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Native windows and other apps not working - Help please


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6 replies to this topic

#1 Needle101

Needle101

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  • Local time:09:37 AM

Posted 10 May 2013 - 04:58 AM

Hi,

 

Recently the following has occurred.

 

  • Outlook 2003 would hang when viewing/opening emails.  Would occur in safe mode also. (tried new profile, removing add-ons with no luck)
  • When looking for another mail app Dreammail did the same (but Eudora works)
  • Internet Explorer comes up blank and hangs
  • trying to run perfmon /report and it hangs
  • Some desktop icons are blank (tried rebuilding icon cache to no avail)

So looking for some help.

 

As a start I have run minitoolbox with the folliowing selected

 

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

And got the report below.  Don't know if it helps but had to try something but honestly I need smarter people than me to interpret.

 

Thanks in advance

Neil

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Caterpillar (administrator) on 10-05-2013 at 19:05:01
Running from "C:\Users\Caterpillar\Downloads"
Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/10/2013 07:02:43 PM) (Source: Application Hang) (User: )
Description: The program perfmon.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1550

Start Time: 01ce4d5ce6553170

Termination Time: 4

Application Path: C:\Windows\system32\perfmon.exe

Report Id: 5d423e85-b950-11e2-bd53-0024e80a717c

Error: (05/10/2013 06:53:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/10/2013 06:48:12 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: fdc

Start Time: 01ce4cebf0ceb7b0

Termination Time: 87

Application Path: C:\Windows\Explorer.EXE

Report Id: 51615563-b94e-11e2-a947-0024e80a717c

Error: (05/10/2013 06:23:58 PM) (Source: Application Hang) (User: )
Description: The program DM2005.exe version 4.6.9.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2c94

Start Time: 01ce4d577f04093f

Termination Time: 13

Application Path: C:\Program Files\DreamMail4\DM2005.exe

Report Id: f3fe18a6-b94a-11e2-a947-0024e80a717c

Error: (05/10/2013 06:22:13 PM) (Source: Application Hang) (User: )
Description: The program DSUpdate.exe version 3.5.5.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 824

Start Time: 01ce4cee1446be12

Termination Time: 3

Application Path: C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe

Report Id: b57aadb2-b94a-11e2-a947-0024e80a717c

Error: (05/10/2013 06:20:28 PM) (Source: Application Hang) (User: )
Description: The program DM2005.exe version 4.6.9.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2f48

Start Time: 01ce4d568d53e7eb

Termination Time: 14

Application Path: C:\Program Files\DreamMail4\DM2005.exe

Report Id: 7588e050-b94a-11e2-a947-0024e80a717c

Error: (05/10/2013 04:30:11 PM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 11.0.8326.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 27d0

Start Time: 01ce4d47c7efe2b5

Termination Time: 16

Application Path: C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

Report Id: 0ef7f373-b93b-11e2-a947-0024e80a717c

Error: (05/10/2013 06:42:05 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/10/2013 06:41:02 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="AMD64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="AMD64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/10/2013 06:41:01 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="AMD64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="AMD64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (05/10/2013 06:54:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (05/10/2013 06:50:57 PM) (Source: DCOM) (User: )
Description: {FFF2D28F-E4EE-44D9-8104-8E71556757F6}

Error: (05/10/2013 06:50:43 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/10/2013 05:33:00 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (05/09/2013 10:24:14 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/09/2013 05:22:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (05/09/2013 05:21:06 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147014847

Error: (05/08/2013 10:24:21 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (05/08/2013 09:47:36 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (05/08/2013 09:43:49 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.


Microsoft Office Sessions:
=========================
Error: (05/10/2013 07:02:43 PM) (Source: Application Hang)(User: )
Description: perfmon.exe6.1.7601.17514155001ce4d5ce65531704C:\Windows\system32\perfmon.exe5d423e85-b950-11e2-bd53-0024e80a717c

Error: (05/10/2013 06:53:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/10/2013 06:48:12 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.17567fdc01ce4cebf0ceb7b087C:\Windows\Explorer.EXE51615563-b94e-11e2-a947-0024e80a717c

Error: (05/10/2013 06:23:58 PM) (Source: Application Hang)(User: )
Description: DM2005.exe4.6.9.02c9401ce4d577f04093f13C:\Program Files\DreamMail4\DM2005.exef3fe18a6-b94a-11e2-a947-0024e80a717c

Error: (05/10/2013 06:22:13 PM) (Source: Application Hang)(User: )
Description: DSUpdate.exe3.5.5.082401ce4cee1446be123C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exeb57aadb2-b94a-11e2-a947-0024e80a717c

Error: (05/10/2013 06:20:28 PM) (Source: Application Hang)(User: )
Description: DM2005.exe4.6.9.02f4801ce4d568d53e7eb14C:\Program Files\DreamMail4\DM2005.exe7588e050-b94a-11e2-a947-0024e80a717c

Error: (05/10/2013 04:30:11 PM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE11.0.8326.027d001ce4d47c7efe2b516C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE0ef7f373-b93b-11e2-a947-0024e80a717c

Error: (05/10/2013 06:42:05 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{AF7EBCA4-9FAF-4DC8-8D09-67854BB84D34}\recordingmanager.exe

Error: (05/10/2013 06:41:02 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="AMD64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\dell datasafe local backup\factorysetup\VSSX64.exe

Error: (05/10/2013 06:41:01 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="*",processorArchitecture="AMD64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\dell datasafe local backup\factorysetup\SftVss64.exe


CodeIntegrity Errors:
===================================
  Date: 2012-09-10 07:17:52.189
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 07:17:52.080
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 07:17:51.939
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 07:17:51.830
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 07:17:51.721
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 07:17:51.549
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 05:59:44.871
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 05:59:44.772
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 05:59:44.655
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2012-09-10 05:59:44.556
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

7-Zip 9.20
Acoustica MP3 Audio Mixer
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Add or Remove Adobe Creative Suite 3 Design Standard (Version: 1.0)
Adobe Acrobat 8 Professional (Version: 8.3.1)
Adobe Acrobat 8.3.1 - CPSID_83708
Adobe Acrobat 8.3.1 Professional (Version: 8.3.1)
Adobe AIR (Version: 3.7.0.1530)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe BridgeTalk Plugin CS3 (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0.1)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0.2)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.169)
Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Illustrator CS3 (Version: 13.0)
Adobe InDesign CS3 (Version: 5.0)
Adobe InDesign CS3 Icon Handler (Version: 5.0)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe MotionPicture Color Files (Version: 1.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Setup (Version: 1.0)
Adobe Shockwave Player 11.5 (Version: 11.5.1.601)
Adobe SING CS3 (Version: 0.1)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe Version Cue CS3 Server {ko_KR}  (Version: 3.0.0.0 {ko_KR} )
Adobe WAS CS3 (Version: 1.0)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
AHV content for Acrobat and Flash (Version: 1)
Airfoil (Version: 3.4.1)
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
Audacity 2.0.2 (Version: 2.0.2)
Audible Download Manager (Version: 6.6.0.15)
Avira Free Antivirus (Version: 12.1.9.1236)
Blood Bowl: Legendary Edition
Bonjour (Version: 3.0.0.10)
BookSmart® 3.4.3 3.4.3
BrickStore (Version: 1.1.16)
Canon Inkjet Printer Driver Add-On Module
Canon MOV Decoder (Version: 1.3.2.15)
Canon MOV Encoder (Version: 1.1.0.18)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.2.0.34)
Canon MP780
Canon RAW Codec (Version: 1.5.0.47)
Canon ScanGear Starter
Canon Utilities CameraWindow (Version: 7.2.0.2)
Canon Utilities CameraWindow DC (Version: 7.4.0.9)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.5.0.3)
Canon Utilities MyCamera (Version: 7.2.0.4)
Canon Utilities MyCamera DC (Version: 7.2.0.5)
Canon Utilities RemoteCapture DC (Version: 3.1.0.5)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.2.2.11)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0213.2138.38808)
Catalyst Control Center Graphics Full Existing (Version: 2009.0213.2138.38808)
Catalyst Control Center Graphics Full New (Version: 2009.0213.2138.38808)
Catalyst Control Center Graphics Light (Version: 2009.0213.2138.38808)
Catalyst Control Center Graphics Previews Common (Version: 2009.0213.2138.38808)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0213.2138.38808)
Catalyst Control Center InstallProxy (Version: 2009.0213.2138.38808)
Catalyst Control Center Localization All (Version: 2009.0213.2138.38808)
CCC Help Chinese Standard (Version: 2009.0213.2137.38808)
CCC Help Chinese Traditional (Version: 2009.0213.2137.38808)
CCC Help English (Version: 2009.0213.2137.38808)
CCC Help French (Version: 2009.0213.2137.38808)
CCC Help German (Version: 2009.0213.2137.38808)
CCC Help Hungarian (Version: 2009.0213.2137.38808)
CCC Help Italian (Version: 2009.0213.2137.38808)
CCC Help Japanese (Version: 2009.0213.2137.38808)
CCC Help Korean (Version: 2009.0213.2137.38808)
CCC Help Portuguese (Version: 2009.0213.2137.38808)
CCC Help Spanish (Version: 2009.0213.2137.38808)
CCC Help Turkish (Version: 2009.0213.2137.38808)
ccc-core-static (Version: 2009.0213.2138.38808)
ccc-utility (Version: 2009.0213.2138.38808)
CDex extraction audio
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Core FTP LE (Version: 2.1.1771)
Core FTP LE 2.1
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 1.1.0027)
Dell Dock (Version: 1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell-eBay (Version: 1.00.0000)
DHTML Editing Component (Version: 6.02.0001)
DiskAid 4.62 (Version: 4.62)
DVDFab 8.0.9.2 (12/05/2011) Qt
DVDFab Passkey 8.0.0.2 (17/11/2010)
Easy Thumbnails (Remove only) (Version: 3.0)
Emulator Starter (Version: 1.0.0.53)
ESET Online Scanner v3
Eudora OSE (1.0) (Version: 1.0 (en-US))
FileOpen Plug-in for Adobe Acrobat® and Acrobat Reader® (Version: 1.0.872)
Foxtel Download Manager 4.1.500.11 (Version: 4.1.50011)
FOXTEL Download Player (Version: 1.0.10.3)
Google Chrome (Version: 26.0.1410.64)
Google Gmail Notifier
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.135)
GoToAssist 8.0.0.514
GoToMeeting 5.3.0.977 (Version: 5.3.0.977)
honestechTVR3.0 (Version: 3.0)
HTML-Kit (Version: 1.0)
iCloud (Version: 2.0.2.187)
iTunes (Version: 10.7.0.21)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Jump Desktop (Version: 3.2.5)
Junk Mail filter update (Version: 16.4.3505.0912)
KeePass Password Safe 2.20
LAME v3.99.3 (for Windows)
LEGO MINDSTORMS NXT - English Language Pack (Version: 2.0.100.0)
LEGO MINDSTORMS NXT Driver (Version: 1.17.770)
LEGO MINDSTORMS NXT Migration Package (Version: 1.2.8.0)
LEGO MINDSTORMS NXT Software v2.0 (Version: 2.0.114.0)
Logitech Harmony Remote Software (Version: 0.6.0201)
Macrium Reflect Free Edition (Version: 5.0.4995)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Encarta Standard 2007 (Version: 2007)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 20.0.1 (x86 en-GB) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
Musicnotes Software Suite 1.5.5 (Version: 1.5.5)
MYOB BusinessBasics v1 (Version: 1)
Opera 12.15 (Version: 12.15.1748)
PC Connectivity Solution (Version: 10.24.0.0)
PDF Settings (Version: 1.0)
Photo Common (Version: 16.4.3505.0912)
Photo Gallery (Version: 16.4.3505.0912)
Photobook Designer (Version: Photobook Designer 3.2.1)
Picasa 3 (Version: 3.8)
Plants vs. Zombies
QuickTime (Version: 7.73.80.64)
RealDownloader (Version: 1.3.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
Realtek High Definition Audio Driver
RealUpgrade 1.1 (Version: 1.1.0)
Remote Control USB Driver (Version: 2.3.2.317)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.34.57.2)
Skins (Version: 2009.0213.2138.38808)
Spotify (Version: 0.9.0.133.gd18ed589)
Steam (Version: 1.0.0.0)
Switch Sound File Converter
TeamViewer 7 (Version: 7.0.14563)
TeamViewer 8 (Version: 8.0.18051)
TightVNC 2.0.2 (Version: 2.0.2)
Turbo Lister 2 (Version: 2.00.0000)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
VLC media player 2.0.5 (Version: 2.0.5)
WD Diagnostics (Version: 1.09.0002)
WhatToPlay (Version: 1.05)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Family Safety (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 6.500.3146.0)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinSCP 4.3.9 (Version: 4.3.9)
Yahoo! BrowserPlus 2.9.8
Yahoo! Detect
Zinio Reader 4 (Version: 4.2.3972)

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 3326.18 MB
Available physical RAM: 2166.33 MB
Total Pagefile: 6650.64 MB
Available Pagefile: 5115.61 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.01 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:581.11 GB) (Free:207.19 GB) NTFS
2 Drive e: (MINDSTORMS NXT) (CDROM) (Total:0.65 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\CATERPILLAR-PC

Administrator            Caterpillar              Guest                    
Max                      


**** End of log ****
 

 

 



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#2 HAv0k

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Posted 10 May 2013 - 05:06 AM

Are you up to date with all the win7 updates? And what [programs have you installed recently?



#3 Needle101

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Posted 10 May 2013 - 05:22 AM

When the problems started Patch my PC said yes.  But's now saying a definition update for windows defender. 

 

Details of programs below.  Problems started 7th May (7/05/2013)

 

Programs installed on or before that

Spotify (update version) 7th May

Airfoil (new) 30th April

Lego mindstorms (new) 18th April
 



#4 Needle101

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Posted 10 May 2013 - 05:30 AM

Now can't open pdf in Adobe XI-Strange



#5 Anshad Edavana

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Posted 10 May 2013 - 05:40 AM

Hi
 
As a first step try the following commands.
 
Open a command prompt as administrator.
 
Click Start, click All Programs, and then click Accessories.
Right-click Command prompt, and then click Run as administrator.
If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continu
Enter the following commands one after another.
 
1 ) SFC /SCANNOW
 
  This will start a system file check wich validates the integrity of core Windows files. If it found any errors a message will display at the end of the scan. Post what it says.
 
2 ) CHKDSK C: /R
 
 System will ask your permission to schedule a file system integrity check on next boot. Press "Y" and enter to confirm. Restart the system and check disk will begin. Allow it to finish and report if it finds any problems.


#6 Needle101

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Posted 10 May 2013 - 06:04 AM

Hi thanks

 

1) Windows Resource Protection did not find any integrity violations

 

running 2 now



#7 Needle101

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Posted 10 May 2013 - 02:38 PM

2) No integrity problems came up

 

Next steps if any?

 

Thanks






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