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Trojan is blocking all security procedures in win 7


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#1 geno368

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Posted 07 May 2013 - 12:23 PM

I am working on a Dell Inspiron 546 running Win 7 Prem.  It is infected with "internet security".  I cannot run any of my software from the OS to open services, msconfig, cmd, system restore, etc.  I cannot even boot in safe mode.  I have Malwarebytes and AVG installed but it blocks any attempt to run anything. I really don't want to re-format this since it is not my system, but a friend's. I do not see this program listed on your guides...

Any suggestions would be appreciated.

 



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#2 Guest_Francis Houle_*

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Posted 07 May 2013 - 01:02 PM

How to start your computer by using the Last Known Good Configuration feature

To start your computer by using the Last Known Good Configuration feature, follow these steps:

  1. Start your computer.
  2. When you see the "Please select the operating system to start" message, press the F8 key.
  3. When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.
  4. If you are running other operating systems on your computer, use the ARROW keys to select Microsoft Windows XP, and then press ENTER.
Troubleshooting

#3 geno368

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Posted 07 May 2013 - 01:15 PM

Thanks for the reply, but as I stated in my last post, the F8 key to get into those setting does not work



#4 Guest_Francis Houle_*

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Posted 07 May 2013 - 07:04 PM

You'll have to diagnose your hard drive first



#5 geno368

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Posted 08 May 2013 - 08:03 AM

I was finally able to get into safe mode and do a restore...

 

I don't know how to mark this thread as solved..


Edited by geno368, 08 May 2013 - 08:05 AM.


#6 Guest_Francis Houle_*

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Posted 08 May 2013 - 03:48 PM

Good!






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