Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows will not shut down


  • Please log in to reply
6 replies to this topic

#1 Jimrost

Jimrost

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 07 May 2013 - 09:01 PM

Windows will not shut down.  Logs out and then hangs on Windows is shutting down.

Gateway Laptop.

Windows 7 Home Premium

 

Also doesn't seem to want to run Windows Update or Disk Defragmentor.

 

Have Norton and Malwarebytes installed.  Both come up clean when run.


Edited by hamluis, 10 May 2013 - 09:21 AM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,411 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:00 PM

Posted 08 May 2013 - 09:58 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

 List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.

 

Louis



#3 Jimrost

Jimrost
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 09 May 2013 - 06:38 PM

Ok, let me take this one at a time.

 

Mini Toolbox would not complete with all three checked.  I was able to get the error log to run all the way through.

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Jim (administrator) on 09-05-2013 at 19:31:43
Running from "C:\Users\Jim\Downloads\milan files"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/09/2013 07:31:34 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.8.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 148c

Start Time: 01ce4d0d20d72e7e

Termination Time: 5

Application Path: C:\Users\Jim\Downloads\milan files\MiniToolBox.exe

Report Id: 91e4649e-b900-11e2-ab6f-0026225de8a0

Error: (05/09/2013 07:29:57 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.8.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: a48

Start Time: 01ce4d0c7a06b673

Termination Time: 8

Application Path: C:\Users\Jim\Downloads\milan files\MiniToolBox.exe

Report Id: 586365b1-b900-11e2-ab6f-0026225de8a0

Error: (05/09/2013 07:14:10 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.8.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 14fc

Start Time: 01ce4d0a0fbaf87d

Termination Time: 3

Application Path: C:\Users\Jim\Downloads\milan files\MiniToolBox.exe

Report Id: 23c28a07-b8fe-11e2-ab6f-0026225de8a0

Error: (05/08/2013 10:07:12 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/08/2013 07:15:38 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname Susan-PC.local already in use; will try Susan-PC-2.local instead

Error: (05/08/2013 07:15:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will rename    4 Susan-PC.local. Addr 192.168.1.6

Error: (05/08/2013 07:15:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.2:5353    4 Susan-PC.local. Addr 192.168.1.2

Error: (05/07/2013 10:07:38 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname Susan-PC.local already in use; will try Susan-PC-2.local instead

Error: (05/07/2013 10:07:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will rename    4 Susan-PC.local. Addr 192.168.1.6

Error: (05/07/2013 10:07:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.2:5353    4 Susan-PC.local. Addr 192.168.1.2


System errors:
=============
Error: (05/09/2013 06:42:02 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

Error: (05/08/2013 09:38:52 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :0" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/08/2013 09:38:49 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :0" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/08/2013 07:16:17 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :20" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/08/2013 07:16:17 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{00BC4D36-12D6-4016-8BC0-DB5C01069066} because another computer on the network has the same name.  The server could not start.

Error: (05/08/2013 07:16:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

Error: (05/08/2013 07:15:37 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :0" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/07/2013 10:13:37 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (05/07/2013 10:08:11 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :20" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/07/2013 10:08:11 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{00BC4D36-12D6-4016-8BC0-DB5C01069066} because another computer on the network has the same name.  The server could not start.


Microsoft Office Sessions:
=========================

**** End of log ****

 

 

I could not get it to run the other two checked at all.

It would start on the installed programs, but then hang up.

 

It did not look like it would even start on the users.

 

I also could not get Speccy to complete all the way.  It would get everything except the opticle drive.  It would hang on that and not fiinish.



#4 Jimrost

Jimrost
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 09 May 2013 - 07:04 PM

I did get specAttached File  speccy.txt   224.64KB   1 downloadscy to run, but could not paste the link.  here is the txt file though.



#5 Jimrost

Jimrost
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 09 May 2013 - 07:07 PM

Sorry, minitoolbox finally ran all the way through as well.

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Jim (administrator) on 09-05-2013 at 20:05:22
Running from "C:\Users\Jim\Downloads\milan files"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/09/2013 07:35:56 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.8.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ea4

Start Time: 01ce4d0dc6670b88

Termination Time: 9

Application Path: C:\Users\Jim\Downloads\milan files\MiniToolBox.exe

Report Id: 2cff8f26-b901-11e2-ab6f-0026225de8a0

Error: (05/09/2013 07:31:34 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.8.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 148c

Start Time: 01ce4d0d20d72e7e

Termination Time: 5

Application Path: C:\Users\Jim\Downloads\milan files\MiniToolBox.exe

Report Id: 91e4649e-b900-11e2-ab6f-0026225de8a0

Error: (05/09/2013 07:29:57 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.8.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: a48

Start Time: 01ce4d0c7a06b673

Termination Time: 8

Application Path: C:\Users\Jim\Downloads\milan files\MiniToolBox.exe

Report Id: 586365b1-b900-11e2-ab6f-0026225de8a0

Error: (05/09/2013 07:14:10 PM) (Source: Application Hang) (User: )
Description: The program MiniToolBox.exe version 3.3.8.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 14fc

Start Time: 01ce4d0a0fbaf87d

Termination Time: 3

Application Path: C:\Users\Jim\Downloads\milan files\MiniToolBox.exe

Report Id: 23c28a07-b8fe-11e2-ab6f-0026225de8a0

Error: (05/08/2013 10:07:12 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/08/2013 07:15:38 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname Susan-PC.local already in use; will try Susan-PC-2.local instead

Error: (05/08/2013 07:15:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will rename    4 Susan-PC.local. Addr 192.168.1.6

Error: (05/08/2013 07:15:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.2:5353    4 Susan-PC.local. Addr 192.168.1.2

Error: (05/07/2013 10:07:38 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname Susan-PC.local already in use; will try Susan-PC-2.local instead

Error: (05/07/2013 10:07:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will rename    4 Susan-PC.local. Addr 192.168.1.6


System errors:
=============
Error: (05/09/2013 07:47:51 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

Error: (05/09/2013 07:47:10 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:46:09 PM on ?5/?9/?2013 was unexpected.

Error: (05/09/2013 06:42:02 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

Error: (05/08/2013 09:38:52 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :0" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/08/2013 09:38:49 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :0" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/08/2013 07:16:17 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :20" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/08/2013 07:16:17 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{00BC4D36-12D6-4016-8BC0-DB5C01069066} because another computer on the network has the same name.  The server could not start.

Error: (05/08/2013 07:16:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 12 service to connect.

Error: (05/08/2013 07:15:37 PM) (Source: NetBT) (User: )
Description: The name "SUSAN-PC       :0" could not be registered on the interface with IP address 192.168.1.6.
The computer with the IP address 192.168.1.2 did not allow the name to be claimed by
this computer.

Error: (05/07/2013 10:13:37 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 1.8.4)
64 Bit HP CIO Components Installer (Version: 7.2.8)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
Adobe Reader X (10.1.6) (Version: 10.1.6)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.3.0.69)
Apple Software Update (Version: 2.1.1.116)
Backup Manager Basic (Version: 2.0.0.22)
BitTorrent
Bonjour (Version: 2.0.4.0)
BufferChm (Version: 140.0.212.000)
Choice Guard (Version: 1.2.87.0)
CinemaNow Media Manager (Version: 1.9.0.63)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Printer for Windows (Version: 5.0.0.0)
CyberLink Power2Go (Version: 6.0.3108)
CyberLink PowerDVD 8 (Version: 8.0.3201.50)
D110 (Version: 140.0.283.000)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DirectX 9 Runtime (Version: 1.00.0000)
DivX Setup (Version: 2.6.0.34)
Family Tree Maker 2010 (Version: 19.0.180)
Gateway Games (Version: 1.0.0.71)
Gateway InfoCentre (Version: 3.02.3000)
Gateway MyBackup (Version: 2.0.0.22)
Gateway Power Management (Version: 4.05.3002)
Gateway Recovery Management (Version: 4.05.3002)
Gateway Registration (Version: 1.02.3004)
Gateway ScreenSaver (Version: 1.7.0730)
Gateway Updater (Version: 1.01.3014)
Google Chrome (Version: 26.0.1410.64)
Google Earth (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.135)
GPBaseService2 (Version: 140.0.211.000)
Half-Life® 2 (Version: 1.0.0.0)
HDAUDIO Soft Data Fax Modem with SmartCP (Version: 7.80.4.56)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.002.002.002)
HPAppStudio (Version: 140.0.95.000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
Identity Card (Version: 1.00.3001)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1892)
iTunes (Version: 10.1.0.56)
Java Auto Updater (Version: 2.1.6.0)
Java™ 6 Update 26 (Version: 6.0.260)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 14.0.8064.206)
Launch Manager (Version: 3.0.03)
LimeWire 5.4.6 (Version: 5.4.6)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mouse and Keyboard Center (Version: 2.0.162.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Works (Version: 9.7.0621)
Microsoft WSE 3.0 (Version: 3.0.5305.0)
Minecraft Cracked
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
Norton Internet Security (Version: 16.8.3.6)
Norton Online Backup (Version: 1.2.0.36)
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
QuickTime (Version: 7.68.75.0)
QuickTransfer (Version: 140.0.98.000)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30102)
Rosetta Stone Version 3 (Version: 3.4.5.0)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.1)
Roxio Burn (Version: 1.0.0)
Roxio Burn Manager (Version: 1.0.0)
Roxio Burn Manager CDB (Version: 1.0)
Roxio CinePlayer (Version: 5.3)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator 2010 Pro (Version: 1.2.193)
Roxio Creator 2010 Pro (Version: 12.0)
Roxio Creator 2010 Pro (Version: 5.0.0)
Roxio Disaster Recovery (Version: 1.3.0)
Roxio File Backup (Version: 1.3.0)
Roxio PhotoShow (Version: 6.0)
Roxio Venue (Version: 2.2.170)
Roxio Video Capture USB (Version: 1.22.0000)
Safari (Version: 5.33.19.4)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
Skype Toolbars (Version: 1.0.4051)
Skype™ 5.10 (Version: 5.10.116)
SmartSound Quicktracks Plugin (Version: 3.0.8.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.214.000)
Speccy (Version: 1.21)
Starcraft
StarCraft II (Version: 2.0.4.24944)
StarCraft II Beta (Version: 0.19.0.15976)
Status (Version: 140.0.256.000)
Steam™ (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 13.2.2.0)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VD64Inst (Version: 1.00.0000)
Ventrilo Client for Windows x64 (Version: 3.0.5.0)
Video Web Camera (Version: 1.7.46.715)
VIMICRO USB PC Camera V (Version: 1.00.000)
VLC media player 2.0.1 (Version: 2.0.1)
WebReg (Version: 140.0.212.017)
Welcome Center (Version: 1.00.3005)
WildTangent Games App (Gateway Games) (Version: 4.0.5.37)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8064.0206)
Windows Live Essentials (Version: 14.0.8064.206)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8064.0206)
Windows Live Messenger (Version: 14.0.8064.0206)
Windows Live Photo Gallery (Version: 14.0.8064.206)
Windows Live Sync (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8064.0206)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
WinZip 14.0 (Version: 14.0.9029)
Xilisoft DVD Ripper Ultimate (Version: 5.0.51.1211)
Xvid Video Codec (Version: 1.3.2)

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 4025.98 MB
Available physical RAM: 2430.01 MB
Total Pagefile: 8050.15 MB
Available Pagefile: 6318 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.2 MB

========================= Partitions: =====================================

1 Drive c: (Gateway) (Fixed) (Total:453.66 GB) (Free:283.2 GB) NTFS
3 Drive e: (USB20FD) (Removable) (Total:30.46 GB) (Free:21 GB) FAT32

========================= Users: ========================================

User accounts for \\SUSAN-PC

Administrator            Guest                    Jim                      
Susan                    


**** End of log ****
 



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,411 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:00 PM

Posted 10 May 2013 - 09:18 AM

The key data reflected in your attachment....comes up as a known illegal key for Win 7.

 

http://www.google.com/search?q=VQB3X-Q3KP8-WJ2H8-R6B6D-7QJB7&sourceid=ie7&rls=com.microsoft:en-us:IE-ContextMenu&ie=&oe=&rlz=1I7ADFA_enUS403

 

I suspect that may be at the root of your system problems...illegal downloads of Win 7 are obvious possible sources of malware and anything else the provider of such elects to include.

 

<<The computer with the IP address 192.168.1.2 did not allow the name to be claimed by this computer.>>

 

<<The name "SUSAN-PC       :0" could not be registered on the interface with IP address 192.168.1.6.The computer with the IP address 192.168.1.2 did not allow the name to be claimed by this computer.>>

 

If you aren't networked to another system...combined with the install/use of uTorrent...I'd have to interpret such errors as above as indicative of possible compromise of the system.  That is not based on any particular knowledge...just that I think that such errors are unusual and may indicate compromise.

 

I will move your topic to Am I Infected, where the more knowledgeable can provide more useful information than I can.

 

Louis


Edited by hamluis, 10 May 2013 - 09:21 AM.


#7 Jimrost

Jimrost
  • Topic Starter

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Local time:06:00 PM

Posted 10 May 2013 - 12:15 PM

It is a legit windows install.  Came with the computer from Best Buy when we bought it.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users