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Can't get Wifi to work on Acer 5552-7474?


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#1 remix919

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Posted 05 May 2013 - 10:24 AM

So basically, just as the title says, I can not get my wifi to work on my Acer 5552-7474. It was working perfectly fine and then I decided to format the computer and re-install Windows 7 Ultimate (originally had Windows 7 Personal) and I installed all the correct drivers from the Acer website, everything else works, just not the wifi. When I try to manually update the driver, it says it can't find the device. It's supposed to be the broadcom 802.11n wireless adapter. Here's the hardware ID:
 
VEN_14E4&DEV_4358&SUBSYS_E040105B&REV_00
 
My cousin who is also an IT professional that can typically solve any problem also can't figure this out, doesn't seem to make any since. Any ideas?


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#2 dc3

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Posted 05 May 2013 - 10:38 AM

Is this the Ultrbook or Chromebook?


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#3 remix919

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Posted 05 May 2013 - 10:43 AM

O sorry, should have mentioned, it's the Aspire 5552-7474, the laptop.



#4 Anshad Edavana

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Posted 05 May 2013 - 11:03 AM

Hi

 

Here is the download link for broadcomm driver in that model : http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Broadcom_5.100.249.2_W7x86W7x64_A.zip?acerid=634177933598721515&Step1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspire%205552&OS=702&LC=en&BC=Acer&SC=PA_6

 

You should run the setup. Updating from device manager may not work in some cases.



#5 remix919

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Posted 05 May 2013 - 11:16 AM

I tried running the setup at first, it shows everything installed correctly, but then the wifi doesn't work. That's when I tried doing it manually and that didn't work either.



#6 dc3

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Posted 05 May 2013 - 11:33 AM

Please download and install Windows Repair (All in one) at this site.

To open the program click on the Start orb startorb_zps06e1f985.png.

Click on All Programs.

Click on Windows Repair (All in one), this may be listed as Tweaking.com.

If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.

Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.

Go to Step 2 and click on the Do it button to allow CheckDisk to run.

windowsrepairstep2-1_zps08aed02b.png

Go to Step 3 and click on the Do it button to run System File Check.

windowsrepairstep3-1_zps935b7603.png

Go to Step 4 and click on the Create button under System Restore.

windowsrepairstept4-1_zpseb336401.png

Go to Start Repairs and click on the Start button.

Important: Do not make any changes to the check marks.

For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.

When the page below opens click on the Start button.

windowsrepairstartrepairs-1_zpsa179850d.

Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:

*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs

*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs

Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb startorb_zps06e1f985.png and paste it in the Search all programs and files box.

Click on Logs.

Click on _Windows_Repair_Logs.

Copy and paste this log in your next post.
 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Anshad Edavana

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Posted 05 May 2013 - 11:43 AM

Hi

 

I did some research on the net and apparently you are not the only one with this issue. This a fault of Acer who posted an incompatible driver in their site. The solution is to install this driver instead.

 

http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Broadcom_5.100.235.19_W7x86W7x64_A.zip?acerid=634408506216820809&Step1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspire%205250&OS=702&LC=en&BC=Acer&SC=PA_6

 

This an updated version of the driver from Acer but originally made for another model. Make sure to uninstall the old driver from 'control panel--->programs and features' and restart the system before installing it.


Edited by Anshad Edavana, 05 May 2013 - 11:43 AM.


#8 remix919

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Posted 05 May 2013 - 11:57 AM

Hi

 

I did some research on the net and apparently you are not the only one with this issue. This a fault of Acer who posted an incompatible driver in their site. The solution is to install this driver instead.

 

http://global-download.acer.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Broadcom_5.100.235.19_W7x86W7x64_A.zip?acerid=634408506216820809&Step1=Notebook,%20Ultrabook&Step2=Aspire&Step3=Aspire%205250&OS=702&LC=en&BC=Acer&SC=PA_6

 

This an updated version of the driver from Acer but originally made for another model. Make sure to uninstall the old driver from 'control panel--->programs and features' and restart the system before installing it.

 

Thanks! This solution worked!






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