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Bought a new PC & it had maleware alreay pre-installed called Sweetpacks


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8 replies to this topic

#1 wtfer

wtfer

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  • Local time:06:39 AM

Posted 11 May 2013 - 06:17 PM

I bought a new used PC with Windows 7 home premium 64-bit os.

 

The PC was completely reformatted, fresh reinstall of Windows 7 & had the latest service pack 1 installed before being shipped (or so I was told).

 

But as I opened IE, I got a virus immediately calling it self "sweetpacks" hijacked the toolbar.

After I uninstalled Sweetpacks in the control panel, it still redirected me to it's page as the default home page in IE.

I reset the default home page to something else & fixed that problem.

I also ran Malewarebytes with the latest update. It showed nothing was wrong.

 

Enough with IE, I download Firefox & sure enough sweetpacks was in there in the about:config list!

 

 

 

I want to run ComboFix to compelety get rid of all traces of it, because a few years ago I used ComboFix (with help from this website) & it worked perfectly in getting rid of a rootkit, BUT when I try to download ComboFix, it asks me to download directly to the desktop, but how do I do that in Windows 7?

 

Is it in Computer > Local Disk (C:) > Users > (then there are three folders with options linking to the Desktop). The folders are Defualt, Public & User.

I tried saving in one of them, but it said I don't have admin permission for that!

 

 

 



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#2 Guest_Francis Houle_*

Guest_Francis Houle_*

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Posted 12 May 2013 - 05:46 PM

Security Check

§  Download Security Check from here or here and save it to your Desktop.

§  Double-click on SecurityCheck.exe

§  Follow the on-screen instructions.

§  Notepad document should open automatically called checkup.txt.

§  Please post the content of that document.

 

Farbar Service Scanner               

§  Download Farbar Service Scanner.

§  Run it on the computer.

§  Make sure the following options are checked:

o    Internet Services

o    Windows Firewall

o    System Restore

o    Security Center/Action Center

o    Windows Update

o    Windows Defender

o    Other Services

§  Press "Scan".

§  It will create a log (FSS.txt) in the same directory where you run the tool.

§  Please copy and paste the log to your reply.

 

MiniToolBox

§  Download MiniToolBox

§  Run it on the computer.

§  Checkmark following boxes:

§  Report IE Proxy Settings

§  Report FF Proxy Settings

§  List content of Hosts

§  List IP configuration

§  List Winsock Entries

§  List last 10 Event Viewer log

§  List Installed Programs

§  List Devices (do NOT change any settings here)

§  List Users, Partitions and Memory size

§  Click Go and post the result.

 

Malwarebytes’ Anti-Malware

§  Download Malwarebytes' Anti-Malware https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

§  Double-click mbam-setup.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

§  If an update is found, it will download and install the latest version.

§  Once the program has loaded, select Perform quick scan, then click Scan.

§  When the scan is complete, click OK, then Show Results to view the results.

§  Be sure that everything is checked, and click Remove Selected.

§  When completed, a log will open in Notepad.

§  Post the log back here.

§  Be sure to restart the computer.

§  The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

 

Malwarebytes’ Anti-Rootkit

§  Download Malwarebytes Anti-Rootkit from HERE to your Desktop.

§  Unzip downloaded file.

§  Open the folder where the contents were unzipped and run mbar.exe

§  Follow the instructions in the wizard to update and allow the program to scan your computer for threats.

§  Click on the Cleanup button.

§  When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

 

 AdwCleaner

·         Please download AdwCleaner by Xplode onto your desktop.

·         Close all open programs and internet browsers.

·         Double click on adwcleaner.exe to run the tool.

·         Click on Delete.

·         Confirm each time with Ok.

·         Your computer will be rebooted automatically. A text file will open after the restart.

·         Please post the contents of that logfile with your next reply.

·         You can find the logfile at C:\AdwCleaner[S1].txt as well.

Junkware Removal Tool

§  Please download Junkware Removal Tool to your desktop.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.

 

Temp File Cleaner

§  Download Temp File Cleaner (TFC) Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

§  Double click on TFC.exe to run the program.

§  Click on Start button to begin cleaning process.

§  TFC will close all running programs, and it may ask you to restart computer.

§  NOTE. If it freezes in normal mode run it from safe mode. Be patient

 

Reset browsers

 

How to restore Google Chrome:
1. Close the Google Chrome browser, if it is running.
2. Go to Start menu, search for Run and open it. Or find it out from the Start menu, All programs, Accessories.
3. Type the following line according to the OS in the run box.

%LOCALAPPDATA%\Google\Chrome\User Data\ (in Windows 8/7/Vista)
%USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\ (in Windows Xp). And hit Enter.

4. There is a folder named Default and this folder contains all the current settings.

5. Rename the Default folder to Default.old.

6. Now lunch the Google Chrome.

See, all the original settings are restored. A new folder "Default" will be created and it will hold all settings for now.

 

How to restore Internet Explorer in Windows 8:

1.     Swipe in from the right edge of the screen (if you're using a mouse, point to the upper-right corner of the screen and move the mouse pointer down), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.

 

2.     In the search results, tap or click Internet Options. Tap or click the Advanced tab and then tap or click Reset… 
Note:
 Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data. 

 

3.     In the Reset Internet Explorer Settings window tap or click Reset 
Note: 
To delete all personal settings,tap or click the checkbox for Delete personal settings.

 

4.     Close and then restart Internet Explorer for the changes to take effect.

 

How to restore Internet Explorer in Windows XP, Vista or 7:

1.     Exit all programs, including Internet Explorer.

 

2.     If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press Enter: inetcpl.cpl

If you use Windows 7 or Windows Vista, click Start

Type the following command in the Search box, and then press Enter: inetcpl.cpl

The Internet Options dialog box appears.

 

3.     Click the Advanced tab.

 

4.     Under Reset Internet Explorer settings, click Reset. Then click Reset again.
Click to select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.

 

5.     When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

 

6.     Start Internet Explorer again.

 

How to restore Firefox:

1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu
and select Troubleshooting Information.

2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.

3. To continue, click Reset Firefox in the confirmation window that opens.

4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

 

Please do the following :

§  Update Internet Explorer, Mozilla Firefox and Google Chrome

§  Update Java

§  Update Adobe Flash, Shockwave, Air and Reader

§  Update Windows

 

NOTE 1. Make sure all logs are pasted not attached.

NOTE 2. You must have only ONE antivirus on the computer. I recommend a paid antivirus like Norton 360, Kaspersky Pure or Malwarebytes Pro or a free antivirus like Avast, AVG or Microsoft Security Essentials



#3 wtfer

wtfer
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Posted 12 May 2013 - 09:27 PM


 

 

Logs for

Security Check

 Results of screen317's Security Check version 0.99.63  
 Windows 7 Service Pack 1 x64 [color=red][b](UAC is disabled!)[/b][/color]  
 Internet Explorer 9  
[b][u]``````````````Antivirus/Firewall Check:``````````````[/b][/u] 
 [color=red][b]Windows Security Center service is not running! This report may not be accurate![/b][/color] 
 Windows Firewall Enabled!  
 [size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size] 
[b][u]`````````Anti-malware/Other Utilities Check:`````````[/b][/u] 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Wise Registry Cleaner 7.69  
 Adobe Flash Player 11.7.700.169  
 Mozilla Firefox (20.0.1) 
[b][u]````````Process Check: objlist.exe by Laurent````````[/b][/u]  
[b][u]`````````````````System Health check`````````````````[/b][/u] 
 Total Fragmentation on Drive C: 2% 
[b][u]````````````````````End of Log``````````````````````[/b][/u] 

Farbar Service Scanner

Farbar Service Scanner Version: 14-04-2013
Ran by user (administrator) on 12-05-2013 at 18:31:34
Running from "C:\Users\user\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy: 
==================


System Restore:
============

System Restore Disabled Policy: 
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy: 
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

MiniToolBox

MiniToolBox by Farbar  Version:21-04-2013
Ran by user (administrator) on 12-05-2013 at 18:34:07
Running from "C:\Users\user\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ============================== 

========================= Hosts content: =================================



========================= IP Configuration: ================================

NVIDIA nForce 10/100/1000 Mbps Ethernet  = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=64 icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : user-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : charter.com

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : charter.com
   Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet 
   Physical Address. . . . . . . . . : 00-26-2D-2C-23-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::896d:536d:19ce:bded%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 96.40.173.68(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.224.0
   Lease Obtained. . . . . . . . . . : Sunday, May 12, 2013 4:37:18 PM
   Lease Expires . . . . . . . . . . : Monday, May 13, 2013 12:21:23 AM
   Default Gateway . . . . . . . . . : 96.40.160.1
   DHCP Server . . . . . . . . . . . : 68.114.39.98
   DHCPv6 IAID . . . . . . . . . . . : 234890797
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-A9-F8-16-00-26-2D-2C-23-1F
   DNS Servers . . . . . . . . . . . : 71.9.127.107
                                       68.190.192.35
                                       24.205.224.36
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.charter.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : charter.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . : charter.com
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:6028:ad44::6028:ad44(Preferred) 
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
                                       2002:c058:6301::1
   DNS Servers . . . . . . . . . . . : 71.9.127.107
                                       68.190.192.35
                                       24.205.224.36
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:1c67:3068:9fd7:52bb(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1c67:3068:9fd7:52bb%14(Preferred) 
   Default Gateway . . . . . . . . . : 
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  vip01mtpkca.mtpk.ca.charter.com
Address:  71.9.127.107

Name:    google.com
Addresses:  2001:4860:4007:800::1002
	  74.125.239.1
	  74.125.239.3
	  74.125.239.8
	  74.125.239.4
	  74.125.239.9
	  74.125.239.2
	  74.125.239.0
	  74.125.239.7
	  74.125.239.5
	  74.125.239.6
	  74.125.239.14


Pinging google.com [74.125.224.167] with 32 bytes of data:
Reply from 74.125.224.167: bytes=32 time=11ms TTL=55
Reply from 74.125.224.167: bytes=32 time=12ms TTL=53

Ping statistics for 74.125.224.167:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 12ms, Average = 11ms
Server:  vip01mtpkca.mtpk.ca.charter.com
Address:  71.9.127.107

Name:    yahoo.com
Addresses:  98.139.183.24
	  206.190.36.45
	  98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=179ms TTL=46
Reply from 98.138.253.109: bytes=32 time=92ms TTL=46

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 92ms, Maximum = 179ms, Average = 135ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 26 2d 2c 23 1f ......NVIDIA nForce 10/100/1000 Mbps Ethernet 
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      96.40.160.1     96.40.173.68     20
      96.40.160.0    255.255.224.0         On-link      96.40.173.68    276
     96.40.173.68  255.255.255.255         On-link      96.40.173.68    276
    96.40.191.255  255.255.255.255         On-link      96.40.173.68    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      96.40.173.68    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      96.40.173.68    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13   1041 ::/0                     2002:c058:6301::c058:6301
 13   1041 ::/0                     2002:c058:6301::1
  1    306 ::1/128                  On-link
 14     58 2001::/32                On-link
 14    306 2001:0:9d38:953c:1c67:3068:9fd7:52bb/128
                                    On-link
 13   1025 2002::/16                On-link
 13    281 2002:6028:ad44::6028:ad44/128
                                    On-link
 10    276 fe80::/64                On-link
 14    306 fe80::/64                On-link
 14    306 fe80::1c67:3068:9fd7:52bb/128
                                    On-link
 10    276 fe80::896d:536d:19ce:bded/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/11/2013 04:00:52 AM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume New Volume (G:) was not defragmented because an error was encountered: The disk was disconnected from the system. (0x89000011)

Error: (05/11/2013 01:42:51 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:51 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:51 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:51 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
	Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
	The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.


Details:
	0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))


System errors:
=============
Error: (05/11/2013 01:05:43 PM) (Source: DCOM) (User: )
Description: {B77C4C36-0154-4C52-AB49-FAA03837E47F}

Error: (05/11/2013 01:42:51 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (05/11/2013 01:42:51 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (04/17/2013 10:23:54 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/17/2013 10:23:46 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/17/2013 10:23:36 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/17/2013 10:23:26 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/17/2013 10:23:18 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/17/2013 10:23:11 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.

Error: (04/17/2013 10:22:57 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, has a bad block.


Microsoft Office Sessions:
=========================
Error: (05/11/2013 04:00:52 AM) (Source: Microsoft-Windows-Defrag)(User: )
Description: New Volume (G:)The disk was disconnected from the system. (0x89000011)

Error: (05/11/2013 01:42:51 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:51 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:51 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (05/11/2013 01:42:51 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
	Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
	The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
	The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
4700

Error: (05/11/2013 01:42:50 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
	0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))


=========================== Installed Programs ============================

Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
CCleaner (Version: 4.01)
CDisplay 1.8
Daum PotPlayer 1.5.36205
eMule
F.lux
ffdshow x64 v1.3.4500 [2013-01-06] (Version: 1.3.4500.0)
Foxit Reader (Version: 6.0.2.413)
jv16 PowerTools 2013 (Version: )
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
NVIDIA 3D Vision Driver 311.06 (Version: 311.06)
NVIDIA Control Panel 311.06 (Version: 311.06)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA Graphics Driver 311.06 (Version: 311.06)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.109.718)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
Opera 12.15 (Version: 12.15.1748)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
VLC media player 2.0.6 (Version: 2.0.6)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
Wise Registry Cleaner 7.69 (Version: 7.69)

========================= Devices: ================================

Name: Coprocessor
Description: Coprocessor
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 3838.55 MB
Available physical RAM: 2993.72 MB
Total Pagefile: 7675.29 MB
Available Pagefile: 6853.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.96 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:698.54 GB) (Free:661.28 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-PC

Administrator            Guest                    UpdatusUser              
user                     


**** End of log ****


Malwarebytes’ Anti-Malware

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.11.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16540
user :: USER-PC [administrator]

5/12/2013 7:18:49 PM
mbam-log-2013-05-12 (19-18-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 228133
Time elapsed: 1 minute(s), 49 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Malwarebytes’ Anti-Rootkit

Malwarebytes Anti-Rootkit BETA 1.05.0.1001
www.malwarebytes.org

Database version: v2013.05.13.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16540
user :: USER-PC [administrator]

5/12/2013 6:41:09 PM
mbar-log-2013-05-12 (18-41-09).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled: 
Objects scanned: 27510
Time elapsed: 4 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
c:\rundll32.exe (Heuristics.Reserved.Word.Exploit) -> Delete on reboot.

(end)

AdwCleaner

# AdwCleaner v2.300 - Logfile created 05/12/2013 at 18:44:56
# Updated 28/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : user - USER-PC
# Boot Mode : Normal
# Running from : C:\Users\user\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\Program Files (x86)\SweetIM

***** [Registry] *****

Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKLM\Software\PIP
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

[OK] Registry is clean.

-\\ Mozilla Firefox v20.0.1 (en-US)

-\\ Opera v12.15.1748.0

*************************

AdwCleaner[R1].txt - [938 octets] - [12/05/2013 18:44:05]
AdwCleaner[S1].txt - [878 octets] - [12/05/2013 18:44:56]

########## EOF - C:\AdwCleaner[S1].txt - [937 octets] ##########

Junkware Removal Tool

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 7 Home Premium x64
Ran by user on Sun 05/12/2013 at 19:06:34.20
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sweetim
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sweetim



~~~ Files



~~~ Folders



~~~ FireFox

Successfully deleted the following from C:\Users\user\AppData\Roaming\mozilla\firefox\profiles\56wxl2rt.default\prefs.js

user_pref("extensions.skipscreen.hostMatchStr", "hxxp://www.4shared.com/(get|audio|file|document|dir)/.*|hxxp://.*depositfiles.com/(([a-z]{2})/files/|auth-).*|hxxp://(www.)*di
Emptied folder: C:\Users\user\AppData\Roaming\mozilla\firefox\profiles\56wxl2rt.default\minidumps [2 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 05/12/2013 at 19:09:02.74
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Edited by wtfer, 12 May 2013 - 09:41 PM.


#4 Guest_Francis Houle_*

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Posted 12 May 2013 - 10:29 PM

1 - Update Windows
 
2 - Download and install Microsoft Security Essentials
 
3 - Uninstall these from the control panel :
eMule
jv16 PowerTools 2013 (Version: )
Wise Registry Cleaner 7.69 (Version: 7.69)
 
4 - Whats you computer model ?
 
5 - Can you provide me a printscreen of the device manager?
 
Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌   If you are prompted for an administrator password or confirmation, type the password or provide confirmation.


#5 wtfer

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Posted 13 May 2013 - 06:12 PM

Isn't my Windows already updated? I have SS1.

Here is my device manager

 

jjmgmmSoDPvkK.png



#6 Guest_Francis Houle_*

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Posted 13 May 2013 - 08:41 PM

Isn't my Windows already updated? I have SS1.

No because you dont have Internet Explorer 10 and its a windows update

 

Second, you need to install the coprocessor driver because its missing

Whats your computer model?



#7 wtfer

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Posted 14 May 2013 - 02:58 AM

Isn't my Windows already updated? I have SS1.

No because you dont have Internet Explorer 10 and its a windows update

 

Second, you need to install the coprocessor driver because its missing

Whats your computer model?

  It's say's it's updated:jWt4D6dlVNu2s.png

 

 

My system is AMD Athlon II X2 2.70 GHz

64-bit os

Windows 7 Home Premium.

I think your recommended virus scanners completely wiped away that Sweetpack trojan.



#8 Guest_Francis Houle_*

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Posted 14 May 2013 - 11:09 AM

Get Updates for other Microsoft products. Find out more

*Click on ''find out more'' and accept microsoft terms*



#9 wtfer

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Posted 14 May 2013 - 10:55 PM

I'll do that. I think I fully fixed the problem. That Sweetpack maleware is gone from my system. I think I'm done with the problem :)

 

Thank you very much for your help, last time I posted a few years back, it took nearly a week to get a response.






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