It currently has no antivirus software on it, but the Windows firewall is on.
Its owner saw something about Internet Security 2013 on it, but its symptoms do not match the Win 7 IS2013 in the Virus Removal section.
It really behaves pretty normally, and it doesn't hijack the browser.
It will not let me install MBAM, Avast, Ccleaner, etc.. It says that some portion of each has a virus and has been deleted.
I could not downlaod RKill to it for the same reason.
I put several versions of RKill on a flashdrive, and they all ran fine on the HP Laptop, with no evil results found.
Lastly, i cannot even figure out how to start the thing in Safe w/ Networking mode. The F8 thing doesn't work. There's an option to press ESC at startup, but it just drops you into some HP options, the best of which sounds like a factory reset to me...
Can you help me at least identify what this thing has on it?
*Moderator Edit: Moved topic from Windows 7 to the appropriate forum. ~ Queen-Evie*
Edited by Queen-Evie, 07 May 2013 - 05:25 PM.