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Virus added .html to most of my files


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4 replies to this topic

#1 BMighty

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Posted 13 May 2013 - 06:51 PM

When the virus hit my computer it started making all my files .html and if clicked it would send me to a spam page asking me to pay money. Now all my image files are .html and wont open...

 

If I open the image in photo viewer it "Can not open this photo of video. The format is not supported" even if I delete the .html extension. I think the virus added this to all my files... they seem to still be the size they were before so I think the data is still intach but IDK.

Anyone heard of this virus that changes all files to .html extension and is there a way to get my images back? The virus is gone but the damage is done.

 

Attached: shows how JPG files wont open and are .html extensions that direct to a spam page.
Thanks!
 

Attached Files



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#2 Queen-Evie

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Posted 13 May 2013 - 08:58 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

#3 Oh My!

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Posted 17 May 2013 - 08:20 PM

Greetings BMighty and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that. :thumbup2:

Please allow me some time to review your situation. While I am doing that consider and perform the following, if you would please.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps are a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and let me know.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
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Helping me Help You

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

===================================================

Additional Information
  • If you have since resolved the original problem you were having, I would appreciate you letting me know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
  • If you are unsure about any of these characteristics just post what you can and I will guide you.
  • Explain as best you can what happens with your computer, i.e. it beeps three times, the the black screen starts then goes blank, etc
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below I will review your topic an do my best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
===================================================

Create DDS.txt and Attach.txt

I would like to see some information about what is happening in your machine. Please perform the following scan (again):
  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.

DDS.com
DDS.pif

  • Double click on the icon then select Run
  • Leave the default settings then click Next
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Please copy and paste the contents of both results in your post.
  • Close the program window, and delete the program from your desktop.
You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste the information rather than send an attachment. :thumbsup2:
  • DDS.txt
  • Attach.txt

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

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Posted 20 May 2013 - 08:38 PM

Greetings,

===================================================

3 Day Bump

It has been more than 3 days since my last post.
  • Do you still need help with this?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 22 May 2013 - 09:55 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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