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500 GB WD My Passport External HDD failing?


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#1 AdagioBoognish

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Posted 07 May 2013 - 04:17 AM

I am running Windows 7 Ultimate 64-bit SP1. I few months ago I purchased a new 500 GB WD My Passport External HDD and had no problems with transfer speed or accessing files when I first plugged it in. I created a desktop shortcut to the drive and moved 50 or so GB's of files onto it. The transfer time was spot on with my other WD external and I was able to play the music and video files I moved there with no problem. After coming home from work the next day I booted up the computer and the shortcut had a question mark icon. When I browsed to the drive in Explorer I could access the drive, but only folders were stored on it with none of the mp3s other files appearing. I unplugged and plugged in the external, Windows detected it and all of the files were once again visible and playable. I moved all the files back onto my internal drive and ran Crystal Disk Info which displayed the following: 

 

335ch2b.jpg

 

Has anyone else had to unplug and plug in their external like this? Is it a feature, bug, or a soon to fail drive? 



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#2 AdagioBoognish

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Posted 12 May 2013 - 02:38 PM

For some reason I can't edit my post, but I wanted to share what I found out in case anyone else runs into this.

 

Western Digital drives apparently have a sleep timer installed. On my drive the default is 30 minutes. After 30 minutes the drive enters sleep mode and un-mounts itself. You can go to the WD website and download the drive utilities installer for your model, which will give you access to a few diagnostic tools and the ability to change the sleep timer settings. I changed it to never and have not had to unplug/plug in the drive since.



#3 caperdog

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Posted 12 May 2013 - 06:05 PM

Thanks for the info Adagio






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