RCA Updater 2.1.7.0
Realtek Ethernet Controller Driver For Windows 7
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
REALTEK Wireless LAN Software
Recovery Manager
RtVOsd
Seagate Dashboard
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Sentence Diagramming
Spybot - Search & Destroy
Synaptics Pointing Device Driver
TextTwist 2
Ultimate Reference Suite
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817359) 32-Bit Edition
Utility Chest Toolbar
Virtual Families
Virtual Villagers - The Secret City
Wheel of Fortune 2
Windows Driver Package - Broadcom Bluetooth  (07/30/2009 6.2.0.9405)
Windows Driver Package - Broadcom Bluetooth  (12/16/2009 6.2.0.9414)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Z 39.50 Library
Zuma's Revenge
.
==== Event Viewer Messages From Past Week ========
.
5/26/2013 9:57:17 AM, Error: Service Control Manager [7034]  - The DNS Client service terminated unexpectedly.  It has done this 5 time(s).
5/26/2013 9:48:01 AM, Error: Service Control Manager [7034]  - The DNS Client service terminated unexpectedly.  It has done this 4 time(s).
5/26/2013 9:48:01 AM, Error: Service Control Manager [7034]  - The Cryptographic Services service terminated unexpectedly.  It has done this 3 time(s).
5/26/2013 9:36:45 AM, Error: Service Control Manager [7034]  - The Workstation service terminated unexpectedly.  It has done this 3 time(s).
5/26/2013 9:36:45 AM, Error: Service Control Manager [7034]  - The Telephony service terminated unexpectedly.  It has done this 3 time(s).
5/26/2013 9:36:45 AM, Error: Service Control Manager [7034]  - The Network Location Awareness service terminated unexpectedly.  It has done this 3 time(s).
5/26/2013 9:36:45 AM, Error: Service Control Manager [7034]  - The DNS Client service terminated unexpectedly.  It has done this 3 time(s).
5/26/2013 9:32:02 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the DNS Client service, but this action failed with the following error:  An instance of the service is already running.
5/26/2013 9:27:02 AM, Error: Service Control Manager [7034]  - The Cryptographic Services service terminated unexpectedly.  It has done this 2 time(s).
5/26/2013 9:27:02 AM, Error: Service Control Manager [7031]  - The Workstation service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
5/26/2013 9:27:02 AM, Error: Service Control Manager [7031]  - The Telephony service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 300000 milliseconds: Restart the service.
5/26/2013 9:27:02 AM, Error: Service Control Manager [7031]  - The Network Location Awareness service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
5/26/2013 9:27:02 AM, Error: Service Control Manager [7031]  - The DNS Client service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 300000 milliseconds: Restart the service.
5/26/2013 9:17:41 AM, Error: Service Control Manager [7031]  - The Workstation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
5/26/2013 9:17:41 AM, Error: Service Control Manager [7031]  - The Telephony service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
5/26/2013 9:17:41 AM, Error: Service Control Manager [7031]  - The Network Location Awareness service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
5/26/2013 9:17:41 AM, Error: Service Control Manager [7031]  - The DNS Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
5/26/2013 9:17:41 AM, Error: Service Control Manager [7031]  - The Cryptographic Services service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
5/26/2013 9:09:07 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  SBRE
5/26/2013 9:09:06 AM, Error: Service Control Manager [7023]  - The Windows Compatibility Engine service terminated with the following error:  The specified module could not be found.
5/26/2013 10:14:24 AM, Error: Service Control Manager [7034]  - The DNS Client service terminated unexpectedly.  It has done this 7 time(s).
5/26/2013 10:05:33 AM, Error: Service Control Manager [7034]  - The DNS Client service terminated unexpectedly.  It has done this 6 time(s).
.
==== End Of File ===========================
 

THANKS!!

Tony


Edited by hamluis, 27 May 2013 - 04:26 AM.
Already reopened - Hamluis.


#7 tonyg1

tonyg1
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Posted 03 June 2013 - 03:13 PM

Bump??  =)



#8 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 08 December 2013 - 10:26 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

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