Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Just ran combofix, can't connect to internet 2013


  • This topic is locked This topic is locked
3 replies to this topic

#1 pauletto

pauletto

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:02:16 PM

Posted 08 May 2013 - 12:41 PM

Hi,

 

I have an old Windows XP machine, and over the past few months Firefox has developed a browser re-direct problem.  I have not used MS Internet Explorer in years because it basically stopped working years ago.  I suppose that might have been my first sign of trouble, but I never addressed it.

 

So, given the above, a friend suggested I download and run Combofix.  Did a scan on 4/28 and now I have connectivity problems. 

Anyway, I realize I did not properly disable McAfee during my first scan.  The recovery console was installed. 

The end result was no more internet connection.  (I use a Netgear wireless router that I bought about a year or two ago).  The netgear hardware is looking for a connection, but the software cannot start.  "Network Connections" is empty.

So over the past few days I tried googling certain forums on this issue.  In particular, I tried this solution:  http://annoyances-resolved.blogspot.com/2010/07/internet-connection-down-after-combofix.html?m=1

No luck with that, so I tried something by the same title above in these forums...  I successfully disabled McAfee, and ran combofix this morning, 5/2.

I can no longer connect with a flashdrive, and the CD burner won't work, and this is all new...  So it's not just the internet now, and I am at a loss as to how I can move forward. I am able to print, though.  So all usb devices have not been knocked out.  I can also access the external hard drive on my machine.

Somehow, I was able to print the reports, and I scanned them, but am unable to attach them here...  Any suggestions on this?

Can somebody help me or alternatively suggest someone with combofix expertise in New York City who can help me?

Thanks,
Paul

 



BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,140 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:16 PM

Posted 08 May 2013 - 12:50 PM

As I said in the PM you sent me when asking about this.

Since you already ran Combofix due to malware infection, its log should be thoroughly reviewed by trained experts before proceeding further. Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6. When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. After doing this, please reply back in this thread with a link to the new topic so we can closed this one.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.


Note: If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested logs in your new topic.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 pauletto

pauletto
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York City
  • Local time:02:16 PM

Posted 08 May 2013 - 01:45 PM

I posted to the correct forum and hopefully posted the log report correctly.

 

the above post should be deleted.  the correct one is here:

 

http://www.bleepingcomputer.com/forums/t/493916/just-ran-combofix-cant-connect-to-internet-2013/

 

thanks!



#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,140 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:02:16 PM

Posted 08 May 2013 - 02:03 PM

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users