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Windows Firewall Not Working/Every Download a Virus? Help?


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#1 kairalynn

kairalynn

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Posted 12 May 2013 - 08:53 PM

Alright so I've got a pretty major issue on my hands. Today my malware bytes trial ran out so I went to go download my paid for Norton Virus protection program. Well, it said it contained a virus. Of course, I found this fishy. After trying to install other things, I realized every file I tried to download on to my computer said it contained a virus. I know my settings aren't what is preventing this because I have no virus protection program on my computer at the moment. (Minus CCleaner and an expired Malware Bytes). On top of that, I went to look up my firewall settings and my firewall isn't even turned on. It is also not even located in the Services on my computer. When I try to restore my firewall settings, I get an error message saying, "Windows Firewall can't change some of your settings. Error Code: 0x80070424"

 

Could a virus be infecting my downloads and claiming that even safe downloads have viruses?

Is this virus also affecting my firewall?

http://www.bleepingcomputer.com/forums/t/494365/windows-firewall-not-workingevery-download-a-virus-help/.

I appreciate any and all help I can get.

 

- Kaira

 

 

EDIT: I fixed the firewall issue by following a solution on another site from major googling this morning. If anyone is interested in how to solve the firewall issue, here are the steps I followed:

http://blogs.technet.com/b/asiasupp/archive/2011/12/27/error-code-0x80070424-with-windows-firewall-and-quot-base-filtering-engine-service-quot-not-available-in-services-database-list.aspx

 

However I am still having the download issues on internet explorer. So if anyone knows of any solutions please let me know!


Edited by kairalynn, 13 May 2013 - 10:59 AM.


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#2 Queen-Evie

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Posted 13 May 2013 - 12:36 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

#3 kairalynn

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Posted 13 May 2013 - 09:13 AM

Here is the DDS

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.17.2
Run by Owner at 9:07:46 on 2013-05-13
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2934.1062 [GMT -5:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\windows\System32\spoolsv.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\windows\system32\taskhost.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Norton AntiVirus\Engine\20.3.1.22\ccSvcHst.exe
C:\Program Files (x86)\Norton Identity Safe\Engine\2013.3.3.19\ccSvcHst.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Google\Update\1.3.21.145\GoogleCrashHandler.exe
C:\Program Files (x86)\Google\Update\1.3.21.145\GoogleCrashHandler64.exe
C:\Program Files (x86)\Norton AntiVirus\Engine\20.3.1.22\ccSvcHst.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Norton Identity Safe\Engine\2013.3.3.19\ccSvcHst.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\Citrix\ICA Client\Receiver\Receiver.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\windows\system32\taskhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\windows\servicing\TrustedInstaller.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_6_602_180.exe
C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_6_602_180.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://xfinity.comcast.net/?cid=mtmh05122013
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton AntiVirus\Engine\20.3.1.22\IPS\IPSBHO.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Norton Identity Protection: {AB4C7833-A6EC-433f-B9FE-6B14B1A2F836} - C:\Program Files (x86)\Norton Identity Safe\Engine\2013.3.3.19\CoIEPlg.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
TB: Norton Identity Safe Toolbar: {A13C2648-91D4-4bf3-BC6D-0079707C4389} - C:\Program Files (x86)\Norton Identity Safe\Engine\2013.3.3.19\CoIEPlg.dll
uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [Akamai NetSession Interface] "C:\Users\Owner\AppData\Local\Akamai\netsession_win.exe"
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Trusted Zone: truestoryrevamp.tk
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {538793D5-659C-4639-A56C-A179AD87ED44} - hxxps://vpn3.tele.iastate.edu/CACHE/stc/1/binaries/vpnweb.cab
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {D8AB8E61-6CD2-4DBA-8382-4A2F4193E5C4} - hxxps://www.ozworldonline.com/Common/Plugin/ozWG.dll
TCP: NameServer = 129.186.78.200 129.186.1.200 129.186.140.200
TCP: Interfaces\{25C60391-216E-4B2A-9517-941CB50CC5CE} : DHCPNameServer = 129.186.78.200 129.186.1.200 129.186.140.200
TCP: Interfaces\{25C60391-216E-4B2A-9517-941CB50CC5CE}\34C6162796F6E60293 : DHCPNameServer = 10.0.0.1
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\x64\TOSHIBAMediaControllerIE.dll
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe
x64-Run: [TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\mssecex.exe" -hide -runkey
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - <orphaned>
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\rpmqx6pi.default\
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll
FF - plugin: C:\ProgramData\NexonUS\NGM\npNxGameUS.dll
FF - plugin: C:\windows\System32\npDeployJava1.dll
FF - plugin: C:\windows\System32\npmproxy.dll
FF - plugin: C:\windows\System32\npOGPPlugin.dll
FF - plugin: C:\windows\System32\Wat\npWatWeb.dll
FF - plugin: C:\windows\SysWOW64\Adobe\Director\np32dsw_1200112.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll
FF - plugin: C:\windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\windows\SysWOW64\npmproxy.dll
FF - plugin: C:\windows\SysWOW64\npOGPPlugin.dll
FF - ExtSQL: 2013-05-12 22:27; {F04D2D30-776C-4d02-8627-8E4385ECA58D}; C:\ProgramData\Norton\{92622AAD-05E8-4459-B256-765CE1E929FB}\NST_2013.3.3.19\coFFPlgn
FF - ExtSQL: 2013-05-13 07:18; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_20.3.1.22\IPSFFPlgn
.
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;C:\windows\System32\drivers\PCTCore64.sys [2012-11-11 413448]
R0 pctDS;PC Tools Data Store;C:\windows\System32\drivers\pctDS64.sys [2012-11-11 453896]
R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\NAVx64\1403010.016\SymDS64.sys [2013-5-12 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\NAVx64\1403010.016\SymEFA64.sys [2013-5-12 1139800]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_20.3.1.22\Definitions\BASHDefs\20130502.001\BHDrvx64.sys [2013-5-3 1390680]
R1 ccSet_NAV;Norton AntiVirus Settings Manager;C:\windows\System32\drivers\NAVx64\1403010.016\ccSetx64.sys [2013-5-12 168096]
R1 ccSet_NST;Norton Identity Safe Settings Manager;C:\windows\System32\drivers\NSTx64\7DD03030.013\ccSetx64.sys [2013-5-12 168096]
R1 ctxusbm;Citrix USB Monitor Driver;C:\windows\System32\drivers\ctxusbm.sys [2011-8-10 91864]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_20.3.1.22\Definitions\IPSDefs\20130510.001\IDSviA64.sys [2013-5-10 513184]
R1 PCTSD;PC Tools Spyware Doctor Driver;C:\windows\System32\drivers\PCTSD64.sys [2012-11-11 253256]
R1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\NAVx64\1403010.016\Ironx64.sys [2013-5-12 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\windows\System32\drivers\NAVx64\1403010.016\symnets.sys [2013-5-12 432800]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-5-12 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-5-12 701512]
R2 NAV;Norton AntiVirus;C:\Program Files (x86)\Norton AntiVirus\Engine\20.3.1.22\ccSvcHst.exe [2013-5-12 144520]
R2 NCO;Norton Identity Safe;C:\Program Files (x86)\Norton Identity Safe\Engine\2013.3.3.19\ccSvcHst.exe [2013-5-12 144520]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-4-15 3289208]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-5-12 138912]
R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2009-9-17 56344]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2011-4-20 169584]
R3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2013-5-12 25928]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2012-4-10 38096]
R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\System32\drivers\rtl8192ce.sys [2012-4-10 1109096]
R3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2012-4-10 57216]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2011-6-9 138152]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2012-3-20 128456]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-1-8 161536]
S3 fssfltr;fssfltr;C:\windows\System32\drivers\fssfltr.sys [2012-4-15 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-3-8 1492840]
S3 npggsvc;nProtect GameGuard Service;C:\windows\System32\GameMon.des -service --> C:\windows\System32\GameMon.des -service [?]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2012-4-10 243712]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-2-15 52736]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-4-10 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-05-13 13:58:40    --------    d-----w-    C:\Users\Owner\AppData\Local\Macromedia
2013-05-13 13:56:35    --------    d-----w-    C:\Users\Owner\AppData\Local\Mozilla
2013-05-13 03:34:54    --------    d-----w-    C:\Program Files (x86)\Pokemon World Online
2013-05-13 02:47:51    25928    ----a-w-    C:\windows\System32\drivers\mbam.sys
2013-05-13 02:47:51    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-05-13 02:20:55    --------    d-----w-    C:\Program Files (x86)\Common Files\Symantec Shared
2013-05-13 02:14:16    168096    ----a-r-    C:\windows\System32\drivers\NSTx64\7DD03030.013\ccSetx64.sys
2013-05-13 02:14:11    --------    d-----w-    C:\windows\System32\drivers\NSTx64\7DD03030.013
2013-05-13 02:14:11    --------    d-----w-    C:\windows\System32\drivers\NSTx64
2013-05-13 02:14:10    --------    d-----w-    C:\Program Files (x86)\Norton Identity Safe
2013-05-13 02:14:07    177312    ----a-w-    C:\windows\System32\drivers\SYMEVENT64x86.SYS
2013-05-13 02:14:07    --------    d-----w-    C:\Program Files\Symantec
2013-05-13 02:14:07    --------    d-----w-    C:\Program Files\Common Files\Symantec Shared
2013-05-13 02:13:56    796248    ----a-r-    C:\windows\System32\drivers\NAVx64\1403010.016\srtsp64.sys
2013-05-13 02:13:56    493656    ----a-r-    C:\windows\System32\drivers\NAVx64\1403010.016\SymDS64.sys
2013-05-13 02:13:56    432800    ----a-r-    C:\windows\System32\drivers\NAVx64\1403010.016\symnets.sys
2013-05-13 02:13:56    36952    ----a-r-    C:\windows\System32\drivers\NAVx64\1403010.016\srtspx64.sys
2013-05-13 02:13:56    23448    ----a-r-    C:\windows\System32\drivers\NAVx64\1403010.016\SymELAM.sys
2013-05-13 02:13:56    224416    ----a-r-    C:\windows\System32\drivers\NAVx64\1403010.016\Ironx64.sys
2013-05-13 02:13:56    168096    ----a-r-    C:\windows\System32\drivers\NAVx64\1403010.016\ccSetx64.sys
2013-05-13 02:13:56    1139800    ----a-r-    C:\windows\System32\drivers\NAVx64\1403010.016\SymEFA64.sys
2013-05-13 02:13:43    --------    d-----w-    C:\windows\System32\drivers\NAVx64\1403010.016
2013-05-13 02:13:43    --------    d-----w-    C:\windows\System32\drivers\NAVx64
2013-05-13 02:13:41    --------    d-----w-    C:\Program Files (x86)\Norton AntiVirus
2013-05-13 02:12:51    --------    d-----w-    C:\Program Files (x86)\NortonInstaller
2013-05-11 00:47:41    9317456    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{DD5D3C7E-C330-4EE7-8F8B-93051905B2E9}\mpengine.dll
2013-05-09 15:36:51    --------    d-----w-    C:\Nexon
2013-04-24 13:46:54    163504    ----a-w-    C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10144.bin
2013-04-24 13:04:00    1656680    ----a-w-    C:\windows\System32\drivers\ntfs.sys
.
==================== Find3M  ====================
.
2013-05-02 07:06:08    278800    ------w-    C:\windows\System32\MpSigStub.exe
2013-04-05 01:38:45    95648    ----a-w-    C:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-04-05 01:38:44    861088    ----a-w-    C:\windows\SysWow64\npDeployJava1.dll
2013-04-05 01:38:44    782240    ----a-w-    C:\windows\SysWow64\deployJava1.dll
2013-03-19 06:04:06    5550424    ----a-w-    C:\windows\System32\ntoskrnl.exe
2013-03-19 05:46:56    43520    ----a-w-    C:\windows\System32\csrsrv.dll
2013-03-19 05:04:13    3968856    ----a-w-    C:\windows\SysWow64\ntkrnlpa.exe
2013-03-19 05:04:10    3913560    ----a-w-    C:\windows\SysWow64\ntoskrnl.exe
2013-03-19 04:47:50    6656    ----a-w-    C:\windows\SysWow64\apisetschema.dll
2013-03-19 03:06:33    112640    ----a-w-    C:\windows\System32\smss.exe
2013-03-13 16:01:18    73432    ----a-w-    C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-13 16:01:18    693976    ----a-w-    C:\windows\SysWow64\FlashPlayerApp.exe
2013-03-06 03:29:42    349086802    ----a-w-    C:\Users\Owner\AppData\Roaming\019kz5.exe
2013-03-01 03:36:04    3153408    ----a-w-    C:\windows\System32\win32k.sys
2013-02-15 06:08:40    44032    ----a-w-    C:\windows\System32\tsgqec.dll
2013-02-15 06:06:11    3717632    ----a-w-    C:\windows\System32\mstscax.dll
2013-02-15 06:02:26    158720    ----a-w-    C:\windows\System32\aaclient.dll
2013-02-15 04:37:10    3217408    ----a-w-    C:\windows\SysWow64\mstscax.dll
2013-02-15 04:34:10    131584    ----a-w-    C:\windows\SysWow64\aaclient.dll
2013-02-15 03:25:51    36864    ----a-w-    C:\windows\SysWow64\tsgqec.dll
.
============= FINISH:  9:08:17.31 ===============
 

 

 

 

 

 

 

I have attached the Attach Files.

Attached Files


Edited by kairalynn, 13 May 2013 - 09:15 AM.


#4 kairalynn

kairalynn
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Posted 15 May 2013 - 07:32 AM

Still haven't gotten any answers and it has been 72 hours. Figured I would give this a bump to see if anyone can help.



#5 nasdaq

nasdaq

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Posted 15 May 2013 - 09:19 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#6 nasdaq

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Posted 21 May 2013 - 09:57 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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