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Infected HP Laptop


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#1 Coconfused

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Posted 07 May 2013 - 04:46 PM

I've had an infected HP Laptop dumped on me that I'm getting nowhere with.
 
It currently has no antivirus software on it, but the Windows firewall is on.
 
Its owner saw something about Internet Security 2013 on it, but its symptoms do not match the Win 7 IS2013 in the Virus Removal section.
 
It really behaves pretty normally, and it doesn't hijack the browser.
 
It will not let me install MBAM, Avast, Ccleaner, etc..  It says that some portion of each has a virus and has been deleted.
 
I could not downlaod RKill to it for the same reason.
 
I put several versions of RKill on a flashdrive, and they all ran fine on the HP Laptop, with no evil results found.
 
Lastly, i cannot even figure out how to start the thing in Safe w/ Networking mode.  The F8 thing doesn't work.  There's an option to press ESC at startup, but it just drops you into some HP options, the best of which sounds like a factory reset to me...
 
Can you help me at least identify what this thing has on it?
 
thanks much
 
*Moderator Edit: Moved topic from Windows 7  to the appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 07 May 2013 - 05:25 PM.


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#2 Guest_Francis Houle_*

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Posted 07 May 2013 - 07:17 PM

Please run computer checkup in HP Recovery Manager and post the results



#3 Coconfused

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Posted 07 May 2013 - 08:34 PM

I'm sorry to be dense, but I do not see anything in HP Recovery Manager that even looks similar to computer checkup.

 

There's an area on the left for I NEED HELP NOW that has three options:

1.  driver and application reinstalls

2.  system restore

3.  factory restore

 

There are two choices in the middle.  One lets me select how I receive HP updates, the other tells me how to contact their technical support.

 

There are three options on the right side for safety precautions:

1.  Recover Media Creation

2.  Remove Recovery Partition

3.  Microsoft Backup and Restore.

 

None of these seem to offer what I've been asked to run.



#4 Guest_Francis Houle_*

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Posted 07 May 2013 - 08:41 PM

Try System Restore






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