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win32.downloader.gen removal


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4 replies to this topic

#1 kjvlv

kjvlv

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Posted 05 May 2013 - 11:47 AM

I run win 7 64 bit home pro.    When I run spybot, it always finds win32.downloader.gen

 on my system.  Malaware and micro sec ess does not detect it.    I can not remove it with the sybot program in oral mode but I can when I run it in safe mode.  Problem is, when I reboot up in normal, the trojan comes back again.

Any tips on how to remove this trojan?   Is it a nasty bug or should I just ignore it?

Thanks in advance for any help.

 

 

KJV



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#2 Guest_White Warrior_*

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Posted 05 May 2013 - 05:53 PM

Hi  kjvlv

I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible.

White Warrior
 



#3 Guest_White Warrior_*

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Posted 07 May 2013 - 05:45 PM

Hi kjvlv. Welcome.

We need to create an OTL Report
  • Save it to your desktop.
  • Double click on the otlicon.png icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in
    netsvcs
    BASESERVICES
    %SYSTEMDRIVE%\*.exe
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    winsock.*
    /md5stop
    CREATERESTOREPOINT
    • Push the runscan.png button.
    • Two reports will open, copy and paste them in a reply here:
      • OTL.txt <-- Will be opened
      • Extra.txt <-- Will be minimized
    • Download Security Check by screen317 from here or here.
    • Save it to your desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
    I need to see:
    OTL log
    security check log.

    White Warrior



#4 Guest_White Warrior_*

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Posted 10 May 2013 - 08:49 AM

Hi  kjvlv

It has been three days since I posted an answer to your log. Do you still want my help?
Please post a reply telling me what you want to do from now.
Thank you.

White Warrior
 



#5 Elise

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Posted 13 May 2013 - 10:21 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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