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virus?


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23 replies to this topic

#1 aberryman38

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Posted 07 May 2013 - 08:40 AM

i had a toolbar show up that i didnt recognize, my computer started slowing down, crashing and acting funny, i tried to remove this toolbar and did...but the issues continue~i have windows 7, i have ran antimalware and it found nothing, i tried hijack this and i saw the bad bhos? tried to remove them and they cant be removed



BC AdBot (Login to Remove)

 


#2 Guest_Francis Houle_*

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Posted 07 May 2013 - 10:57 AM

Security Check

§  Download Security Check from here or here and save it to your Desktop.

§  Double-click on SecurityCheck.exe

§  Follow the on-screen instructions.

§  Notepad document should open automatically called checkup.txt.

§  Please post the content of that document.

 

Farbar Service Scanner

§  Download Farbar Service Scanner.

§  Run it on the computer.

§  Make sure the following options are checked:

o    Internet Services

o    Windows Firewall

o    System Restore

o    Security Center/Action Center

o    Windows Update

o    Windows Defender

o    Other Services

§  Press "Scan".

§  It will create a log (FSS.txt) in the same directory where you run the tool.

§  Please copy and paste the log to your reply.

 

MiniToolBox

§  Download MiniToolBox

§  Run it on the computer.

§  Checkmark following boxes:

§  Report IE Proxy Settings

§  Report FF Proxy Settings

§  List content of Hosts

§  List IP configuration

§  List Winsock Entries

§  List last 10 Event Viewer log

§  List Installed Programs

§  List Devices (do NOT change any settings here)

§  List Users, Partitions and Memory size

§  Click Go and post the result.

 

Malwarebytes’ Anti-Malware

§  Download Malwarebytes' Anti-Malware https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

§  Double-click mbam-setup.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

§  If an update is found, it will download and install the latest version.

§  Once the program has loaded, select Perform quick scan, then click Scan.

§  When the scan is complete, click OK, then Show Results to view the results.

§  Be sure that everything is checked, and click Remove Selected.

§  When completed, a log will open in Notepad.

§  Post the log back here.

§  Be sure to restart the computer.

§  The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

 

Malwarebytes’ Anti-Rootkit

§  Download Malwarebytes Anti-Rootkit from HERE to your Desktop.

§  Unzip downloaded file.

§  Open the folder where the contents were unzipped and run mbar.exe

§  Follow the instructions in the wizard to update and allow the program to scan your computer for threats.

§  DO NOT click on the Cleanup button. Simply exit the program.

§  When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

 

 AdwCleaner

·         Please download AdwCleaner by Xplode onto your desktop.

·         Close all open programs and internet browsers.

·         Double click on adwcleaner.exe to run the tool.

·         Click on Delete.

·         Confirm each time with Ok.

·         Your computer will be rebooted automatically. A text file will open after the restart.

·         Please post the contents of that logfile with your next reply.

·         You can find the logfile at C:\AdwCleaner[S1].txt as well.

Junkware Removal Tool

§  Please download Junkware Removal Tool to your desktop.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.

 

Temp File Cleaner

§  Download Temp File Cleaner (TFC) Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

§  Double click on TFC.exe to run the program.

§  Click on Start button to begin cleaning process.

§  TFC will close all running programs, and it may ask you to restart computer.

§  NOTE. If it freezes in normal mode run it from safe mode. Be patient

 

Reset browsers

 

How to restore Google Chrome:
1. Close the Google Chrome browser, if it is running.
2. Go to Start menu, search for Run and open it. Or find it out from the Start menu, All programs, Accessories.
3. Type the following line according to the OS in the run box.

%LOCALAPPDATA%\Google\Chrome\User Data\ (in Windows 8/7/Vista)
%USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\ (in Windows Xp). And hit Enter.

4. There is a folder named Default and this folder contains all the current settings.

5. Rename the Default folder to Default.old.

6. Now lunch the Google Chrome.

See, all the original settings are restored. A new folder "Default" will be created and it will hold all settings for now.

 

How to restore Internet Explorer in Windows 8:

1.     Swipe in from the right edge of the screen (if you're using a mouse, point to the upper-right corner of the screen and move the mouse pointer down), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.

 

2.     In the search results, tap or click Internet Options. Tap or click the Advanced tab and then tap or click Reset… 
Note:
 Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data. 

 

3.     In the Reset Internet Explorer Settings window tap or click Reset 
Note: 
To delete all personal settings,tap or click the checkbox for Delete personal settings.

 

4.     Close and then restart Internet Explorer for the changes to take effect.

 

How to restore Internet Explorer in Windows XP, Vista or 7:

1.     Exit all programs, including Internet Explorer.

 

2.     If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press Enter: inetcpl.cpl

If you use Windows 7 or Windows Vista, click Start

Type the following command in the Search box, and then press Enter: inetcpl.cpl

The Internet Options dialog box appears.

 

3.     Click the Advanced tab.

 

4.     Under Reset Internet Explorer settings, click Reset. Then click Reset again.
Click to select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.

 

5.     When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

 

6.     Start Internet Explorer again.

 

How to restore Firefox:

1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu
and select Troubleshooting Information.

2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.

3. To continue, click Reset Firefox in the confirmation window that opens.

4. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

 

Please do the following :

§  Update Internet Explorer, Mozilla Firefox and Google Chrome

§  Update Java

§  Update Adobe Flash, Shockwave, Air and Reader

§  Update Windows

 

NOTE 1. Make sure all logs are pasted not attached.

NOTE 2. You must have only ONE antivirus on the computer. I recommend a paid antivirus like Norton 360, Kaspersky Pure or Malwarebytes Pro or a free antivirus like Avast, AVG or Microsoft Security Essentials



#3 aberryman38

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Posted 07 May 2013 - 11:48 AM

Results of screen317's Security Check version 0.99.63  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2013   
Microsoft Security Essentials     
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 CCleaner     
 Java™ 6 Update 23  
 Java 7 Update 21  
 Adobe Flash Player 11.6.602.180  
 Google Chrome 26.0.1410.64  
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 AVG avgwdsvc.exe 
 AVG avgrsx.exe 
 AVG avgnsx.exe 
 AVG avgemc.exe 
 Microsoft Security Client Antimalware MsMpEng.exe  
 Microsoft Security Client Antimalware NisSrv.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 Trend Micro HiJackThis HiJackThis.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  
````````````````````End of Log`````````````````````` 


#4 aberryman38

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Posted 07 May 2013 - 11:50 AM

Farbar Service Scanner Version: 14-04-2013
Ran by Home (administrator) on 07-05-2013 at 11:49:59
Running from "C:\Users\Home\Downloads"
Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit
 
 
**** End of log ****


#5 aberryman38

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Posted 07 May 2013 - 11:56 AM

MiniToolBox by Farbar  Version:21-04-2013
Ran by Home (administrator) on 07-05-2013 at 11:55:36
Running from "C:\Users\Home\Downloads"
Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection 2 (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Home-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-1A-6B-DD-AE-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
   Physical Address. . . . . . . . . : 00-1B-77-B3-67-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::a58f:bd6e:8360:1cb2%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, May 06, 2013 2:19:54 PM
   Lease Expires . . . . . . . . . . : Wednesday, May 08, 2013 11:39:03 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 201333623
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-51-99-9C-00-1B-38-3C-CD-E2
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{E991A883-D126-4D81-8AC6-4355737C42FA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{39E6EDEE-999A-4BB2-9C04-588424D329FE}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1823:3fa9:bb8a:9d85(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::1823:3fa9:bb8a:9d85%16(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4009:801::1008
 173.194.46.37
 173.194.46.33
 173.194.46.35
 173.194.46.46
 173.194.46.38
 173.194.46.32
 173.194.46.34
 173.194.46.40
 173.194.46.39
 173.194.46.41
 173.194.46.36
 
 
Pinging google.com [74.125.225.134] with 32 bytes of data:
Reply from 74.125.225.134: bytes=32 time=28ms TTL=51
Reply from 74.125.225.134: bytes=32 time=27ms TTL=51
 
Ping statistics for 74.125.225.134:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 28ms, Average = 27ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=322ms TTL=45
Reply from 98.139.183.24: bytes=32 time=754ms TTL=44
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 322ms, Maximum = 754ms, Average = 538ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=26ms TTL=128
Reply from 127.0.0.1: bytes=32 time=6ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 26ms, Average = 16ms
===========================================================================
Interface List
 15...00 1a 6b dd ae 96 ......Bluetooth Device (Personal Area Network)
 13...00 1b 77 b3 67 96 ......Intel® PRO/Wireless 3945ABG Network Connection
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     26
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    281
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 16     58 2001::/32                On-link
 16    306 2001:0:4137:9e76:1823:3fa9:bb8a:9d85/128
                                    On-link
 13    281 fe80::/64                On-link
 16    306 fe80::/64                On-link
 16    306 fe80::1823:3fa9:bb8a:9d85/128
                                    On-link
 13    281 fe80::a58f:bd6e:8360:1cb2/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/06/2013 09:35:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: CltMngSvc.exe, version: 1.4.3.7, time stamp: 0x5166c856
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x5d0
Faulting application start time: 0xCltMngSvc.exe0
Faulting application path: CltMngSvc.exe1
Faulting module path: CltMngSvc.exe2
Report Id: CltMngSvc.exe3
 
Error: (05/06/2013 09:21:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 20.0.1.4847, time stamp: 0x51650aee
Faulting module name: xul.dll, version: 20.0.1.4847, time stamp: 0x51650a09
Exception code: 0xc0000005
Fault offset: 0x000b10e8
Faulting process id: 0x11ac
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3
 
Error: (05/06/2013 01:43:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/06/2013 11:41:12 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/05/2013 04:58:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/03/2013 01:57:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/02/2013 09:38:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: ToolbarHelper.exe, version: 1.0.6.0, time stamp: 0x515d1ee1
Faulting module name: ToolbarHelper.exe, version: 1.0.6.0, time stamp: 0x515d1ee1
Exception code: 0x40000015
Fault offset: 0x00008664
Faulting process id: 0x1484
Faulting application start time: 0xToolbarHelper.exe0
Faulting application path: ToolbarHelper.exe1
Faulting module path: ToolbarHelper.exe2
Report Id: ToolbarHelper.exe3
 
Error: (05/02/2013 09:38:40 AM) (Source: CltMngSvc) (User: )
Description: CltMngSvcServiceInstall: Fail to Start serviceSearch Protect by Conduit Updater (Error: 1056)
 
Error: (04/25/2013 05:09:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/11/2013 06:44:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (05/06/2013 10:06:02 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (05/06/2013 10:01:53 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (05/06/2013 09:58:12 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (05/06/2013 02:00:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the LanmanServer service.
 
Error: (05/06/2013 01:42:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:40:47 PM on ?5/?6/?2013 was unexpected.
 
Error: (05/06/2013 01:37:04 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.3 with the system
having network hardware address E0-CB-1D-C1-01-9D. Network operations on this system may
be disrupted as a result.
 
Error: (05/06/2013 01:27:28 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.
 
Error: (05/06/2013 01:01:25 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the LanmanServer service.
 
Error: (05/06/2013 11:40:35 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (05/06/2013 11:39:55 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:38:21 AM on ?5/?6/?2013 was unexpected.
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
2007 Microsoft Office system (Version: 12.0.6612.1000)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Acrobat XI Pro (Version: 11.0.00)
Adobe AIR (Version: 3.6.0.6090)
Adobe Download Assistant (Version: 1.2.5)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.169)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Reader X (Version: 10.0.0)
AuthenTec Fingerprint Sensor Minimum Install (Version: 7.9)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3272)
AVG 2013 (Version: 2013.0.3272)
CCleaner (Version: 3.28)
Google Chrome (Version: 26.0.1410.64)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.145)
HiJackThis (Version: 1.0.0)
HP 3D DriveGuard (Version: 4.1.10.1)
HP Quick Launch Buttons (Version: 6.50.14.1)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 23 (Version: 6.0.230)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft Antimalware (Version: 3.0.8107.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 2.0.0657.0)
Microsoft Security Essentials (Version: 2.0.657.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
QLBCASL (Version: 6.40.17.2)
SoundMAX (Version: 6.10.1.5200)
Synaptics Pointing Device Driver (Version: 10.0.13.2)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768021) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Validity Sensors DDK (Version: 4.1.139.0)
Validity WBF DDK (Version: 4.3.205.0)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 64%
Total physical RAM: 2039.43 MB
Available physical RAM: 727.08 MB
Total Pagefile: 4078.86 MB
Available Pagefile: 2007.05 MB
Total Virtual: 2047.88 MB
Available Virtual: 1932.58 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:66.53 GB) (Free:41.78 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HOME-PC
 
Administrator            Guest                    Home                     
 
 
**** End of log ****


#6 aberryman38

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Posted 07 May 2013 - 12:04 PM

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.05.07.04
 
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Home :: HOME-PC [administrator]
 
Protection: Enabled
 
5/7/2013 11:58:05 AM
mbam-log-2013-05-07 (11-58-05).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 203612
Time elapsed: 6 minute(s), 1 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)


#7 aberryman38

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Posted 07 May 2013 - 12:12 PM

unable to scan malware rootkit, get this message~ system volume inaccessable or encrypted~cannot scan



#8 Guest_Francis Houle_*

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Posted 07 May 2013 - 12:20 PM

Ok skip this step



#9 aberryman38

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Posted 07 May 2013 - 12:23 PM

got this message  system volume inaccessable or encrypted~cannot scan

rebooted for adwcleaner



#10 aberryman38

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Posted 07 May 2013 - 12:28 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 7 Home Premium x86
Ran by Home on Tue 05/07/2013 at 12:24:14.35
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFA9EC2E-5357-4402-BF74-4112C26EE130}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 05/07/2013 at 12:27:38.80
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#11 aberryman38

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Posted 07 May 2013 - 12:36 PM

>Temp folder emptied: 0 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 12442 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 17925457 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 5081636 bytes
Process complete!
 
Total Files Cleaned = 174.00 mb


#12 aberryman38

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Posted 07 May 2013 - 12:39 PM

what i am worried about is a few of those 04's persistence, hot keys, etc

 

Mod Edit:  Removed HJT log, not allowed in this forum - Hamluis.

Related reading at http://www.bleepingcomputer.com/forums/t/126946/a-reminder-to-our-members-regarding-malware-logs/ .


Edited by hamluis, 07 May 2013 - 02:53 PM.
Removed HJT log - Hamluis.


#13 aberryman38

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Posted 07 May 2013 - 12:51 PM

i dont understand how to rename the google file, which is the only search engine i do.


Edited by hamluis, 07 May 2013 - 02:54 PM.


#14 Guest_Francis Houle_*

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Posted 07 May 2013 - 01:01 PM

i dont understand what you are looking for? rename the google file?



#15 aberryman38

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Posted 07 May 2013 - 01:07 PM

i was able to update everything except chrome



i am sorry, i cant rename the chrome file...



i have to run, i will be back in about an hour....please help me if you can, when you have time :)






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