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Blue Screen of Death. Please help..

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#1 Ash Kodalikar

Ash Kodalikar

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Posted 14 May 2013 - 01:39 PM

Attached File  photo%201.JPG   457.86KB   5 downloadsHi Tech Experts,
I need your help to save my laptop and huge data, unfortunately which I did not back-up.
It's Dell XPX (Windows Vista- 4GB RAM - 500GB HDD) is facing Blue Screen of Death. 
Initially I could start it in safe mode for 3 times, when I attempted to restore to previous stable point, but it did not help at all and each time was facing BSoD. When in safe mode, none of anti-virus programs were working (McAfee and Avast) and Windows Security system was showing error, it made me think that BSOD is due to virus.
Even I attempted Repair mode but no help.
And now it is not even starting in Safe Mode. :( And when attempted to start in Safe Mode it hangs with the screen attached and then after more than 2 hours shows Blue Screen again. 
As I am not able to start the machine, not sure how to proceed and recover. Please help me. Thanks in advance.

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Edited by hamluis, 14 May 2013 - 03:46 PM.

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#2 hamluis



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Posted 14 May 2013 - 03:51 PM

I flipped your error message so that it can be read :).


Looks like your ATI video driver is probably corrupt, IMO.  Not sure why that would prevent the system from booting.


I'm not a Vista user/owenr...but I would try running the chkdsk /r command, if possible, from the Vista CD/DVD and see if that helps.


If so...I would then uninstall the current video drivers and reinstall same from the Drivers CD for your system.



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