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Extremely random freezing issue with ASUS N61JQ laptop Please help


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#1 tscoca

tscoca

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Posted 06 May 2013 - 11:07 AM

As per my post on this chain:

http://www.bleepingcomputer.com/forums/t/491626/asus-laptop-n61jq-freezing-multiple-times/

 

I am seeking help to pinpoint an unhealthy issue where my Asus N61JQ laptop freezes randomly in windows, I hear the fan (on the side) turn off for a few moments and mouse and keyboard are functionless causing the need to power cycle, unplug power cable and restart. On reboot, right after this freezing in windows occurs, I hear the fan spin up real fast quite often and there is no movement on the Asus post screen. After several power cycles, and sometimes waiting a few minutes the laptop starts up again and this issue sometimes doesn't occur for another few days and sometimes in the past, weeks in-between freezing issues. It has been increasingly freezing as of late so that's the reason for concern as I use my laptop for work and would hate the downtime.  Best advice I could find was that it wasn't any malware issue, but possibly a bad hard drive or BIOS related issue but it's doubtful that it's BIOS related since BIOS is up-to-date.

 

Any advice would be greatly appreciated.

 

Regards.

 

:killcomp: :killcomp:


Edited by hamluis, 06 May 2013 - 03:26 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 Anshad Edavana

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Posted 06 May 2013 - 02:04 PM

This type of problems can be solved by disassembling and cleaning the laptop in most cases.  Disassembling the laptop is extremely dangerous and may easily damage the system if you did a single mistake. If you don't have any previous experience in disassembling a laptop, i suggest to approach a professional. If you are willing to take the risk disassemble manuals are available in the net.






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