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HELP!! How to recover data from external HDD (infected with Dorkbot worm)


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#1 eurika

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Posted 05 May 2013 - 11:34 AM

I have problems accessing files in my removable devices (USB/flash disk, SD, external HDD). Files not inside folders can be opened but those inside folders cannot. My folders became shortcut links and I cannot open them to access my files. Below message appears:

 

 

Windows cannot find 'J:\.Trashes/b3fdadef.com'. Make sure you typed the name correctly, and then try again.

 

There are also additional shortcut links created inside the removable device, like .Trashes.

 

The virus seems to be: Worm:Win32/Dorkbot.I. And it seems to create random .exe files.

 

Does this mean files in my removable device are now corrupted? I believe my files are still there, as seen during virus scanning or by checking disk usage. Help please on how I can remove this virus and view and access my files and folders properly. Critical is my infected external HDD, which are basically all my pictures, videos and important documents.

 

Thank you so much and hoping for an immediate response. 



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#2 Broni

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Posted 05 May 2013 - 01:35 PM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 eurika

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Posted 13 May 2013 - 11:35 AM

Hi Broni, thank you so much for your response. I have followed your instructions and posted a new topic in virus/malware removal.



#4 Broni

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Posted 13 May 2013 - 06:00 PM

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