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Visiting youtube causes computer to freeze completely


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#1 Brownetown26

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Posted 05 May 2013 - 03:52 PM

Over the last few days, any time I try to visit youtube my computer completely freezes.  The mouse doesn't move, I can't push ctrl+alt+del, nothing at all works.  The screen just freezes while the page is loading.  The computer doesn't seem to be busy working when it freezes.  It seems to just stop completely.  I do not have this problem with any other websites.  I have scanned for viruses with Spybot and Malwarebytes.  I downloaded Ccleaner and used that too, as I thought it might be some sort of registry error.  No issues have been found.  There are no other sypmtoms of problems with the computer.  It is not running slowly.  Everything seems normal except for youtube. 

 

I am using Firefox 20.0..1  There are no strange add ons or toolbars that I use.  I use Windows 7.  Any ideas what might be causing the problem?



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#2 Brownetown26

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Posted 05 May 2013 - 03:59 PM

I did a little more experimenting, and discovered that the problem only seems to be when using firefox.  Chrome and Internet explorer load the page.  I did, however notice that the Samsung ad at the top of youtube had an error loading.  The problem with Firefox seems to occur at the moment the Samsung ad finishes loading.  Perhaps it is related specifically to that.



#3 Guest_Francis Houle_*

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Posted 05 May 2013 - 08:04 PM

Did you try to reinstall and/or reset firefox?



#4 Brownetown26

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Posted 05 May 2013 - 09:23 PM

I did reinstall firefox and then restart.  It did not fix the problem.



#5 Guest_Francis Houle_*

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Posted 05 May 2013 - 10:32 PM

Did you update flash player and shockwave to the latest version? If not, do it and try again

 

If its not working , try to downgrade flash player version and disable the accelerator in the Flash (right click over video for Flash settings)



#6 Brownetown26

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Posted 11 May 2013 - 11:05 PM

It seems to have been related to the ad at top of youtube.  As soon as the ad was gone, the problem was gone.  If it persists, I will fiddle with flash and shockwave.  Thanks a lot for the suggestions.



#7 Guest_Francis Houle_*

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Posted 12 May 2013 - 10:16 AM

Good




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