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system doesn't find modem


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#1 pjak02

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Posted 12 May 2013 - 07:39 PM

computer crashed ran restore. can't connect to internet as sys does not find modem . using windows xp computer is a intel pentium ...... not very savy about tech language but will try to find whatever info needed to obtain needed assistance. I do know how to access device mgr. , sys info , etc to find info.

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#2 caperdog

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Posted 12 May 2013 - 09:32 PM

are we talking about a phone modem in the computer or a DSL modem supplied by your Internet Service Provider ?

 

look in device manager to see if there are red or yellow flags beside either your phone modem or your network cards. right click each and select properties. Under the General tab it will give you the device status. 



#3 chuckw2010

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Posted 13 May 2013 - 11:59 AM

you did not specify what kind of modem as the previous poster said. a little more info is needed. do you have the driver disk for the modem.






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