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Laptop Slow/Unresponsive After Opening Spam Email


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18 replies to this topic

#1 dbnffc10

dbnffc10

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  • Local time:09:47 AM

Posted 14 May 2013 - 12:47 PM

Hi guys,

 

A relative of mine opened an email which turned out to be spam or infected (it was sent from a friend's email address so she trusted the email). Since this, her laptop has been incredibly slow and unresponsive, and she is concerned it is infected. Please help! 

 

Please see the DDS logs below and attached:

 

DDS.txt Log

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 

Internet Explorer: 9.0.8112.16476
Run by Nina at 18:41:27 on 2013-05-14
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.4092.1616 [GMT 1:00]
.
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2013\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\STacSV64.exe
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\atieclxx.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
C:\windows\system32\WLANExt.exe
C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe
C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE
C:\WINDOWS\System32\StikyNot.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Users\Nina\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Microsoft Works\WkCalRem.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\windows\system32\wuauclt.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bbc.co.uk/news
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - 
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
uRun: [RESTART_STICKY_NOTES] C:\windows\System32\StikyNot.exe
uRun: [Google Update] "C:\Users\Nina\AppData\Local\Google\Update\GoogleUpdate.exe" /c
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
dRunOnce: [SPReview] "C:\windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: C:\Users\Nina\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe
StartupFolder: C:\Users\Nina\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Nina\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\Nina\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\wkcalrem.LNK - C:\Program Files (x86)\Microsoft Works\WkCalRem.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{87AAD91D-93B9-4A34-936C-8D55A075C7F3} : DHCPNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{87AAD91D-93B9-4A34-936C-8D55A075C7F3}\4416E602620235D6162747A7 : DHCPNameServer = 62.69.62.6 62.69.62.7
TCP: Interfaces\{87AAD91D-93B9-4A34-936C-8D55A075C7F3}\E496E616 : DHCPNameServer = 192.168.1.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - 
SSODL: WebCheck - <orphaned>
x64-BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - 
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - 
x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.exe
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - 
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\windows\System32\drivers\avgidsha.sys [2012-10-15 63328]
R0 Avgloga;AVG Logging Driver;C:\windows\System32\drivers\avgloga.sys [2012-9-21 225120]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\windows\System32\drivers\avgmfx64.sys [2012-11-16 111968]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\windows\System32\drivers\avgrkx64.sys [2012-9-14 40800]
R0 RapportKE64;RapportKE64;C:\windows\System32\drivers\RapportKE64.sys [2012-6-20 236248]
R1 AVGIDSDriver;AVGIDSDriver;C:\windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464]
R1 Avgldx64;AVG AVI Loader Driver;C:\windows\System32\drivers\avgldx64.sys [2012-10-2 185696]
R1 Avgtdia;AVG TDI Driver;C:\windows\System32\drivers\avgtdia.sys [2012-9-21 200032]
R1 RapportCerberus_50414;RapportCerberus_50414;C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_50414.sys [2013-2-21 585944]
R1 RapportEI64;RapportEI64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2013-2-13 228760]
R1 RapportPG64;RapportPG64;C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2013-2-13 357272]
R2 AESTFilters;Andrea ST Filters Service;C:\windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe [2010-6-21 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2010-6-21 202752]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-16 5814904]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 RapportMgmtService;Rapport Management Service;C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2013-2-13 1124184]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-6-21 705856]
R3 BcmVWL;Broadcom Virtual Wireless;C:\windows\System32\drivers\bcmvwl64.sys [2010-6-21 20984]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\windows\System32\drivers\CtClsFlt.sys [2010-6-21 172704]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2010-6-21 325152]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 McShield;McAfee Real-time Scanner;C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe --> C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe [?]
S3 McSysmon;McAfee SystemGuards;C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe --> C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe [?]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2010-6-21 232480]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-6-20 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-6-20 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== Created Last 30 ================
.
2013-04-23 19:25:47 1656680 ----a-w- C:\windows\System32\drivers\ntfs.sys
.
==================== Find3M  ====================
.
2013-03-19 19:18:02 152576 ----a-w- C:\windows\SysWow64\msclmd.dll
2013-03-19 19:18:01 175616 ----a-w- C:\windows\System32\msclmd.dll
2013-03-19 06:04:06 5550424 ----a-w- C:\windows\System32\ntoskrnl.exe
2013-03-19 05:46:56 43520 ----a-w- C:\windows\System32\csrsrv.dll
2013-03-19 05:04:13 3968856 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04:10 3913560 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47:50 6656 ----a-w- C:\windows\SysWow64\apisetschema.dll
2013-03-19 03:06:33 112640 ----a-w- C:\windows\System32\smss.exe
2013-03-13 11:31:28 73432 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-13 11:31:28 693976 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-03-01 03:36:04 3153408 ----a-w- C:\windows\System32\win32k.sys
2013-02-22 06:27:49 2312704 ----a-w- C:\windows\System32\jscript9.dll
2013-02-22 06:20:51 1392128 ----a-w- C:\windows\System32\wininet.dll
2013-02-22 06:19:37 1494528 ----a-w- C:\windows\System32\inetcpl.cpl
2013-02-22 06:15:48 173056 ----a-w- C:\windows\System32\ieUnatt.exe
2013-02-22 06:15:23 599040 ----a-w- C:\windows\System32\vbscript.dll
2013-02-22 06:12:41 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2013-02-22 03:46:00 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll
2013-02-22 03:38:00 1129472 ----a-w- C:\windows\SysWow64\wininet.dll
2013-02-22 03:37:50 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2013-02-22 03:34:17 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2013-02-22 03:34:03 420864 ----a-w- C:\windows\SysWow64\vbscript.dll
2013-02-22 03:31:46 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-02-15 06:08:40 44032 ----a-w- C:\windows\System32\tsgqec.dll
2013-02-15 06:06:11 3717632 ----a-w- C:\windows\System32\mstscax.dll
2013-02-15 06:02:26 158720 ----a-w- C:\windows\System32\aaclient.dll
2013-02-15 04:37:10 3217408 ----a-w- C:\windows\SysWow64\mstscax.dll
2013-02-15 04:34:10 131584 ----a-w- C:\windows\SysWow64\aaclient.dll
2013-02-15 03:25:51 36864 ----a-w- C:\windows\SysWow64\tsgqec.dll
.
============= FINISH: 18:42:00.17 ===============
 
 
The attach.txt log is attached to this post.
 
Thank you for your help, in anticipation.

 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:09:47 AM

Posted 14 May 2013 - 12:54 PM


Hello dbnffc10

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 dbnffc10

dbnffc10
  • Topic Starter

  • Members
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  • Local time:09:47 AM

Posted 14 May 2013 - 01:22 PM

Hi Gringo, you recently helped me with my own laptop, but now my relative needs help too! Hopefully you are able to help.

 

I have followed your instructions, and the logs are below:

 

AdwCleaner

# AdwCleaner v2.300 - Logfile created 05/14/2013 at 19:06:10

# Updated 28/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Nina - NINA-PC
# Boot Mode : Normal
# Running from : C:\Users\Nina\Downloads\AdwCleaner.exe
# Option [Delete]
 
 
***** [Services] *****
 
 
***** [Files / Folders] *****
 
File Deleted : C:\Users\Nina\AppData\Local\Temp\Uninstall.exe
Folder Deleted : C:\Users\Nina\AppData\Local\Temp\avg@toolbar
 
***** [Registry] *****
 
Key Deleted : HKCU\Software\IGearSettings
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
 
***** [Internet Browsers] *****
 
-\\ Internet Explorer v9.0.8112.16476
 
[OK] Registry is clean.
 
-\\ Google Chrome v26.0.1410.64
 
File : C:\Users\Nina\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
*************************
 
AdwCleaner[R1].txt - [1790 octets] - [14/05/2013 19:05:49]
AdwCleaner[S1].txt - [1749 octets] - [14/05/2013 19:06:10]
 
########## EOF - C:\AdwCleaner[S1].txt - [1809 octets] ##########
 

 

JRT

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 7 Home Premium x64
Ran by Nina on Tue 05/14/2013 at 19:13:57.29
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 05/14/2013 at 19:20:33.38
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:09:47 AM

Posted 14 May 2013 - 01:54 PM


Hello dbnffc10

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 dbnffc10

dbnffc10
  • Topic Starter

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Local time:09:47 AM

Posted 14 May 2013 - 02:18 PM

Hi Gringo,

 

Please see the ComcoFix log below. The laptop is still slow.

 

 

 

ComboFix 13-05-14.01 - Nina 05/14/2013  20:00:58.1.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.4092.2791 [GMT 1:00]
Running from: c:\users\Nina\Desktop\ComboFix.exe
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Nina\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk
c:\users\Nina\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk
.
.
(((((((((((((((((((((((((   Files Created from 2013-04-14 to 2013-05-14  )))))))))))))))))))))))))))))))
.
.
2013-05-14 19:11 . 2013-05-14 19:11 -------- d-----w- c:\users\Nina Wesson\AppData\Local\temp
2013-05-14 19:11 . 2013-05-14 19:11 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-05-14 18:13 . 2013-05-14 18:13 -------- d-----w- c:\windows\ERUNT
2013-05-14 18:13 . 2013-05-14 18:13 -------- d-----w- C:\JRT
2013-04-23 19:25 . 2013-04-12 14:45 1656680 ----a-w- c:\windows\system32\drivers\ntfs.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-04-10 22:52 . 2012-06-20 01:49 72702784 ----a-w- c:\windows\system32\MRT.exe
2013-03-19 19:18 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll
2013-03-19 19:18 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll
2013-03-19 06:04 . 2013-04-10 10:31 5550424 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-03-19 05:46 . 2013-04-10 10:31 43520 ----a-w- c:\windows\system32\csrsrv.dll
2013-03-19 05:04 . 2013-04-10 10:31 3968856 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04 . 2013-04-10 10:31 3913560 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47 . 2013-04-10 10:31 6656 ----a-w- c:\windows\SysWow64\apisetschema.dll
2013-03-19 03:06 . 2013-04-10 10:31 112640 ----a-w- c:\windows\system32\smss.exe
2013-03-13 11:31 . 2012-06-20 10:09 73432 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-13 11:31 . 2012-06-20 10:09 693976 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-03-01 03:36 . 2013-04-10 10:32 3153408 ----a-w- c:\windows\system32\win32k.sys
2013-02-22 06:57 . 2013-04-10 17:51 17817088 ----a-w- c:\windows\system32\mshtml.dll
2013-02-22 06:29 . 2013-04-10 17:51 10925568 ----a-w- c:\windows\system32\ieframe.dll
2013-02-22 06:27 . 2013-04-10 17:52 2312704 ----a-w- c:\windows\system32\jscript9.dll
2013-02-22 06:21 . 2013-04-10 17:52 1346560 ----a-w- c:\windows\system32\urlmon.dll
2013-02-22 06:20 . 2013-04-10 17:51 1392128 ----a-w- c:\windows\system32\wininet.dll
2013-02-22 06:19 . 2013-04-10 17:52 1494528 ----a-w- c:\windows\system32\inetcpl.cpl
2013-02-22 06:18 . 2013-04-10 17:52 237056 ----a-w- c:\windows\system32\url.dll
2013-02-22 06:17 . 2013-04-10 17:51 85504 ----a-w- c:\windows\system32\jsproxy.dll
2013-02-22 06:15 . 2013-04-10 17:52 173056 ----a-w- c:\windows\system32\ieUnatt.exe
2013-02-22 06:15 . 2013-04-10 17:51 599040 ----a-w- c:\windows\system32\vbscript.dll
2013-02-22 06:15 . 2013-04-10 17:51 816640 ----a-w- c:\windows\system32\jscript.dll
2013-02-22 06:14 . 2013-04-10 17:52 729088 ----a-w- c:\windows\system32\msfeeds.dll
2013-02-22 06:13 . 2013-04-10 17:51 2147840 ----a-w- c:\windows\system32\iertutil.dll
2013-02-22 06:13 . 2013-04-10 17:52 96768 ----a-w- c:\windows\system32\mshtmled.dll
2013-02-22 06:12 . 2013-04-10 17:52 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-02-22 06:09 . 2013-04-10 17:52 248320 ----a-w- c:\windows\system32\ieui.dll
2013-02-22 03:46 . 2013-04-10 17:51 1800704 ----a-w- c:\windows\SysWow64\jscript9.dll
2013-02-22 03:38 . 2013-04-10 17:51 1129472 ----a-w- c:\windows\SysWow64\wininet.dll
2013-02-22 03:37 . 2013-04-10 17:52 1427968 ----a-w- c:\windows\SysWow64\inetcpl.cpl
2013-02-22 03:34 . 2013-04-10 17:52 142848 ----a-w- c:\windows\SysWow64\ieUnatt.exe
2013-02-22 03:34 . 2013-04-10 17:52 420864 ----a-w- c:\windows\SysWow64\vbscript.dll
2013-02-22 03:31 . 2013-04-10 17:52 2382848 ----a-w- c:\windows\SysWow64\mshtml.tlb
2013-02-15 06:08 . 2013-04-10 10:32 44032 ----a-w- c:\windows\system32\tsgqec.dll
2013-02-15 06:06 . 2013-04-10 10:32 3717632 ----a-w- c:\windows\system32\mstscax.dll
2013-02-15 06:02 . 2013-04-10 10:32 158720 ----a-w- c:\windows\system32\aaclient.dll
2013-02-15 04:37 . 2013-04-10 10:32 3217408 ----a-w- c:\windows\SysWow64\mstscax.dll
2013-02-15 04:34 . 2013-04-10 10:32 131584 ----a-w- c:\windows\SysWow64\aaclient.dll
2013-02-15 03:25 . 2013-04-10 10:32 36864 ----a-w- c:\windows\SysWow64\tsgqec.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2010-03-24 102400]
"DellSupportCenter"="c:\program files (x86)\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"AVG_UI"="c:\program files (x86)\AVG\AVG2013\avgui.exe" [2012-12-11 3147384]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe" [2011-01-13 165184]
.
c:\users\Nina\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-12-16 1324384]
Dropbox.lnk - c:\users\Nina\AppData\Roaming\Dropbox\bin\Dropbox.exe [2013-3-12 29106336]
wkcalrem.LNK - c:\program files (x86)\Microsoft Works\WkCalRem.exe [2007-11-29 46432]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-12-16 1324384]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-03-17 232480]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2010-03-17 325152]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-06-20 1255736]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x64.sys [2009-06-10 389120]
S0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys [2012-10-15 63328]
S0 Avgloga;AVG Logging Driver;c:\windows\system32\DRIVERS\avgloga.sys [2012-09-21 225120]
S0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\DRIVERS\avgmfx64.sys [2012-11-15 111968]
S0 Avgrkx64;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx64.sys [2012-09-14 40800]
S0 RapportKE64;RapportKE64;c:\windows\System32\Drivers\RapportKE64.sys [2013-02-13 236248]
S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys [2012-10-22 154464]
S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys [2012-10-02 185696]
S1 Avgtdia;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdia.sys [2012-09-21 200032]
S1 RapportCerberus_50414;RapportCerberus_50414;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_50414.sys [2013-02-21 585944]
S1 RapportEI64;RapportEI64;c:\program files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2013-02-13 228760]
S1 RapportPG64;RapportPG64;c:\program files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2013-02-13 357272]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe [2010-03-17 89600]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-03-24 202752]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-15 5814904]
S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
S2 RapportMgmtService;Rapport Management Service;c:\program files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2013-02-13 1124184]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2011-01-13 705856]
S3 BcmVWL;Broadcom Virtual Wireless;c:\windows\system32\DRIVERS\bcmvwl64.sys [2010-02-03 20984]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys [2009-06-15 172704]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-05-14 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-06-20 11:31]
.
2013-05-13 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-897037582-1559131037-4234013011-1001Core.job
- c:\users\Nina\AppData\Local\Google\Update\GoogleUpdate.exe [2012-06-23 13:57]
.
2013-05-14 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-897037582-1559131037-4234013011-1001UA.job
- c:\users\Nina\AppData\Local\Google\Update\GoogleUpdate.exe [2012-06-23 13:57]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2010-03-17 487424]
"Broadcom Wireless Manager UI"="c:\program files\Dell\DW WLAN Card\WLTRAY.exe" [2010-02-03 5712896]
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.bbc.co.uk/news
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MIF5BA~1\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
.
- - - - ORPHANS REMOVED - - - -
.
ShellIconOverlayIdentifiers-{FB314ED9-A251-47B7-93E1-CDD82E34AF8B} - c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll
ShellIconOverlayIdentifiers-{FB314EDA-A251-47B7-93E1-CDD82E34AF8B} - c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll
ShellIconOverlayIdentifiers-{FB314EDB-A251-47B7-93E1-CDD82E34AF8B} - c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll
Wow6432Node-HKCU-Run-RESTART_STICKY_NOTES - c:\windows\System32\StikyNot.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Wow6432Node-HKU-Default-RunOnce-SPReview - c:\windows\System32\SPReview\SPReview.exe
SafeBoot-mcmscsvc
SafeBoot-MCODS
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-05-14  20:14:46
ComboFix-quarantined-files.txt  2013-05-14 19:14
.
Pre-Run: 249,757,798,400 bytes free
Post-Run: 250,443,198,464 bytes free
.
- - End Of File - - 2B2DF032E879E5CC1B1DC401DFADBDE5


#6 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 14 May 2013 - 02:54 PM


Hello dbnffc10

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says

    ==================
    Scan finished
    ==================
and I will see if I want to see the whole report

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 dbnffc10

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Posted 14 May 2013 - 03:09 PM

Hi Gringo,

 

TDSSKiller Log (Partial)

 

21:01:04.0565 5504  ============================================================
21:01:04.0565 5504  Scan finished
21:01:04.0565 5504  ============================================================
21:01:04.0580 5496  Detected object count: 2
21:01:04.0580 5496  Actual detected object count: 2
21:01:52.0909 5496  DockLoginService ( UnsignedFile.Multi.Generic ) - skipped by user
21:01:52.0909 5496  DockLoginService ( UnsignedFile.Multi.Generic ) - User select action: Skip 
21:01:52.0909 5496  wltrysvc ( UnsignedFile.Multi.Generic ) - skipped by user
21:01:52.0909 5496  wltrysvc ( UnsignedFile.Multi.Generic ) - User select action: Skip 
21:02:00.0756 0316  Deinitialize success

 

 

Rogue Killer Log

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Nina [Admin rights]
Mode : Remove -- Date : 05/14/2013 21:07:22
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 7 ¤¤¤
[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ DESK] HKCU\[...]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> REPLACED (0)
[HJ DESK] HKCU\[...]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
 
¤¤¤ Particular Files / Folders: ¤¤¤
[Faked.Drv][FILE] bxvbda.sys : C:\windows\system32\drivers\bxvbda.sys [-] --> CANNOT FIX
[Faked.Drv][FILE] cdfs.sys : C:\windows\system32\drivers\cdfs.sys [-] --> CANNOT FIX
[Faked.Drv][FILE] cdrom.sys : C:\windows\system32\drivers\cdrom.sys [-] --> CANNOT FIX
[Faked.Drv][FILE] circlass.sys : C:\windows\system32\drivers\circlass.sys [-] --> CANNOT FIX
[Faked.Drv][FILE] Classpnp.sys : C:\windows\system32\drivers\Classpnp.sys [-] --> CANNOT FIX
[Faked.Drv][FILE] CmBatt.sys : C:\windows\system32\drivers\CmBatt.sys [-] --> CANNOT FIX
[Faked.Drv][FILE] cmdide.sys : C:\windows\system32\drivers\cmdide.sys [-] --> CANNOT FIX
 
¤¤¤ Driver : [NOT LOADED] ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> C:\windows\system32\drivers\etc\hosts
 
127.0.0.1       localhost
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: WDC WD3200BEVT-75A23T0 ATA Device +++++
--- User ---
[MBR] d75a682863f51e3bb141ea292c75267e
[BSP] 3f0d0eb7a57dc3f6cc645ff959f6fee5 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 290143 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[2]_D_05142013_02d2107.txt >>
RKreport[1]_S_05142013_02d2105.txt ; RKreport[2]_D_05142013_02d2107.txt


#8 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 14 May 2013 - 04:52 PM


Hello dbnffc10

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 dbnffc10

dbnffc10
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Posted 14 May 2013 - 05:12 PM

Hi Gringo,

 

ComboFix report is below. The laptop has seen some slight improvements but is still a little slow.

 

ComboFix

 

ComboFix 13-05-14.01 - Nina 05/14/2013  22:58:31.2.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.4092.2889 [GMT 1:00]
Running from: c:\users\Nina\Desktop\ComboFix.exe
Command switches used :: c:\users\Nina\Desktop\CFScript.txt
AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Nina\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk
c:\users\Nina\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk
.
.
(((((((((((((((((((((((((   Files Created from 2013-04-14 to 2013-05-14  )))))))))))))))))))))))))))))))
.
.
2013-05-14 22:06 . 2013-05-14 22:06 -------- d-----w- c:\users\Nina Wesson\AppData\Local\temp
2013-05-14 22:06 . 2013-05-14 22:06 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-05-14 20:06 . 2013-05-14 20:06 -------- d-----w- c:\windows\snack
2013-05-14 18:13 . 2013-05-14 18:13 -------- d-----w- c:\windows\ERUNT
2013-05-14 18:13 . 2013-05-14 18:13 -------- d-----w- C:\JRT
2013-04-23 19:25 . 2013-04-12 14:45 1656680 ----a-w- c:\windows\system32\drivers\ntfs.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-05-14 19:32 . 2012-06-20 10:09 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-05-14 19:32 . 2012-06-20 10:09 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-04-10 22:52 . 2012-06-20 01:49 72702784 ----a-w- c:\windows\system32\MRT.exe
2013-03-19 19:18 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll
2013-03-19 19:18 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll
2013-03-19 06:04 . 2013-04-10 10:31 5550424 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-03-19 05:46 . 2013-04-10 10:31 43520 ----a-w- c:\windows\system32\csrsrv.dll
2013-03-19 05:04 . 2013-04-10 10:31 3968856 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04 . 2013-04-10 10:31 3913560 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47 . 2013-04-10 10:31 6656 ----a-w- c:\windows\SysWow64\apisetschema.dll
2013-03-19 03:06 . 2013-04-10 10:31 112640 ----a-w- c:\windows\system32\smss.exe
2013-03-01 03:36 . 2013-04-10 10:32 3153408 ----a-w- c:\windows\system32\win32k.sys
2013-02-22 06:57 . 2013-04-10 17:51 17817088 ----a-w- c:\windows\system32\mshtml.dll
2013-02-22 06:29 . 2013-04-10 17:51 10925568 ----a-w- c:\windows\system32\ieframe.dll
2013-02-22 06:27 . 2013-04-10 17:52 2312704 ----a-w- c:\windows\system32\jscript9.dll
2013-02-22 06:21 . 2013-04-10 17:52 1346560 ----a-w- c:\windows\system32\urlmon.dll
2013-02-22 06:20 . 2013-04-10 17:51 1392128 ----a-w- c:\windows\system32\wininet.dll
2013-02-22 06:19 . 2013-04-10 17:52 1494528 ----a-w- c:\windows\system32\inetcpl.cpl
2013-02-22 06:18 . 2013-04-10 17:52 237056 ----a-w- c:\windows\system32\url.dll
2013-02-22 06:17 . 2013-04-10 17:51 85504 ----a-w- c:\windows\system32\jsproxy.dll
2013-02-22 06:15 . 2013-04-10 17:52 173056 ----a-w- c:\windows\system32\ieUnatt.exe
2013-02-22 06:15 . 2013-04-10 17:51 599040 ----a-w- c:\windows\system32\vbscript.dll
2013-02-22 06:15 . 2013-04-10 17:51 816640 ----a-w- c:\windows\system32\jscript.dll
2013-02-22 06:14 . 2013-04-10 17:52 729088 ----a-w- c:\windows\system32\msfeeds.dll
2013-02-22 06:13 . 2013-04-10 17:51 2147840 ----a-w- c:\windows\system32\iertutil.dll
2013-02-22 06:13 . 2013-04-10 17:52 96768 ----a-w- c:\windows\system32\mshtmled.dll
2013-02-22 06:12 . 2013-04-10 17:52 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-02-22 06:09 . 2013-04-10 17:52 248320 ----a-w- c:\windows\system32\ieui.dll
2013-02-22 03:46 . 2013-04-10 17:51 1800704 ----a-w- c:\windows\SysWow64\jscript9.dll
2013-02-22 03:38 . 2013-04-10 17:51 1129472 ----a-w- c:\windows\SysWow64\wininet.dll
2013-02-22 03:37 . 2013-04-10 17:52 1427968 ----a-w- c:\windows\SysWow64\inetcpl.cpl
2013-02-22 03:34 . 2013-04-10 17:52 142848 ----a-w- c:\windows\SysWow64\ieUnatt.exe
2013-02-22 03:34 . 2013-04-10 17:52 420864 ----a-w- c:\windows\SysWow64\vbscript.dll
2013-02-22 03:31 . 2013-04-10 17:52 2382848 ----a-w- c:\windows\SysWow64\mshtml.tlb
2013-02-15 06:08 . 2013-04-10 10:32 44032 ----a-w- c:\windows\system32\tsgqec.dll
2013-02-15 06:06 . 2013-04-10 10:32 3717632 ----a-w- c:\windows\system32\mstscax.dll
2013-02-15 06:02 . 2013-04-10 10:32 158720 ----a-w- c:\windows\system32\aaclient.dll
2013-02-15 04:37 . 2013-04-10 10:32 3217408 ----a-w- c:\windows\SysWow64\mstscax.dll
2013-02-15 04:34 . 2013-04-10 10:32 131584 ----a-w- c:\windows\SysWow64\aaclient.dll
2013-02-15 03:25 . 2013-04-10 10:32 36864 ----a-w- c:\windows\SysWow64\tsgqec.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2010-03-24 102400]
"DellSupportCenter"="c:\program files (x86)\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"AVG_UI"="c:\program files (x86)\AVG\AVG2013\avgui.exe" [2012-12-11 3147384]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe" [2011-01-13 165184]
.
c:\users\Nina\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-12-16 1324384]
Dropbox.lnk - c:\users\Nina\AppData\Roaming\Dropbox\bin\Dropbox.exe [2013-3-12 29106336]
wkcalrem.LNK - c:\program files (x86)\Microsoft Works\WkCalRem.exe [2007-11-29 46432]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-12-16 1324384]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-15 5814904]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-03-17 232480]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2010-03-17 325152]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-06-20 1255736]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x64.sys [2009-06-10 389120]
S0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys [2012-10-15 63328]
S0 Avgloga;AVG Logging Driver;c:\windows\system32\DRIVERS\avgloga.sys [2012-09-21 225120]
S0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\DRIVERS\avgmfx64.sys [2012-11-15 111968]
S0 Avgrkx64;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx64.sys [2012-09-14 40800]
S0 RapportKE64;RapportKE64;c:\windows\System32\Drivers\RapportKE64.sys [2013-02-13 236248]
S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys [2012-10-22 154464]
S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys [2012-10-02 185696]
S1 Avgtdia;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdia.sys [2012-09-21 200032]
S1 RapportCerberus_50414;RapportCerberus_50414;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_50414.sys [2013-02-21 585944]
S1 RapportEI64;RapportEI64;c:\program files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys [2013-02-13 228760]
S1 RapportPG64;RapportPG64;c:\program files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys [2013-02-13 357272]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe [2010-03-17 89600]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-03-24 202752]
S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
S2 RapportMgmtService;Rapport Management Service;c:\program files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe [2013-02-13 1124184]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2011-01-13 705856]
S3 BcmVWL;Broadcom Virtual Wireless;c:\windows\system32\DRIVERS\bcmvwl64.sys [2010-02-03 20984]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys [2009-06-15 172704]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - 09925733
*NewlyCreated* - 34655167
*NewlyCreated* - WS2IFSL
*Deregistered* - 09925733
*Deregistered* - 34655167
.
Contents of the 'Scheduled Tasks' folder
.
2013-05-14 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-06-20 19:32]
.
2013-05-13 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-897037582-1559131037-4234013011-1001Core.job
- c:\users\Nina\AppData\Local\Google\Update\GoogleUpdate.exe [2012-06-23 13:57]
.
2013-05-14 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-897037582-1559131037-4234013011-1001UA.job
- c:\users\Nina\AppData\Local\Google\Update\GoogleUpdate.exe [2012-06-23 13:57]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\Nina\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2010-03-17 487424]
"SynTPEnh"="c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe" [BU]
"Broadcom Wireless Manager UI"="c:\program files\Dell\DW WLAN Card\WLTRAY.exe" [2010-02-03 5712896]
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.bbc.co.uk/news
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MIF5BA~1\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
SafeBoot-34655167.sys
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_202_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_202_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-05-14  23:08:59
ComboFix-quarantined-files.txt  2013-05-14 22:08
ComboFix2.txt  2013-05-14 19:14
.
Pre-Run: 249,791,791,104 bytes free
Post-Run: 249,496,625,152 bytes free
.
- - End Of File - - 487BBC8EBAA28CD1925F08AFF02DC8F7


#10 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
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  • Local time:09:47 AM

Posted 14 May 2013 - 05:47 PM



Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader 9.1


Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 dbnffc10

dbnffc10
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  • Local time:09:47 AM

Posted 15 May 2013 - 03:00 AM

Thanks Gringo.

I am away until Friday evening (UK time) and won't have access to the laptop until then. I will carry out the above tasks as early as possible on Friday and get back to you.

Thanks again!

#12 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:09:47 AM

Posted 15 May 2013 - 03:27 AM

OK I will look for you then
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 dbnffc10

dbnffc10
  • Topic Starter

  • Members
  • 38 posts
  • OFFLINE
  •  
  • Local time:09:47 AM

Posted 18 May 2013 - 05:19 AM

Hi Gringo,

 

I carried out the actions above. Thanks for being patient.

 

MBAM Log

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org
 
Database version: v2013.05.18.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Nina :: NINA-PC [administrator]
 
5/18/2013 11:09:52 AM
mbam-log-2013-05-18 (11-09-52).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 241353
Time elapsed: 5 minute(s), 26 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 

 

HijackThis Log

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 11:18:55 AM, on 5/18/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16476)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Users\Nina\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Microsoft Works\WkCalRem.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nina\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nina\Desktop\HijackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/news
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: Dropbox.lnk = Nina\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: wkcalrem.LNK = C:\Program Files (x86)\Microsoft Works\WkCalRem.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: SmartPrint - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll (file missing)
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\windows\system32\atiesrxx.exe (file missing)
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:\PROGRA~2\McAfee\VIRUSS~1\mcsysmon.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files (x86)\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: DW WLAN Tray Service (wltrysvc) - Dell Inc. - C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 9110 bytes


#14 gringo_pr

gringo_pr

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Posted 18 May 2013 - 12:00 PM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
      O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
      O4 - Startup: Dropbox.lnk = Nina\AppData\Roaming\Dropbox\bin\Dropbox.exe
      O4 - Startup: wkcalrem.LNK = C:\Program Files (x86)\Microsoft Works\WkCalRem.exe


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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#15 dbnffc10

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Posted 18 May 2013 - 02:04 PM

Hi Gringo,

 

I carried out the actions above. Please see below.

 

Hijack This

I encountered one issue when trying to remove unneeded start-up entries. I could not remove the following:

 

O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')

 

ESET Scan Log

Two issues were found from the scan:

 

 

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application





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