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Have Network issues, printer problem, & code 19 DVD\CD ROM error


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#1 lecraig

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Posted 05 May 2013 - 06:57 PM

Hello:

 

My machine was infected and I received help cleaning from Gringo (see this prior post):

 

http://www.bleepingcomputer.com/forums/t/493087/infected-with-zeroaccess-rootkit-cant-start-windows-firewall/#entry3038267)

 

This is my teenage son's computer. It is a Lenovo 8811 ThinkCentre desktop running Windows 7 Ultimate SP1 32-bit Operating System; 2.13gig Intel Pentium Core2 with 3 MB memory.

 

My son and I were trying to set up workgroup to share files across wireless network and print to a computer that has Windows XP. I can't seem to access my XP Machine. However, I can "see" my Media Device (my Logitech media server) that is located on the XP Machine.

 

After unsuccessful issues with the networking, then I tried just hooking up my HP Laser 6P printer directly to the WIndows 7 machine and can't get it to operate properly. (Error printing each time). Did Windows Fixit tool, but it just clears our the unprinted job. The next time I try to print something it reports as an error.

 

Finally, my two DVD/CD Rom drives have Code 19 errors in Device Manager and do not work.

 

Part of my disinfection included running a Services repair tool directed by Gringo. It reported "Service Restored".

 

As far as the networking issues, I have both machines set to workgroup. The Windows 7 machine

has Network discovery turned on; File & Printing sharing turned on; File sharing connections for 40- or 56-bit encryption; and Password protection turned off.

 

I respectfully looking for any assistance regarding any of these three issues. Let me know if I need to supply additional details. Thanks!

 

lecraig



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#2 Anshad Edavana

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Posted 06 May 2013 - 04:15 AM

Hi

 

I read your malware removal log and you had a nasty Rootkit in your system. This type of infections are known to damage the OS and it is pretty hard to clean without re-installation. Let us try some basic troubleshooting steps.

 

Download "Windows repair all in one" from the below link .

 

 http://www.tweaking.com/content/page/windows_repair_all_in_one.html

 

Diasable your antivirus protection until repair finishes. 

Install the program and open it. Click next to continue.You will be presented with a window similar to this :

 

http://i68.photobucket.com/albums/i35/carn3s/windowsrepairstep3-1_zps935b7603.png

 

Go to Step 3 and click on the Do it button to run System File Check.

 

Go to Step 4 and click on the Create button under System Restore.

 

http://i68.photobucket.com/albums/i35/carn3s/windowsrepairstept4-1_zpseb336401.png

 

Go to Start Repairs and click on the Start button. You may be asked for permission to backup registry. Let the tool to do so and you will be presented with the main repair screen.

 

Now click on 'Start' and wait it to finish. This may take quiet sometime and you will be prompted to restart the system. Please allow the system to do so. Now check how the system works.



#3 lecraig

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Posted 06 May 2013 - 09:25 PM

Anshad Edavana:

 

Thanks for responding to my post.

 

I followed your instruction and downloaded the tweaking program. It ran successfully. However, after it finished and rebooted I now have an apparent problem.

 

The system does not completely boot up without encountering something terminating unexpectedly. Every time I get to my desktop I receive a different unexpectedly terminated process and says Windows needs to restart and does. It went like this...

 

First reboot, the plug and play terminated unexpectedly...restarted

Next reboot, the power source terminated unexpectedly...restarted

Next two reboots, the DCOM server process launcher terminated unexpectedly...restarted

Next two reboots, the plug and play terminated unexpectedly...restart

 

I finally restarted in safe mode and it loaded. However, the device manager still reports errors on the DVD/CD Roms and I can't install the printer.

 

Any suggestions at this point is appreciated. Thanks!

 

lecraig



#4 Anshad Edavana

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Posted 06 May 2013 - 11:06 PM

Hi

 

The malware attack severely damaged your system services. The best thing we can do is a 'repair install'. Befre doing that make an image of the C drive with any free disk backup programs. I suggest to either use 'Macrium Reflect' or 'EASUES todo backup'.

 

 http://www.macrium.com/reflectfree.aspx

 

http://www.todo-backup.com/products/home/free-backup-software.htm

 

 

After creating the backup image we are good to do any major repair attempt. Read this guide and follow the instructions to do a repair install. This will replace all the system files and services while preserving all your installed programs.

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

Since you are DVD drive is not working, copy the setup dvd to a USB drive instead.


Edited by Anshad Edavana, 06 May 2013 - 11:07 PM.


#5 lecraig

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Posted 08 May 2013 - 07:23 PM

Anshad Edavana:

 

Hello.

 

Thanks for your post. I will try this, but will take me a couple days to accomplish. Once completed, I will let you know if I was successful.

 

lecraig






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