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My Computer is in trouble. Please help!


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4 replies to this topic

#1 krEEchUr

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Posted 06 May 2013 - 10:31 PM

A while back I downloaded something and got hit by the moneypac scam. Thought it was fixed but I'm not sure. Downloaded RogueKiller ran it and found 4 rergistry errors, 4 suspect folders and it says I have Zeroaccess. Also a lot of the proceses in my Taskmanager list arre not on and will not turn on, the computer keeps shutting down at random as well. Can some one please help me save my computer?
 
 
This is the report from RogueKiller:
 
RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : User [Admin rights]
Mode : Scan -- Date : 05/06/2013 23:10:36
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 4 ¤¤¤
[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {59031A47-3F72-44A7-89C5-5595FE6B30EE} (1) -> FOUND
[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$377622a02f05143f9dfd0f2ba6309aca\U --> FOUND
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-2638281480-22463754-469063061-1000\$377622a02f05143f9dfd0f2ba6309aca\U --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$377622a02f05143f9dfd0f2ba6309aca\L --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-2638281480-22463754-469063061-1000\$377622a02f05143f9dfd0f2ba6309aca\L --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts



¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST350041 8AS SCSI Disk Device +++++
--- User ---
[MBR] 77717337d91ae5813440203761d8cd70
[BSP] def908d9e20e4f390607daff27b882b0 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 200 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 411648 | Size: 476738 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

+++++ PhysicalDrive1: Generic- Compact Flash USB Device +++++
Error reading User MBR!
User = LL1 ... OK!
Error reading LL2 MBR!

+++++ PhysicalDrive2: Multiple Flash Reader USB Device +++++
Error reading User MBR!
User = LL1 ... OK!
Error reading LL2 MBR!

+++++ PhysicalDrive3: WD My Book 1140 USB Device +++++
Error reading User MBR!
User = LL1 ... OK!
Error reading LL2 MBR!

+++++ PhysicalDrive4: WD 2500BEV External USB Device +++++
--- User ---
[MBR] c5cda7168715e06dce6cdeee4d0ee896
[BSP] 60e9bf28f2b207479aca59458d7e9035 : Windows XP MBR Code
Partition table:
0 - [ACTIVE] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 63 | Size: 238472 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[1]_S_05062013_02d2310.txt >>
RKreport[1]_S_05062013_02d2310.txt

*Moderator Edit: Moved topic from  to the appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 07 May 2013 - 07:53 AM.


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#2 nasdaq

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Posted 10 May 2013 - 07:39 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please run the RogueKiller tool and used the Delete button on all items found.

Post the logs with the following.


Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#3 krEEchUr

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Posted 10 May 2013 - 10:48 PM

Hi. Thank you for responding. I actually had an IT friend from school come by and take a look at it. She was able to get everything fixed using malwarebytes, roguekiller and temporary file cleaner. I appreciate you for taking time to come to my aid but it won't be neccesary. Thanks again.

 

krEEchUr



#4 nasdaq

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Posted 11 May 2013 - 07:10 AM

Thank you for the feed back.

#5 nasdaq

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Posted 11 May 2013 - 07:10 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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