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Devices see router but not internet


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#1 dybeck

dybeck

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Posted 04 May 2013 - 02:55 PM

Can anyone help?

My wired and wireless devices can all find my home network - but the router can't connect to the internet...

This all happened after infection by some ransomware (which I finally cured by rolling back to a restore point a few days old) - but I can't see the connection between this and the router...

I've tried a different ADSL filter - same problem... ISP tech support were no help... 

Does anyone have any ideas? Could the infection have somehow damaged the router firmware? And if so, how can I fix it?

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#2 Sneakycyber

Sneakycyber

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Posted 08 May 2013 - 06:35 PM

Please download and runMinitoolbox post your log in your next reply.

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +





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