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Safe boot continually reboots at flt...sys


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#1 babahu

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Posted 11 May 2013 - 10:50 PM

Safe boot (f8) goes to flt...sys (thats as much as I could see before it reboots, flt something sys) and then it reboots.

 

XP on partition D, 2.6 Ghz Intel P4, 2g ram

http://speccy.piriform.com/results/fOlujsJE7nUsjqvWg6CopqZ

 

Attachments:

tdskiller finds nothing.

safebootkeyrepair looks normal (attached report).

MBAM finds no infections.

MiniToolBox log attached.

 

How to debug?

 

 

 

Attached Files



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#2 Anshad Edavana

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Posted 11 May 2013 - 11:45 PM

Hi

 

Can you boot in to normal mode without problems ?. Which tool you used to repair safe mode ?

 

I suggest downloading the safe key repair registry entries provided by "Kspesrsky Lab" and use that to repair safe mode.

 

https://support.kaspersky.com/downloads/utils/winsafeboot.zip

 

Extract the zip file and double click on SafeBootWinXP.reg to restore default safeboot keys.



#3 hamluis

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Posted 12 May 2013 - 08:32 AM

Before suggesting/making any registry edits...every member should be advised to Back up the registry - http://windows.microsoft.com/en-MY/windows7/Back-up-the-registry , as a safety precaution.

 

Louis



#4 Anshad Edavana

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Posted 12 May 2013 - 12:19 PM

Hi

 

Thanks 'hamluis' for remembering that.



#5 babahu

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Posted 14 May 2013 - 05:13 AM

Yes, it boots in normal mode.

I ran the "Kspesrsky Lab" repair with the same result.

Boots normally but NOT in safe mode (using F8)

 

The modules load (scroll by on the screen) and then reboots after

 

fltsvr.sys

 

What now?



#6 Anshad Edavana

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Posted 14 May 2013 - 07:02 AM

Hi

 

Fltsvr.sys is related to Acronis - Acronis storage filter management

 

Did you installed Acronis in the system ?. 

 

If you once installed Acronis and later remove it, this error can be happen. It requires potentially dangerous registry editing to remove and clean the leftovers. 


Edited by Anshad Edavana, 14 May 2013 - 07:07 AM.


#7 babahu

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Posted 15 May 2013 - 05:48 PM

After great study I tried to remove Acronis which would not uninstall and had to delete from the registry and then use Microsoft Fixit.

Now safeboot does NOT stop at fltsvr.sys.  Instead stops at agp440.sys which has to do with the video driver....  But it is closer!  or not?



#8 Anshad Edavana

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Posted 15 May 2013 - 11:35 PM

Hi

 

Which Microsoft fixit you used ?

 

Which is the correct version of Acronis that was installed in your system ?. 



#9 flashmanblack

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Posted 16 May 2013 - 01:22 AM

Safe boot (f8) goes to flt...sys (thats as much as I could see before it reboots, flt something sys) and then it reboots.

 

XP on partition D, 2.6 Ghz Intel P4, 2g ram

http://speccy.piriform.com/results/fOlujsJE7nUsjqvWg6CopqZ

 

Attachments:

tdskiller finds nothing.

safebootkeyrepair looks normal (attached report).

MBAM finds no infections.

MiniToolBox log attached.

 

How to debug?

 

 

 

may be using a windows PE to debug will help you,good luck.i alway use PE to debug windows xp pro



#10 babahu

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Posted 16 May 2013 - 01:42 AM

The Acronis was Western Digital's version which turns out to be the "Acronis Home" model.  

Microsoft Fixit was the "portable" version I downloaded from their site searching for "cant uninstall".  40 Mb download.  It worked well.

 

I am not aware of Windows PE.  It is a Vista era program and I'm not sure it works well with XP.  But even if it did I'm not sure what it would do for me, i.e. what programs I would run that would be able to fix my problem.

 

It is hard for me to understand why XP boots fine in Normal mode but not in SAFE mode!   I can find no way to reinstall or fix the SAFE mode without redoing XP.



#11 Anshad Edavana

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Posted 16 May 2013 - 03:47 AM

Hi

 

That is not the right way to uninstall Acronis. Every Acronis products do have a special uninstall tool which clears any leftover service files and reg entries. Force uninstalling using third party tools may break the installation as Acronis services directly attached to the low level disk drivers.

 

If you can export the reg entries of the system, i may be able to provide a registry fix. Do the following steps to collect the info.

 

Open "run" dialog from  start menu or by pressing "Win key + R" combination. Now type "regedit" in it to open registry editor.

Navigate to  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key. Right click on the "Services" key ans select "Export" and save the reg file in the name "Services".

 

Now navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and export the class key n the name "Class".

 

Upload both reg files to "Mediafire" and post the download link to it.

 

http://www.mediafire.com/

 

Remember Do not delete or edit any keys in the registry. You can backup the registry for safety as per Hamluis instructions.



#12 babahu

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Posted 16 May 2013 - 05:25 AM

I removed Acronis by their own steps.  First tried to uninstall. "corrupted" it said.   Tried the installer but it would not uninstall.  Then they said use Microsoft Fixit.  Then finally if none of these worked then use their own Cleaner.

 

There are two Acronis programs still listed,   WD align and HGST align, but I don't know if they still work..  The registry still has numerous references to Acronis.

 

Requested links for services and class:

http://www.mediafire.com/?4w18dlpheh5nr9f

http://www.mediafire.com/?wxtytm67q603053



#13 Anshad Edavana

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Posted 16 May 2013 - 07:33 AM

Hi

 

Can you try uninstalling WD align and HGST align ? . If they shows any error while uninstalling, leave them. If you succeed in uninstalling them, post the reg exports after uninstall to reflect new changes. You can zip both files together to reduce size.



#14 babahu

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Posted 17 May 2013 - 06:19 AM

one successfully uninstalled.  The HGST one gave an error message.   The WD one took a long time but finally finished uninstalled.

 

I redid the reg export:

http://www.mediafire.com/?mmwzrjran0ab2gj

http://www.mediafire.com/?ha4eh0p7x38rc3e

 

sorry forgot to zip them.



#15 Anshad Edavana

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Posted 17 May 2013 - 11:00 AM

Hi

 

Follow the below steps

 

1 ) Backup system registry first (Tweaking.com registry backup recommended - http://www.tweaking.com/content/page/registry_backup.html )

 

2 ) Download and run the following reg tweak to disable agp440.sys driver.

 

 http://www.mediafire.com/?msmm7d2lpfs6kxv

 

3 ) If the system still refuse to load run this tool - http://www.sergiwa.com/modules/mydownloads/singlefile.php?cid=2&lid=26






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