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Browser freezing sometimes


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#1 stu646

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Posted 09 May 2013 - 11:19 AM

Hi, 

 

Over the last month or so I have noticed my browser freezing every now and again. What will happen is when I open a new tab up or a new window sometimes, maybe 1/2 times a day the screen will freeze. I am not able to do anything, no typing or even move the mouse cursor. It will freeze for only 30 seconds and then work normal again for hours on end. 

 

It is not happening to just one browser but in both Google Chrome and IE8.

 

I have done my scans, Malwarebytes, Avira and Spybot but all 3 come back as clean. 

 

Also we have noticed this last week that when turning the computer on it will also freeze on startup, it will freeze on my Fujitsu start screen which is just before the windows boot screen. Unlike the browser freeze which last for 30 seconds and then goes back to normal, this will freeze for good and I have to turn the computer on and off again to get it to work. 

 



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#2 Broni

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Posted 09 May 2013 - 05:01 PM

Those two issues may be connected.

Does the computer freeze on every start?

Does the same thing happen if booted to safe mode?


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#3 stu646

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Posted 14 May 2013 - 09:49 AM

Hi, 

 

Nope, the computer may freeze on startup once every 3/4 days if that. Very rarely. The browser freeze will happen at least 1/2 times a day without fail.



#4 Broni

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Posted 14 May 2013 - 07:19 PM

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here

 

===================================

 

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

p4393897.gif

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

p4393911.gif

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


main_menu.jpg

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

testarea_cu.jpg

The following image is the test results area:

p4393925.gif

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.


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