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Cannot start wifes computer


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#1 dover21

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Posted 13 May 2013 - 09:37 PM

My wife was on her computer and it went down on and has not started since.  It does a start up repair, but will not actually start.  The Problem Signature listed is as follows:

Problem Event Name:    StartupRepairOffline

Problem Signature 01:  6.1.7600.16385

Problem Signature 02:  6.1.7600.16385

Problem Signature 03:  unknown

Problem Signature 04:  21200785

Problem Signature 05:  AutoFailover

Problem Signature 06:  15

Problem Signature 07:  BadPatch

OS Version:  6.1.7600.2.0.0.256.1

Locale ID: 1033

 

This a Toshiba Notepad with Windows 7.  I am not a computer guru but I can follow directions.  Please, help.

 

Im using my laptop to correspond, but Im missing keys and cut and paste letters I need. 

 



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#2 Anshad Edavana

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Posted 14 May 2013 - 04:23 AM

Hi

 

The error you are receiving can be caused by more than one reason. The first thing you should check is to make sure your SATA mode is set to AHCI in BIOS setup. Location of that option will be different for each systems. If the system still not booting in AHCI mode, post a reply.  

 

An incomplete update may also produce this issue. 


Edited by Anshad Edavana, 14 May 2013 - 04:25 AM.


#3 dover21

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Posted 16 May 2013 - 11:59 AM

I do not know computers well enough to understand what you want me to do.  I tried to start it in safe, but could not.  I cannot do anything.



#4 Anshad Edavana

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Posted 16 May 2013 - 01:30 PM

Hi

 

Can you post the model number and service tag of your PC or Laptop ?



#5 dover21

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Posted 18 May 2013 - 02:31 PM

Toshiba NB255-N245

 

Part #PLL2PU-00701F

Serial #5A555830K



#6 Anshad Edavana

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Posted 19 May 2013 - 12:04 AM

Hi

 

Here is the user manual of your laptop http://www.manualowl.com/m/Toshiba/NB255-N245/Manual/282685

 

If there is no important data in the system, you can recover the OS to original factory state. To do that power off the system first. Press and hold the zero key on your keyboard while powering on the laptop. Now Toshiba recovery wizard will start. You can choose to recover your C drive only.This will preserve any data in D drive.






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