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windows update does'nt work-returns error 80072F78


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24 replies to this topic

#1 senaka warnasuriya

senaka warnasuriya

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Posted 13 May 2013 - 02:32 AM

Hi, my windows update does not work. After searching for updates for a while, it returns

error code 80072f78.

My operating environment is Vista Home/Basic/SP 2, Explorer 9, Intel core 2 duo desktop/2GB RAM,

Internet connectio is wireless/Direct (no proxy).

 

This a hot topic on Microsoft recovery platform too, But still I have not found solution,

 

Help from someone will be highly appreciated.



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#2 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


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Posted 14 May 2013 - 07:51 PM

Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.



#3 senaka warnasuriya

senaka warnasuriya
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Posted 14 May 2013 - 10:25 PM

Thanks for your request ...mate

Here is the FSS.txt

 

Farbar Service Scanner Version: 14-04-2013
Ran by user (administrator) on 15-05-2013 at 08:32:14
Running from "C:\Users\user\Downloads"
Windows Vista ™ Home Basic Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-05-07 08:47] - [2009-04-10 23:33] - 0897000 ____A (Microsoft Corporation) 0E6B0885C3D5E4643ED2D043DE3433D8

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****

 

Mini tool bar LOG

MiniToolBox by Farbar  Version:21-04-2013
Ran by user (administrator) on 15-05-2013 at 08:41:59
Running from "C:\Users\user\Downloads"
Windows Vista ™ Home Basic Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

HUAWEI Mobile Connect - 3G Network Card = Local Area Connection 3 (Connected)
Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : user-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card #2
   Physical Address. . . . . . . . . : 00-1E-10-1F-1E-D9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::acd7:65da:bcab:b6ed%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.225.85.166(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.252
   Lease Obtained. . . . . . . . . . : Wednesday, May 15, 2013 6:56:59 AM
   Lease Expires . . . . . . . . . . : Wednesday, May 15, 2013 9:56:58 AM
   Default Gateway . . . . . . . . . : 10.225.85.165
   DHCP Server . . . . . . . . . . . : 10.225.85.165
   DHCPv6 IAID . . . . . . . . . . . : 167779856
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-AE-F1-E3-00-21-97-21-D6-6B
   DNS Servers . . . . . . . . . . . : 172.19.70.210
                                       172.19.70.211
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
   Physical Address. . . . . . . . . : 00-21-97-21-D6-6B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{1FDBF135-DB68-43B0-9FB8-C012E3C49829}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{CB2F65D6-9D67-481F-9548-C66D6AD913F7}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:2856:2ef9:f51e:aa59(Preferred)
   Link-local IPv6 Address . . . . . : fe80::2856:2ef9:f51e:aa59%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  ns3.mobitel.lk
Address:  172.19.70.210

Name:    google.com
Addresses:  2404:6800:4001:c01::65
   74.125.135.138
   74.125.135.100
   74.125.135.102
   74.125.135.139
   74.125.135.101
   74.125.135.113

 

Pinging google.com [74.125.135.139] with 32 bytes of data:

Reply from 74.125.135.139: bytes=32 time=108ms TTL=47

Reply from 74.125.135.139: bytes=32 time=103ms TTL=47

 

Ping statistics for 74.125.135.139:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 103ms, Maximum = 108ms, Average = 105ms

Server:  ns3.mobitel.lk
Address:  172.19.70.210

Name:    yahoo.com
Addresses:  98.139.183.24
   98.138.253.109
   206.190.36.45

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=398ms TTL=45

Reply from 206.190.36.45: bytes=32 time=412ms TTL=43

 

Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 398ms, Maximum = 412ms, Average = 405ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 10 ...00 1e 10 1f 1e d9 ...... HUAWEI Mobile Connect - 3G Network Card #2
  8 ...00 21 97 21 d6 6b ...... Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
  1 ........................... Software Loopback Interface 1
 13 ...00 00 00 00 00 00 00 e0  isatap.{1FDBF135-DB68-43B0-9FB8-C012E3C49829}
 16 ...00 00 00 00 00 00 00 e0  isatap.{CB2F65D6-9D67-481F-9548-C66D6AD913F7}
 12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    10.225.85.165    10.225.85.166     30
    10.225.85.164  255.255.255.252         On-link     10.225.85.166    286
    10.225.85.166  255.255.255.255         On-link     10.225.85.166    286
    10.225.85.167  255.255.255.255         On-link     10.225.85.166    286
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     10.225.85.166    286
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     10.225.85.166    286
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     18 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     18 2001::/32                On-link
 12    266 2001:0:9d38:953c:2856:2ef9:f51e:aa59/128
                                    On-link
 10    286 fe80::/64                On-link
 12    266 fe80::/64                On-link
 12    266 fe80::2856:2ef9:f51e:aa59/128
                                    On-link
 10    286 fe80::acd7:65da:bcab:b6ed/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    266 ff00::/8                 On-link
 10    286 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/08/2013 07:22:57 PM) (Source: Application Error) (User: )
Description: Faulting application YAHOOM~1.EXE, version 11.5.0.228, time stamp 0x4fbf6b79, faulting module Flash32_11_7_700_169.ocx_unloaded, version 0.0.0.0, time stamp 0x5155fb39, exception code 0xc0000005, fault offset 0x04b6e004,
process id 0x514, application start time 0xYAHOOM~1.EXE0.

Error: (05/07/2013 07:17:46 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16476, time stamp 0x5126e7ac, faulting module urlmon.dll, version 9.0.8112.16476, time stamp 0x5126e83a, exception code 0xc0000005, fault offset 0x0002997f,
process id 0x10a4, application start time 0xiexplore.exe0.

Error: (05/07/2013 11:51:30 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16476 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 828
Start Time: 01ce4aea513f3575
Termination Time: 0

Error: (05/07/2013 11:49:24 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16476, time stamp 0x5126e7ac, faulting module urlmon.dll, version 9.0.8112.16476, time stamp 0x5126e83a, exception code 0xc0000005, fault offset 0x0002997f,
process id 0x157c, application start time 0xiexplore.exe0.

Error: (05/07/2013 11:47:42 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16476, time stamp 0x5126e7ac, faulting module urlmon.dll, version 9.0.8112.16476, time stamp 0x5126e83a, exception code 0xc0000005, fault offset 0x0002997f,
process id 0x13d4, application start time 0xiexplore.exe0.

Error: (05/07/2013 11:43:41 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 9.0.8112.16476, time stamp 0x5126e7ac, faulting module urlmon.dll, version 9.0.8112.16476, time stamp 0x5126e83a, exception code 0xc0000005, fault offset 0x0002997f,
process id 0x3b8, application start time 0xiexplore.exe0.

Error: (05/07/2013 09:04:10 AM) (Source: ESENT) (User: )
Description: WinMail (3392) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (05/07/2013 08:59:57 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp63800706f7

Error: (05/07/2013 08:24:21 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 8000000A

Error: (05/06/2013 05:14:36 PM) (Source: Application Error) (User: )
Description: Faulting application rundll32.exe, version 6.0.6000.16386, time stamp 0x4549b0e1, faulting module QuickTime.cpl, version 7.73.80.64, time stamp 0x50890d32, exception code 0xc0000409, fault offset 0x0000aa4a,
process id 0x730, application start time 0xrundll32.exe0.

System errors:
=============
Error: (05/15/2013 06:56:21 AM) (Source: LSM) (User: )
Description: Terminal Service start failed. The relevant status code was The configuration data for this product is corrupt. Contact your support personnel.
.

Error: (05/14/2013 07:06:47 PM) (Source: Dhcp) (User: )
Description: The IP address lease 10.225.229.179 for the Network Card with network address 001E101FB681 has been denied by the DHCP server 10.225.57.162 (The DHCP Server sent a DHCPNACK message).

Error: (05/14/2013 07:06:05 PM) (Source: LSM) (User: )
Description: Terminal Service start failed. The relevant status code was The configuration data for this product is corrupt. Contact your support personnel.
.

Error: (05/14/2013 07:04:49 PM) (Source: Service Control Manager) (User: )
Description: Windows Update

Error: (05/14/2013 04:40:03 PM) (Source: LSM) (User: )
Description: Terminal Service start failed. The relevant status code was The configuration data for this product is corrupt. Contact your support personnel.
.

Error: (05/14/2013 10:45:32 AM) (Source: Dhcp) (User: )
Description: The IP address lease 10.224.87.93 for the Network Card with network address 001E101F4DA1 has been denied by the DHCP server 10.225.105.17 (The DHCP Server sent a DHCPNACK message).

Error: (05/14/2013 10:45:07 AM) (Source: LSM) (User: )
Description: Terminal Service start failed. The relevant status code was The configuration data for this product is corrupt. Contact your support personnel.
.

Error: (05/14/2013 10:44:11 AM) (Source: Service Control Manager) (User: )
Description: Windows Update

Error: (05/14/2013 10:21:15 AM) (Source: Dhcp) (User: )
Description: The IP address lease 10.224.77.245 for the Network Card with network address 001E101F82A0 has been denied by the DHCP server 10.224.87.94 (The DHCP Server sent a DHCPNACK message).

Error: (05/14/2013 10:20:22 AM) (Source: LSM) (User: )
Description: Terminal Service start failed. The relevant status code was The configuration data for this product is corrupt. Contact your support personnel.
.

Microsoft Office Sessions:
=========================
Error: (05/08/2013 07:22:57 PM) (Source: Application Error)(User: )
Description: YAHOOM~1.EXE11.5.0.2284fbf6b79Flash32_11_7_700_169.ocx_unloaded0.0.0.05155fb39c000000504b6e00451401ce4bf053ac1377

Error: (05/07/2013 07:17:46 PM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acurlmon.dll9.0.8112.164765126e83ac00000050002997f10a401ce4b295c3608c0

Error: (05/07/2013 11:51:30 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1647682801ce4aea513f35750

Error: (05/07/2013 11:49:24 AM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acurlmon.dll9.0.8112.164765126e83ac00000050002997f157c01ce4aea99f48545

Error: (05/07/2013 11:47:42 AM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acurlmon.dll9.0.8112.164765126e83ac00000050002997f13d401ce4aea60e59e15

Error: (05/07/2013 11:43:41 AM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164765126e7acurlmon.dll9.0.8112.164765126e83ac00000050002997f3b801ce4ae9e94d0a55

Error: (05/07/2013 09:04:10 AM) (Source: ESENT)(User: )
Description: WinMail3392WindowsMail0:

Error: (05/07/2013 08:59:57 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp63800706f7

Error: (05/07/2013 08:24:21 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 8000000A

Error: (05/06/2013 05:14:36 PM) (Source: Application Error)(User: )
Description: rundll32.exe6.0.6000.163864549b0e1QuickTime.cpl7.73.80.6450890d32c00004090000aa4a73001ce4a4f11d87826

CodeIntegrity Errors:
===================================
  Date: 2013-05-07 08:46:09.246
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-07 08:46:09.231
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-07 08:46:09.215
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-07 08:46:09.200
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-07 08:46:09.168
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

ACDSee
Adobe Flash Player 11 ActiveX (Version: 11.7.700.169)
Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
Adobe Photoshop CS (Version: CS)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
avast! Ad Blocker (Version: 1.0.0.0)
avast! Free Antivirus (Version: 8.0.1483.0)
Bonjour (Version: 3.0.0.10)
Dream Aquarium 1.234 (Version: 1.234)
Dropbox (Version: 2.0.6)
FLV Player 2.0, build 24 (Version: 2.0, build 24)
GOM Player (Version: 2.1.50.5145)
Google Chrome (Version: 26.0.1410.64)
Google Drive (Version: 1.9.4536.8202)
Google Earth Plug-in (Version: 7.1.1.1580)
Google Update Helper (Version: 1.3.21.145)
Intel® Graphics Media Accelerator Driver
Intel® TV Wizard
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
jetVideo Basic VX (Version: 8.0.3)
K-Lite Codec Pack 4.0.0 (Full) (Version: 4.0.0)
MADHURA Dictionary
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mobile Partner (Version: 21.005.18.01.393)
Mozilla Firefox 18.0.1 (x86 en-US) (Version: 18.0.1)
Mozilla Maintenance Service (Version: 18.0.1)
Nero 6 Enterprise Edition
OpenOffice.org 3.3 (Version: 3.3.9567)
PowerDVD (Version: 7.0.1702.0)
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver (Version: 6.0.1.5436)
System Requirements Lab for Intel (Version: 4.5.13.0)
The KMPlayer (remove only) (Version: 3.4.0.59)
Tweaking.com - Registry Backup (Version: 1.6.0)
VLC media player 1.1.11 (Version: 1.1.11)
WOT for Internet Explorer (Version: 12.8.2.0)
Yahoo! Install Manager
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================

Name: Microsoft PS/2 Mouse
Description: Microsoft PS/2 Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 2037.51 MB
Available physical RAM: 964.53 MB
Total Pagefile: 4312.07 MB
Available Pagefile: 2998.59 MB
Total Virtual: 2047.88 MB
Available Virtual: 1947.79 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.26 GB) (Free:16.36 GB) NTFS
2 Drive d: () (Fixed) (Total:37.27 GB) (Free:36.8 GB) NTFS
4 Drive f: (Mobile Partner) (CDROM) (Total:0.03 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\USER-PC

Administrator            Guest                    user                    

**** End of log ****

 

 

Thanks, again for your willingness to assist.

Awaiting a response.

 

Senaka w.



#4 InadequateInfirmity

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Posted 15 May 2013 - 05:31 PM

Download the All in one Repair Tool Run the program vista/win 7 users please right click and run as admin.
Go to step 4 and create a backup of your registry this tool involves changing registry keys and it is just a good idea to back it up.
Now go to the start repairs tab and run it with the following boxes checked.
When running this tool disable your antivirus.


Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Windows FireWall
Repair Internet Explorer
Repair MDAV/MS Jet
Repair Hosts Files
Remove Policies Set By Infections
Repair Winsock & Dns Cache
Unhide Non System Files
Repair Windows Updates
Set Windows Services To DEfault Startup
Repair MSI (Windows Installer)

 

Reboot and test updates.



#5 senaka warnasuriya

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Posted 15 May 2013 - 10:35 PM

The Repair Tool (Reimage repair) is a product which has to be purchased.

I thought , this site offers FREE services.

 

Did a scan, but was unable to repair.

 

Thanks Anyway.



#6 senaka warnasuriya

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Posted 16 May 2013 - 12:19 AM

Apologies, Managed to find free "all in one repair tool". Downloaded and ran (Repaired) it, unfortunately it did not fix my problem.

 

Thanks



#7 senaka warnasuriya

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Posted 16 May 2013 - 01:10 AM

the following is and extract fromWindows ReportingEvents.log file.

 

{9CD803A5-E5EC-441B-9073-3E1150738434} 2013-05-14 17:58:19:571+0530 1 149 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software Synchronization Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
{632B3912-F279-4D90-A37D-E774802FD4F9} 2013-05-14 19:14:13:220+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
{A67071F4-7697-4CDC-89EA-2611898B7755} 2013-05-14 19:23:01:718+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
{A74033F8-B5AB-4527-B088-2D07BCE39533} 2013-05-15 07:11:43:696+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
{C038B358-56FB-409C-A4EE-061DB664863F} 2013-05-15 09:23:49:860+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
{51DCF943-BCA4-46EF-BC42-22AE43D18A55} 2013-05-15 11:45:26:942+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
{59790058-8E27-45BB-B347-02A86943AE32} 2013-05-15 17:38:36:882+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
{DDAA569D-6A3A-4B0A-9C9A-52F15567A94C} 2013-05-16 07:14:18:368+0530 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
{DF0D8877-C794-4BA3-96AF-06CC5A9A93CC} 2013-05-16 08:00:04:673+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
{0B6C5044-23B9-4EAA-902F-FABD422DA326} 2013-05-16 09:40:30:977+0530 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
{05974FCA-1976-4C99-90F2-7F60C10ADB48} 2013-05-16 10:07:38:582+0530 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
{94405F4C-5A00-41E8-A17F-31CABF6113F6} 2013-05-16 10:27:25:571+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
{041CEB62-2783-4E88-9243-741B2AF8A8E7} 2013-05-16 10:46:34:075+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072f78 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80072f78.
 

So my problem seems to relate to Windows Update clients inability to connect to Windows Update service.

 

Does anybody know the cause of this situation and how to correct it?

 

thanks.

Senaka w.



#8 InadequateInfirmity

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Posted 16 May 2013 - 05:32 PM

Open your device manager then left click your network adapters then right click and select uninstall for your wireless and wired connections.



Reboot your machine.

Hit start
Control Panel
NetWork & Sharing Center
Manage Network Connections
Right Click Your Connection
Select Properties
Un-Check Ipv6
Select ok






Run the Fix it below this remove the Tunnel Adapters from your machine.
http://go.microsoft.com/?linkid=9728872




Set your dns to open dns or google dns.
http://theos.in/windows-xp/free-fast-public-dns-server-list/

http://www.computerhope.com/issues/ch001161.htm



Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Now type or copy and paste the commands below one at a time hitting enter after each.

ipconfig /flushdns

ipconfig /registerdns

net stop "dns client"

net start "dns client"


nbtstat -R

nbtstat -RR

netsh winsock reset catalog

Exit

Restart computer.



After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

 

 

Check updates.



#9 senaka warnasuriya

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Posted 17 May 2013 - 12:13 AM

Thank u , for suggetions to correct my problem.

 

My Knowledge of hardware and networking settings are of minimal.

While doing/ or after ur said changes , if something goes wrong or i loose internet connectivity, how do i recover?

 

I have not previously used "System Restore" either on this machine. Shall I test a system restore, before the said changes?

 

tks.



#10 senaka warnasuriya

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Posted 18 May 2013 - 01:11 AM

Hi, I did the steps recommended by you, without any problem, however it did not resolve the windows update problem. After checking updates for about 10-15 mts, it comes out with the same error code 80072f78.

 

However, appreciate your attempt to resolve it. While going through the recommended steps, i was able to get an insight into advantages of changing my DNS server to google or open dns. I plan to keep the changed settings as they are. Hope, disabling IPV6 does not do make any major changes.

 

thanks

Senaka w.



#11 jacksonbird03

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Posted 18 May 2013 - 03:21 AM

You must check these things

Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

 

Hope it will work



#12 senaka warnasuriya

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Posted 18 May 2013 - 07:08 AM

Thanks, check exactly what mate?



#13 InadequateInfirmity

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Posted 18 May 2013 - 05:55 PM

Please run the .netframework repair  tool.

http://www.microsoft.com/en-us/download/details.aspx?id=30135



#14 senaka warnasuriya

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Posted 18 May 2013 - 09:12 PM

I did run the .netframework repair tool. It did run successfully.

However, updates are still not working.

 

tks.



#15 InadequateInfirmity

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Posted 19 May 2013 - 04:24 PM

Activate your admin account and test the updates from there.

http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/






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