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My laptop seems to disconnect from the Internet even though it says the wireless


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#1 GrinningGoku

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Posted 10 May 2013 - 06:35 AM

My laptop seems to disconnect from the Internet even though it says the wireless connection is fine.

 

Hey there, guys. I VERY recently installed Windows 7 and Microsoft Office on a new HDD I bought for my laptop. Things seemed to be going well over the past couple of days, but this evening as I was surfing the web, the browser I was using (Chrome) suddenly stopped loading the new tabs I was opening. 

 
This occured about 60 to 90 minutes of surfing sites like Listverse and YouTube. The first time it happened, I immediately checked my network connection, and it indicated I was still connected. I then restarted the laptop and the Internet became accessible once more via Chrome and IE8. After about the 30 minutes, the same thing happened. I searched the Internet on my iPod touch to find a possible cause or solution, I downdloaded winfix or something and nothing really happened.
 
I restarted the the laptop again and I hoped for the best. After about 90 - 110 minutes, it happened once again. Oh and before I finish, Chrome nor IE8 can access the Internet when this problem rears its ugly head. Anyone have any idea what's up?
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Edited by GrinningGoku, 10 May 2013 - 06:37 AM.


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#2 GrinningGoku

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Posted 10 May 2013 - 06:19 PM

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#3 jhayz

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Posted 11 May 2013 - 02:54 AM

Do other devices or computer experience this problem? Please post the laptop model next time. I presume your on wireless...

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.


Tekken
 


#4 GrinningGoku

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Posted 11 May 2013 - 07:47 AM

O.K. Will do. I have a Gateway MD7818u and no my wife's netbook and our iPod touches all still can connect to the Internet when my browsers (IE and Chrome) stop loading pages, which usually occurs about an hour and half after I start up. And P.S. the MiniToolBox program doesn't seem to be working. It's stuck on getting ipconfig. I guess that's indicating a serious issue or does this operation always take long?


Edited by GrinningGoku, 11 May 2013 - 08:44 AM.


#5 GrinningGoku

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Posted 11 May 2013 - 08:02 AM

I had to uncheck List ipconfig. for the program to finish. What does that mean?
 
 
MiniToolBox by Farbar  Version:21-04-2013
Ran by Sharano A. Walkine (administrator) on 11-05-2013 at 08:37:06
Running from "C:\Users\Sharano A. Walkine\Downloads"
Windows 7 Home Premium  (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
Hosts file not detected in the default directory
========================= IP Configuration: ================================
 
Intel® WiFi Link 5100 AGN = Wireless Network Connection (Connected)
Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration


#6 GrinningGoku

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Posted 11 May 2013 - 11:41 AM

Ran minitoolbox again and it still had to skip over List IP Configuration for it do something other than freeze. 

Here is the log from the scan:

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Sharano A. Walkine (administrator) on 11-05-2013 at 12:14:20
Running from "C:\Users\Sharano A. Walkine\Downloads"
Windows 7 Home Premium  (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
Hosts file not detected in the default directory
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/10/2013 09:08:48 PM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8007000e)
 
Error: (05/08/2013 10:40:35 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/06/2013 11:45:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: winsat.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc1cf
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdaae
Exception code: 0x00000879
Fault offset: 0x00009617
Faulting process id: 0x908
Faulting application start time: 0xwinsat.exe0
Faulting application path: winsat.exe1
Faulting module path: winsat.exe2
Report Id: winsat.exe3
 
Error: (05/07/2013 02:32:22 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -546.
 
Error: (05/07/2013 02:32:22 AM) (Source: ESENT) (User: )
Description: Catalog Database (1044) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.
 
Error: (05/07/2013 02:32:22 AM) (Source: ESENT) (User: )
Description: Catalog Database (1044) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.
 
 
System errors:
=============
Error: (05/11/2013 11:00:29 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (05/11/2013 11:00:20 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (05/11/2013 10:52:19 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (05/11/2013 10:52:18 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (05/11/2013 10:52:14 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (05/11/2013 10:52:11 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (05/11/2013 10:51:22 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (05/11/2013 10:51:22 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
Error: (05/11/2013 10:51:16 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (05/11/2013 10:43:01 AM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.
 
 
Microsoft Office Sessions:
=========================
Error: (05/10/2013 09:08:48 PM) (Source: Desktop Window Manager)(User: )
Description: 0x8007000e
 
Error: (05/08/2013 10:40:35 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL
 
Error: (05/06/2013 11:45:45 PM) (Source: Application Error)(User: )
Description: winsat.exe6.1.7600.163854a5bc1cfKERNELBASE.dll6.1.7600.163854a5bdaae000008790000961790801ce4aedf91feb84C:\Windows\system32\winsat.exeC:\Windows\system32\KERNELBASE.dll98ec2b3f-b6c8-11e2-a791-00238b879f82
 
Error: (05/07/2013 02:32:22 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -546
 
Error: (05/07/2013 02:32:22 AM) (Source: ESENT)(User: )
Description: Catalog Database1044Catalog Database: C:\Windows\system32\CatRoot2\edb.log-546
 
Error: (05/07/2013 02:32:22 AM) (Source: ESENT)(User: )
Description: Catalog Database1044Catalog Database: C:\Windows\system32\CatRoot2\edb.log-546
 
 
=========================== Installed Programs ============================
 
Adobe Reader XI (11.0.02) (Version: 11.0.02)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3336)
AVG 2013 (Version: 2013.0.3336)
BitTorrent (Version: 7.8.0.29626)
CDisplay 1.8
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.145)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
VLC media player 2.0.6 (Version: 2.0.6)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 34%
Total physical RAM: 2908.92 MB
Available physical RAM: 1909.61 MB
Total Pagefile: 5816.12 MB
Available Pagefile: 4532.05 MB
Total Virtual: 2047.88 MB
Available Virtual: 1935.25 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:698.54 GB) (Free:634.56 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\BBKANGLIVES
 
Administrator            Guest                    Sharano A. Walkine       
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
11-05-2013 13:27:57 Windows Modules Installer
11-05-2013 13:37:10 Windows Modules Installer
 
**** End of log ****


#7 GrinningGoku

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Posted 11 May 2013 - 01:12 PM

I ran minitoolbox in safe mode. Here are the results: 

MiniToolBox by Farbar Version:21-04-2013
Ran by Sharano A. Walkine (administrator) on 11-05-2013 at 13:26:21
Running from "C:\Users\Sharano A. Walkine\Downloads"
Windows 7 Home Premium (X86)
Boot Mode: Minimal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.


========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
Hosts file not detected in the default directory
========================= IP Configuration: ================================



# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : BBKangLives
Primary Dns Suffix . . . . . . . : 
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.
Unable to contact IP driver. General failure. 
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/10/2013 09:08:48 PM) (Source: Desktop Window Manager) (User: )
Description: The Desktop Window Manager has encountered a fatal error (0x8007000e)

Error: (05/08/2013 10:40:35 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e 18e3b",type="win32",version="9.0.21022.08"1".
Dependent Assembly Microsoft.VC90.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e1 8e3b",type="win32",version="9.0.21022.08" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/06/2013 11:45:45 PM) (Source: Application Error) (User: )
Description: Faulting application name: winsat.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc1cf
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdaae
Exception code: 0x00000879
Fault offset: 0x00009617
Faulting process id: 0x908
Faulting application start time: 0xwinsat.exe0
Faulting application path: winsat.exe1
Faulting module path: winsat.exe2
Report Id: winsat.exe3

Error: (05/07/2013 02:32:22 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -546.

Error: (05/07/2013 02:32:22 AM) (Source: ESENT) (User: )
Description: Catalog Database (1044) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.

Error: (05/07/2013 02:32:22 AM) (Source: ESENT) (User: )
Description: Catalog Database (1044) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.


System errors:
=============
Error: (05/11/2013 01:25:36 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:34 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:34 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:34 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:34 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:34 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:34 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:33 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:33 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068

Error: (05/11/2013 01:25:33 PM) (Source: DCOM) (User: )
Description: 1068netprofm{A47979D2-C419-11D9-A5B4-001185AD2B89}


Microsoft Office Sessions:
=========================
Error: (05/10/2013 09:08:48 PM) (Source: Desktop Window Manager)(User: )
Description: 0x8007000e

Error: (05/08/2013 10:40:35 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.ATL,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e1 8e3b",type="win32",version="9.0.21022.08"C:\PROGRA~1\MICROS~3\Office14\GROO VEEX.DLL

Error: (05/06/2013 11:45:45 PM) (Source: Application Error)(User: )
Description: winsat.exe6.1.7600.163854a5bc1cfKERNELBASE.dll6.1.7600.163854a5bdaae0000087 90000961790801ce4aedf91feb84C:\Windows\system32\winsat.exeC:\Windows\system 32\KERNELBASE.dll98ec2b3f-b6c8-11e2-a791-00238b879f82

Error: (05/07/2013 02:32:22 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -546

Error: (05/07/2013 02:32:22 AM) (Source: ESENT)(User: )
Description: Catalog Database1044Catalog Database: C:\Windows\system32\CatRoot2\edb.log-546

Error: (05/07/2013 02:32:22 AM) (Source: ESENT)(User: )
Description: Catalog Database1044Catalog Database: C:\Windows\system32\CatRoot2\edb.log-546


=========================== Installed Programs ============================

Adobe Reader XI (11.0.02) (Version: 11.0.02)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3336)
AVG 2013 (Version: 2013.0.3336)
BitTorrent (Version: 7.8.0.29626)
CDisplay 1.8
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.145)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
VLC media player 2.0.6 (Version: 2.0.6)

========================= Devices: ================================

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 21%
Total physical RAM: 2908.92 MB
Available physical RAM: 2270.16 MB
Total Pagefile: 5816.12 MB
Available Pagefile: 5198.46 MB
Total Virtual: 2047.88 MB
Available Virtual: 1936.82 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:698.54 GB) (Free:634.59 GB) NTFS

========================= Users: ========================================

User accounts for \\

Administrator Guest Sharano A. Walkine 

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

11-05-2013 13:27:57 Windows Modules Installer
11-05-2013 13:37:10 Windows Modules Installer

**** End of log ****



#8 jhayz

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Posted 11 May 2013 - 09:28 PM

Right-click My Computer and choose Properties - under view basic information - Windows Edition, do you see Service Pack 1?

 

Download then run Farbar Service Scanner and checkmark all boxes.
Click Scan and then a Notepad text will open. Copy-Paste the report on your next reply.

 

Edit : Is this your laptop model? http://www.cnet.com/laptops/gateway-md7818u/4507-3121_7-33496190.html


Edited by jhayz, 11 May 2013 - 09:29 PM.

Tekken
 


#9 GrinningGoku

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Posted 11 May 2013 - 10:17 PM

Right-click My Computer and choose Properties - under view basic information - Windows Edition, do you see Service Pack 1?

 

Download then run Farbar Service Scanner and checkmark all boxes.
Click Scan and then a Notepad text will open. Copy-Paste the report on your next reply.

 

Edit : Is this your laptop model? http://www.cnet.com/laptops/gateway-md7818u/4507-3121_7-33496190.html

 

 

No, I don't see SP1. and Yes, that is my laptop model.

 

Here is the result of the scan:

 

 

Farbar Service Scanner Version: 14-04-2013
Ran by Sharano A. Walkine (administrator) on 11-05-2013 at 23:19:18
Running from "C:\Users\Sharano A. Walkine\Downloads"
Windows 7 Home Premium  (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-05-07 03:27] - [2013-01-04 00:55] - 1287528 ____A (Microsoft Corporation) BBCEAEFF1FD72A026F827CBB2F4AA8AD
 
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll
[2013-05-07 03:25] - [2010-12-21 01:38] - 0073728 ____A (Microsoft Corporation) A661A76333057B383A06E65F0073222F
 
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2013-05-07 03:28] - [2012-06-02 00:45] - 0139264 ____A (Microsoft Corporation) F2FDE6C8DBAAD44CC58D1E07E4AF4EED
 
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
 
 
**** End of log ****

 

Thanks for your help.


Edited by GrinningGoku, 11 May 2013 - 10:20 PM.


#10 jhayz

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Posted 11 May 2013 - 10:34 PM

Install Service Pack 1 by reading here http://windows.microsoft.com/en-gb/windows7/install-windows-7-service-pack-1 on certain options on how to download and install SP1. Do you have an available USB wifi adapter to test the wireless connection? Try also updating your Intel Wifi card from the Asus support site and see if there is any improvements.


Edited by jhayz, 11 May 2013 - 10:58 PM.

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#11 GrinningGoku

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Posted 12 May 2013 - 12:24 AM

Downloaded and installed SP1 and WiFi card says it's up to date. I'll keep you posted. Thanks.


Edited by GrinningGoku, 12 May 2013 - 12:24 AM.


#12 jhayz

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Posted 12 May 2013 - 12:51 AM

When you say 'up to date', do you mean using device manager and use the 'update driver software' option by right-clicking the wifi card? Please clarify...


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#13 GrinningGoku

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Posted 27 May 2013 - 09:27 PM

When you say 'up to date', do you mean using device manager and use the 'update driver software' option by right-clicking the wifi card? Please clarify...

Yes. That's what I mean. Also, this problem had stopped for a couple of weeks and it seemed to start up again this past Saturday. One thing I've noticed since all of this started is the fact that the browsers usually stop loading when I'm watching a youtube video. This has occurred between anywhere from an hour to three. Most of the times this problem happened while I was streaming a video on youtube. What do you guys think might be the culprit? I thought it might have been the AVG network filter, but I disabled it Saturday and the problem happened twice since then (including a few minutes ago). 


Edited by GrinningGoku, 27 May 2013 - 09:29 PM.


#14 jhayz

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Posted 29 May 2013 - 12:39 AM

There are ideal bandwith speed plan when we subscribed to our ISP so that when multiple users share that connection, there won't be much lags or create a bottleneck. What is your bandwith speed? Wireless could also play another issue due to interferences and which you could try changing channels on your router ideally to check on the differences. Removing your AVG completely http://www.avg.com/us-en/utilities would also help if its a direct browser issue. Try replacing your antivirus with any of the free links below.

http://windows.microsoft.com/en-PH/windows/security-essentials-download

http://www.avast.com/index

http://www.avira.com/en/avira-free-antivirus

http://www.bitdefender.com/solutions/free.html

 

Worth a look http://www.howtogeek.com/howto/21132/change-your-wi-fi-router-channel-to-optimize-your-wireless-signal/


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#15 GrinningGoku

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Posted 01 June 2013 - 11:41 AM

Take a look at my ipconfig/all log before and after my browsers stop loading:

 BEFORE:

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Sharano A. Walkine>ipconfig/all
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : BBKangLives
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : coralwave.net
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-21-6B-21-97-25
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : coralwave.net
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-21-6B-21-97-24
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c06c:db9f:47f:7e80%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, June 01, 2013 12:33:43 PM
   Lease Expires . . . . . . . . . . : Sunday, June 02, 2013 12:33:43 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 218112363
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-1A-58-9D-00-23-8B-87-9F-82
 
   DNS Servers . . . . . . . . . . . : 24.244.175.2
                                       65.75.69.58
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : coralwave.net
   Description . . . . . . . . . . . : Marvell Yukon 88E8057 PCI-E Gigabit Ether
net Controller
   Physical Address. . . . . . . . . : 00-23-8B-87-9F-82
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.coralwave.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : coralwave.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2425:129a:3f57:fe97(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::2425:129a:3f57:fe97%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.{E1B64310-FEFD-482F-A154-37347E5EF4FD}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
C:\Users\Sharano A. Walkine>
 
 
 
AFTER: 
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Sharano A. Walkine>ipconfig/all
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : BBKangLives
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : coralwave.net
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-21-6B-21-97-25
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : coralwave.net
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-21-6B-21-97-24
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c06c:db9f:47f:7e80%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, May 31, 2013 7:21:00 PM
   Lease Expires . . . . . . . . . . : Sunday, June 02, 2013 11:19:39 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 218112363
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-1A-58-9D-00-23-8B-87-9F-82
 
   DNS Servers . . . . . . . . . . . : 24.244.175.2
                                       65.75.69.58
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : coralwave.net
   Description . . . . . . . . . . . : Marvell Yukon 88E8057 PCI-E Gigabit Ether
net Controller
   Physical Address. . . . . . . . . : 00-23-8B-87-9F-82
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.coralwave.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : coralwave.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:181c:103e:3f57:fe97(Pref
erred)
   Link-local IPv6 Address . . . . . : fe80::181c:103e:3f57:fe97%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
C:\Users\Sharano A. Walkine>





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