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Help Saving an Acer Aspire 8943g Laptop from Freezes, BSODs, etc


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#1 VintageRetro32

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Posted 09 May 2013 - 06:19 PM

Hi everyone,

I'm hoping to get some help saving an Acer 8943g laptop that is only a few years old. The background and symptoms of this laptop's issues are long and varied, I'll do my best to describe any relevant information.

The OS is Windows 7 x64.

Almost a year into owning and using the laptop, it started to crash randomly with BSODs. At that time I completely reinstalled windows only to find it continued to crash, so I sent it back to Acer barely under warranty. They returned it noting that the problems were due to the thermal paste drying up, they apparently fixed it and the computer worked again for some time.

Within another year or so, the laptop started crashing with BSODs in addition to freezing and just turning off abruptly. It started slowly/occasionally, and I began to try to troubleshoot it with different drivers, etc. Eventually it became so frequent that the laptop wouldn’t even turn on at all. It would either BSOD right away within a minute of loading windows, or it would just shut off before it even finished loading windows, or rarely it would freeze and there would be a block of color (blue or another) on a portion of the screen where it should be loading windows. I tried to reinstall windows from a bootable USB and the install would freeze or fail every time.

I took the laptop to a computer repair store, asking for a full diagnostic and asking them also to check/replace the thermal paste since that had been an issue prior. They ran tests and came back saying that the hard drive had some bad sectors, I purchased a new one. Then I got a call that the motherboard or main board was not working and would randomly fail the test and that I should just get a new laptop. They seemed to know very little about the thermal paste and I could tell they hadn’t checked or replaced it. Upon picking up the laptop and walking home in the cold of winter, I found that the laptop would boot and be stable in windows for 10 mins or so without crashing. Having been told that the motherboard is shot and my only option is to buy a new laptop (this one cost $1400), I felt that maybe the laptop being cold and booting up for the first time in a while may have been an indicator that overheating or the thermal paste may have been part of the issue. Without much knowledge about it or much money, I decided to place the laptop in the refrigerator for a few hours and then try to boot again. The laptop booted and ran for an hour before crashing. I had learned about and downloaded CoreTemp, and it showed the temperatures rising up until the crash.

With this limited information, I decided my best option was to learn how to dissemble the laptop to get to the thermal paste and replace it myself. Replacing the paste on this laptop is a pain, you have to disassemble the whole thing to get to the heatsink. After researching it, I successfully took apart the thermal paste, removed the old completely dry paste, and reapplied new paste (Arctic Silver 5). The laptop booted fine and worked all night (5 hours) before I turned it off. It seemed to me that the main issue had been overheating and the thermal paste needing reapplied.

I decided to give the laptop a new start anyway and installed the new hard drive and reinstalled windows from the bootable USB. I didn’t have the original discs so I used an ISO downloaded from Microsoft for the version of windows 7 I had (and 64bit). The laptop worked well for a week or two until I installed the Windows Updates for Windows 7 service pack 1 (the big 117 updates package). The laptop started crashing again, and I thought my best option at the time was to reinstall windows again and just not update windows. The plan worked ok, and the laptop worked without crashing for several more months. I was pretty happy at the time… having saved a $1400 laptop that everyone had told me was more or less junked.

Then the BSODs, freezes, and so on starting occurring again.

I purchased a copy from Acer of the original factory system discs and attempted to reinstall windows (a complete reinstall, wiping the hard disk and everything). The installation first went throughout without issue, but the laptop crashed upon the first boot up into the Windows set up. The installation wasn’t complete and it needed Windows to be reinstalled, so I tried again and the installation failed. After the laptop crashed during the third installation attempt, I decided to disassemble it again and remove/replace the thermal paste.

The installation went through fine after replacing the paste again, but windows continues to crash and freeze. I’ve updated Windows with all the available updates. I’ve updated the sound driver to realtek’s latest, and I’ve tried using an alternate video driver (the one that it was stable with for a few months in between having issues).

There are some symptoms that may indicate that it is either RAM or video card related. I’ve noticed recently that the laptop is only recognizing 4GB of ram when it has 8GB (4 x 2GB cards). The RAM was tested not too long ago and came back OK, so I am wondering if there is a slot or two that may be faulty. I’ve experimented with different RAM configurations… the laptop was only showing 2GB when there were two 2GB cards in slots 1 and 2. I’ve tried using 2 cards in other slots, with the current configuration being 2 2GB cards in slots 2 and 4. The laptop has not yet failed to recognize the RAM in this configuration, so it may be that slot 1 is faulty I don’t know.

The other issue is sometimes when the laptop crashes it displays animated, neon or multicolor static. I’m not sure if this is indicative of a video card issue or if it could be other hardware or software. The laptop has a dedicated video card in addition to an onboard video card. The dedicated one is an ATI mobility radeon HD 5850 2GB card (included stock with the laptop).

I also noticed when replacing the thermal paste recently that there is some light warping in the black plastic that is in a rectangular outline around the top copper heatsink plate that rests immediately on top of the chip. I’m not sure if I did this by applying too much thermal paste removal liquid or if it happened from heat or when the laptop was sent back in for repair, but I imagine the slight warping of this usually flat plastic could hamper the heatsink’s ability to cool the chip due to the extra space. When removing/replacing the thermal paste, I cover both the ATI graphics chip and the main chip. I use the credit card method to apply the paste flatly. The third small chip (the onboard video chip) has a rubber square between the heatsink and the chip so I do not apply thermal paste there. I have been considering buying the correct size copper shim and using this (with thermal paste on each side) in place of the rubber pad, but I’m not sure if that chip is even overheating. Coretemp shows the temperatures for the four processors to be okay (idling from 45-55, up to 65 or 70 with light load, 80 or so gaming). It doesn’t seem to show either video chip’s temperature.

 


I’m not sure what is wrong with this laptop, but my income depends on it working again (I work from home). I don’t need it to be perfect, but I need it to run stable again like it was only a few weeks ago in between all of these BSODs and crashes. Does anyone have any advice? I can definitely download any programs needed and upload WhoCrashed and other logs if needed.


PLEASE HELP!


Thanks so much!

 


Edited by VintageRetro32, 09 May 2013 - 06:35 PM.


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#2 hamluis

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Posted 10 May 2013 - 09:00 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

 List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis

 



#3 VintageRetro32

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Posted 10 May 2013 - 05:30 PM

Thanks for taking a look.

 

Here is the link to the speccy snapshot: 

http://speccy.piriform.com/results/IZ7LJyvT3epjQCyNBXmvmhw

 

 

And here are the results from minitoolbox:

 

 

MiniToolBox by Farbar Version:21-04-2013
Ran by ACER (administrator) on 10-05-2013 at 18:18:36
Running from "C:\downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/10/2013 05:37:40 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (05/10/2013 04:29:35 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (05/10/2013 06:24:27 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (05/10/2013 06:13:47 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/10/2013 06:13:47 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/10/2013 06:13:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/10/2013 06:13:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/10/2013 06:11:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (05/10/2013 04:58:06 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (05/10/2013 03:20:49 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.


System errors:
=============
Error: (05/10/2013 05:31:28 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffff8a08026c010, 0x0000000000000000, 0xfffff8800145127e, 0x0000000000000005)C:\Windows\Minidump\051013-23914-01.dmp051013-23914-01

Error: (05/10/2013 05:31:27 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:30:10 PM on ?5/?10/?2013 was unexpected.

Error: (05/10/2013 06:18:26 AM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffff880821db960, 0x0000000000000000, 0xfffff80001c9fc38, 0x0000000000000005)C:\Windows\Minidump\051013-22713-01.dmp051013-22713-01

Error: (05/10/2013 06:18:25 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:16:52 AM on ?5/?10/?2013 was unexpected.

Error: (05/10/2013 04:41:51 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:38:55 AM on ?5/?10/?2013 was unexpected.

Error: (05/10/2013 03:12:27 AM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffffa808790cb28, 0x0000000000000000, 0xfffff80001c90364, 0x0000000000000005)C:\Windows\Minidump\051013-56706-01.dmp051013-56706-01

Error: (05/10/2013 03:12:27 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:10:52 AM on ?5/?10/?2013 was unexpected.

Error: (05/10/2013 02:34:59 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:34:02 AM on ?5/?10/?2013 was unexpected.

Error: (05/10/2013 02:29:09 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:27:52 AM on ?5/?10/?2013 was unexpected.

Error: (05/10/2013 02:24:52 AM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xfffffa808b289988, 0x0000000000000000, 0xfffff80001f7d9ee, 0x0000000000000005)C:\Windows\Minidump\051013-20264-01.dmp051013-20264-01


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2013-05-10 16:24:18.338
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-10 03:22:35.197
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-10 03:21:48.646
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-10 03:03:46.051
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-09 02:30:38.149
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-09 02:30:07.841
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-09 02:24:27.298
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-09 02:23:48.820
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-09 01:58:49.771
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-05-09 01:44:56.017
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Ableton Live 9 Suite (Version: 9.0.0.0)
Acer Arcade Deluxe (Version: 4.1.7501)
Acer Arcade Movie (Version: 9.0.6302)
Acer Assist
Acer Backup Manager (Version: 2.0.1.60)
Acer Bio Protection (Version: 6.5.76)
Acer Crystal Eye Webcam (Version: 5.2.12.1)
Acer ePower Management (Version: 5.00.3002)
Acer eRecovery Management (Version: 4.05.3007)
Acer Game Console
Acer Games (Version: 1.0.0.80)
Acer Registration (Version: 1.02.3006)
Acer ScreenSaver (Version: 1.1.0309.2010)
Acer Updater (Version: 1.01.3017)
Acer VCM (Version: 4.05.3002)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.3.9120)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Flash Player 10 ActiveX (Version: 10.0.42.34)
Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader 9.1 MUI (Version: 9.1.0)
AMD APP SDK Runtime (Version: 2.5.793.1)
AMD Catalyst Install Manager (Version: 3.0.851.0)
AMD Media Foundation Decoders (Version: 1.0.61025.2207)
Application Verifier (x64) (Version: 4.1.1078)
ASIO4ALL (Version: 2.11 Beta1)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.24)
Backup Manager Advance (Version: 2.0.1.60)
Bejeweled 2 Deluxe (Version: 2.2.0.82)
BETSI - Bulk Editing Tool - Simple and Intuitive
BitComet 1.36 64-bit (Version: 1.36)
Blackhawk Striker 2 (Version: 2.2.0.82)
Bob the Builder Can-Do-Zoo (Version: 2.2.0.82)
Build-a-lot 2 (Version: 2.2.0.82)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.1025.2231.38573)
Catalyst Control Center Graphics Previews Common (Version: 2011.1025.2231.38573)
Catalyst Control Center InstallProxy (Version: 2010.0122.858.16002)
Catalyst Control Center InstallProxy (Version: 2011.1025.2231.38573)
Catalyst Control Center Localization All (Version: 2011.1025.2231.38573)
CCC Help English (Version: 2011.1025.2230.38573)
ccc-utility64 (Version: 2011.1025.2231.38573)
Choice Guard (Version: 1.2.87.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Cool Edit Pro 2.0
Core Temp 1.0 RC5 (Version: 1.0)
D3DX10 (Version: 15.4.2368.0902)
Debugging Tools for Windows (x64) (Version: 6.12.2.633)
eBay Worldwide (Version: 2.1.0901)
Escape Rosecliff Island (Version: 2.2.0.82)
eSobi v2 (Version: 2.0.4.000274)
Faerie Solitaire (Version: 2.2.0.82)
FATE - The Traitor Soul (Version: 2.2.0.82)
Fingerprint Solution (Version: 6.1.76.0)
Google Chrome (Version: 26.0.1410.64)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.145)
Haali Media Splitter
Identity Card (Version: 1.00.3003)
Intel® Management Engine Components (Version: 6.0.0.1179)
Jewel Quest Solitaire 3 (Version: 2.2.0.82)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 4.0.5)
MediaShow Espresso (Version: 5.5.1403_23691)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mouse and Keyboard Center (Version: 2.1.177.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio 6.0 Enterprise Edition
Microsoft VM for Java
Microsoft Web Publishing Wizard 1.53
Microsoft Windows Debugging Symbols (Version: 7601)
Microsoft Windows Performance Toolkit (Version: 4.8.0)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.7600.0.30514)
Microsoft Windows SDK for Windows 7 Common Utilities (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Headers and Libraries (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Redistributable Components for Windows Debugging Tools (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Samples (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Utilities for Win32 Development (30514) (Version: 7.1.30514)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Monopoly (Version: 2.2.0.82)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
Mystery P.I. - Lost in Los Angeles (Version: 2.2.0.82)
MyWinLocker (Version: 3.1.103.0)
Norton Online Backup (Version: 1.2.0.36)
NTI Backup Now 5 (Version: 5.1.2.628)
NTI Backup Now Standard (Version: 5.1.2.628)
NTI Media Maker 8 (Version: 8.0.12.6630)
Nuvoton CIR Device Drivers (Version: 8.60.2002)
O2Micro 1394 OHCI Compliant Host Controller Driver (Version: 1.0.00)
O2Micro Flash Memory Card Windows Driver (Version: 2.0.37.D)
Opera 12.15 (Version: 12.15.1748)
PDF Settings CS5 (Version: 10.0)
Penguins! (Version: 2.2.0.82)
Perfect Resize 7 (Version: 7.0.6)
Plants vs. Zombies (Version: 2.2.0.82)
Polar Bowler (Version: 2.2.0.82)
Polar Golfer (Version: 2.2.0.82)
POP Peeper
Realtek High Definition Audio Driver (Version: 6.0.1.6072)
Scrabble Plus (Version: 2.2.0.82)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 15.0.10.0)
Team Fortress 2
The Price is Right (Version: 2.2.0.82)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Virtual Families (Version: 2.2.0.82)
Virtual Villagers - A New Home (Version: 2.2.0.82)
Welcome Center (Version: 1.00.3012)
WhoCrashed 4.01
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
Yahtzee (Version: 2.2.0.82)
Zuma Deluxe (Version: 2.2.0.82)

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 8124.5 MB
Available physical RAM: 5226.14 MB
Total Pagefile: 16247.18 MB
Available Pagefile: 13022.42 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.26 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:465.66 GB) (Free:389.98 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS
4 Drive f: (FreeAgent GoFlex Drive) (Fixed) (Total:931.51 GB) (Free:56.8 GB) NTFS

========================= Users: ========================================

User accounts for \\ACER-PC

ACER Administrator Guest


**** End of log ****

 

 

 

 

Thanks again.


Edited by hamluis, 11 May 2013 - 10:08 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


#4 Chris Charles007

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Posted 12 May 2013 - 06:06 AM

Hi Vintage,

 

From the logs you have posted, I could see that your Laptop recognises 8 GB of your RAM. So I hope that your RAM or RAM slot is not a issue.

 

Its really the CPU and M/B temperature that's killing your Rig.

 

I definitely suggest you to try Laptop Cooling pad. I hope it can provide sufficient enough cooling to your laptop.

 

Chris


Regards,
Chris
tokeepmypcup.com

#5 Anshad Edavana

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Posted 12 May 2013 - 08:07 AM

Hi

 

From the issue you described what i understand is your Laptop's on board display chip gone bad due to long term overheating.  This kind of problems are very common with laptops with integrated graphics.  



#6 VintageRetro32

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Posted 12 May 2013 - 03:15 PM

Thank you for your help.  I'm still not 100% convinced it's entirely hardware... shortly before posting the logs requested I uninstalled Intel Rapid Storage Technology (which came bundled with the laptop), and since doing that the crashing/freezing is down to once a day or so instead of every boot/10 mins.  I think removing the software may have uninstalled my chipset driver as well, because when I restarted the laptop I noticed it automatically installed a device (I didn't see which).  If it was purely due to the video chip or the processor being heat damaged, the software/driver change makes a world of difference for some reason.  It rarely freezes or shuts itself off abruptly now, almost every issue is a BSOD.  Still hoping maybe I can find a software solution to this picky hardware.  

 

Thanks again for your help.



#7 VintageRetro32

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Posted 12 May 2013 - 03:17 PM

Oh and I do currently have a laptop cooling pad with repositionable fans in the areas the laptop needs cooled most.  I haven't had the memory recognition problem or the video display color static issue since removing and uninstalling Intel Rapid Storage Technology, not sure why it was causing my laptop to run so unstable.






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