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Infected Laptop and No Internet Connection


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#1 desic

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Posted 09 May 2013 - 02:59 AM

I noticed my laptop running slow at start up but once it was up it ran just fine. I had Norton but I never renewed the subscription and the day it expired I could no longer get on the internet. Before I was on a online casino playing the games when the screen just went black for maybe 2 seconds then came back but was frozen. I turned it off by holding the power button down until the light went off, for the next few days I couldn't even get my laptop to turn on. About a week later I tried again and it did come on very slowly only I couldn't connect to the internet and I know its not the connection at home because there are two other computers in my house that can get onto the internet. I took it to Office Depot and they ran a test on it, all they told me was that I did have a virus a malware one and for so much $ they can repair it for me. I'm between jobs at the moment and was hoping I could get instructions on how to remove it myself. Can I download a removal program onto one computer and use a usb flash drive to transfer the program to the infected computer? I'm not very computer savvy but any help or a point in the right direction would very much appreciated. Its a hp pavilion dv6 using windows 7 if that helps any.



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#2 boopme

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Posted 09 May 2013 - 07:56 PM

Hello,

For the connection try these...
Please click Start > Run {{for Vista..Press “Windows” and “R” keys simultaneously}} type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.
 
OR
 
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.
Reboot your system to complete the process.
 

WIN7.. Please Download this file,
Click Me
Right-click on winsockfix.bat and click on Run as Administrator.
 
 
Or download this onto a USB and run it
 
Download Windows Repair (all in one) from [url="
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
NOTE:Sometimes if ESET finds no infections it will not create a log.
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