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Blue Screen


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#1 hometown_glory

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Posted 04 May 2013 - 02:02 PM

 
 

Hello,

 

I hope I'm in the right forum for this question.

 

For the past week or so, my computer has been getting the blue screen of death. First it started because after a google search of what was on the blue screen, I learned that McAfee and another security program couldn't be used together, so once I uninstalled both programs and went with a different virus protection program (Avast), that problem went away. But now for the past couple days, I've been getting another blue screen. It'll happen when trying to watch videos (such as live streams) online, it also just happened while trying to watch a DVD with HP media.

 

My computer will get all weird coloured lines on it, then it'll go to a black screen with different colour lines on it each time, then a box will pop up but it's unreadable since it's just white or some other colour so I can't see what the problem actually is (I assume it's the blue box).

 

When I restart my computer, a windows crashed box will pop up. I will post what the last report read.

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    4105

Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA80041320A0
  BCP2:    FFFFF8800434CEFC
  BCP3:    0000000000000000
  BCP4:    0000000000000002
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\050413-29577-01.dmp
  C:\Users\Kiera\AppData\Local\Temp\WER-256153-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

 

I have Windows 7 64-bit. My laptop is HP Pavilion dv6 and my processor is AMD Turion II P540 Dual-Processor. And I have 4gb of memory.

 

I would appreciate any help you can give me. I'm worried about the state of my laptop.
 

 

 


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#2 Anshad Edavana

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Posted 05 May 2013 - 10:57 AM

Hi

 

Please post the full model number and service tag of your PC (example - DV6-2401TU). You will be able to find that in the bottom sticker.

 

Please post a snapshot of your system using Speccy.

 

 

Post the Web link displayed by Speccy in next post.

 

Also upload your Crash dump files to any of the free file hosting site like 'mediafire' . You can copy dump files from "C:\Windows\Minidump" folder. Copy all the dumps (.dmp) and zip them to reduce size. Post the download link to the dumps in next post.

 

If you can' see any dump files in 'minidump' folder please specify it.



#3 hometown_glory

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Posted 05 May 2013 - 08:44 PM

Product number: XG884UA#ABC

is that right?

 

Or is it X16-96072. There's so many numbers.

 

Let me know.



#4 hometown_glory

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Posted 05 May 2013 - 08:49 PM

http://speccy.piriform.com/results/ih3ukHXdqI3F8dGjtAuPm7s

 

.dmp: http://www.sendspace.com/file/awiz4u

 

I hope I did the .dmp thing right.



#5 Anshad Edavana

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Posted 05 May 2013 - 10:59 PM

Hi

 

A quick look in the Speccy link you provided shows you installed a buggy Windows update kb2823324. This update caused a lot of systems to crash, bluescreen and infinite startup loop and as a result canceled by Microsoft. Uninstall this update immediately  You can read more info in the below link. 

 

https://support.microsoft.com/kb/2839011

 

Uninstallation instructions :

 

  1. In Control Panel, open Programs, and then click View Installed updates.
  2. Select Security Update for Microsoft Windows (KB2823324), and then click Uninstall to uninstall the security update.

 

If uninstalling that update didn't solved the problem post the exact model number by referring below Video tuts :

 

 

 

 

 

 

Analysis of the dumps you posted shows a possible video driver crash. Updating video driver is necessery but that can't be done without knowing the model number.


Edited by Anshad Edavana, 05 May 2013 - 11:05 PM.


#6 hometown_glory

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Posted 06 May 2013 - 04:10 PM

So, I searched in my installed updates and couldn't find that update?

But here's my model number. Dv6-3109ca
Hope that's right.

#7 hamluis

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Posted 07 May 2013 - 10:28 AM

Had to copy this from moved post to two topics by Anshad:  In the future...when someone intrudes into a topic not initiated by herself/himself...please report the intrusion and a mod will remove the post which is not by the OP.  Let's show some respect for the originator of any topic, Please...do not respond to post/topic hijacks, simply report them - Hamluis.

 

 

@hometown_glory 

 

Your Speccy link lists that patch in "10/04/2013 Security Update for Windows 7 for x64-based Systems (KB2823324)". 

 

Your dumps shows ATI VGA driver as the cause of the blue screen. Go to 'Control Panel-->Programs" and uninstall your AMD display driver and catalyst control center.  Now install this driver :

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-86676-1&cc=us&dlc=en&lc=en&os=4063&product=4327549&sw_lang=

 

 

Hope this will solve your issue.


Edited by hamluis, 07 May 2013 - 02:33 PM.


#8 hometown_glory

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Posted 07 May 2013 - 02:23 PM

 
 
 
 

I can't find that windows install, I've even searched. Do you think it got deleted on its own somehow?

 

Also, when I go to uninstall the AMD, it only gives me the option to change or repair.

 

35dd9fp.png

 

What should I do?

 

Update: I uninstalled the catalyst control center with Ccleaner. Where would I find the AMD display driver? I don't see that. I don't want to proceed til I know I've done the right thing.

 


Edited by hometown_glory, 07 May 2013 - 03:53 PM.


#9 hometown_glory

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Posted 07 May 2013 - 04:25 PM

Okay, I figured it all out and installed that driver. I hope it's correct. I still can't find that windows security update though.

 

I'll report back and let you know if the problem got fixed.



#10 hometown_glory

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Posted 07 May 2013 - 05:18 PM

 
 

So another update, I want you to be up to minute on what is happening.

 

I got another blue screen and got this message when it rebooted.

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    4105

Additional information about the problem:
  BCCode:    1000009f
  BCP1:    0000000000000004
  BCP2:    0000000000000258
  BCP3:    FFFFFA80033F8B50
  BCP4:    FFFFF80000B9C510
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\050713-19188-01.dmp
  C:\Users\Kiera\AppData\Local\Temp\WER-206779-0.sysdata.xml

 

Also when I try to open the Catalyst control centre, it just keeps saying "the program has stopped working."



#11 Anshad Edavana

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Posted 07 May 2013 - 11:24 PM

Hi

As your system already installed the hotfix kb 2840149 which is meant to fix kb 2823324 don't worry about that.


Your system bluscreens only when your graphics card is used. Out of the 4 dumps you posted, 3 of them shows AMD display driver as the cause of the issue. This confirms a problem with the graphics part of the system. It could be either a hardware fault or a software fault.

So far the possibilities are the followings.

A ) Corrupted driver.

That is the common fault and the first thing we tried is to remove and re install the driver. Proper way to update driver is to remove the old driver and install the latest one available. If you did the uninstallation correctly you will get 'Standard VGA adapter' in device manager. After that we are good to install the new driver. I hope you did it that right way.

B ) Overheating.

If the laptop's ventilation system is blocked by dust, both CPU and graphic chip will overheat and cause BSOD or power off symptoms. Cleaning the FAN and ventilation requires extreme caution as a single mistake while disassembling can make the laptop a paper weight. My recommendation is to do it under the guidance of someone with experience. If you are comfortable to do the cleaning yourself refer the service manual of the model.

http://h10032.www1.hp.com/ctg/Manual/c02659236.pdf


C ) A faulty graphics chip or video RAM.

This can be happen if the vents are blocked for a long time. Continues overheating can damage the chip.



Before disassemble and clean the laptop we should complete diagnosing the software part first. Please do the following steps :

1 ) Uninstall the video driver and restart. Now the system will install the default 'Standard VGA adapter' driver for your graphics card. Cofirm it is doing so.

2 ) Go to control "panel-->Programs" and check for an update numbered 'KB 2670838'. This update is known to cause BSOD in certain systems especially with AMD graphics.

Read this : http://support.microsoft.com/kb/2670838

That update mainly affected Laptops with hybrid graphics. To make sure this is not causing any issues uninstall it.

Quote
To uninstall update 2670838, follow these steps:

  • Click Start, click Control Panel, click Programs, and then click Programs and Features.
  • Click View installed updates.
  • Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

After uninstalling that update and VGA driver test how the system works and report. Don't install the downloaded driver until i asked to do so. Also please  download MiniToolBox, http://www.bleepingcomputer.com/download/minitoolbox/ Save it to your desktop and run it.

 

Checkmark the following boxes:

 

•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 
Click Go and copy / paste the result (Result.txt). This will give some additional data necessary for troubleshooting.

Edited by Anshad Edavana, 08 May 2013 - 03:20 AM.


#12 hometown_glory

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Posted 08 May 2013 - 11:30 AM

I wish I could tell you if it actually installed the standard VGA adapter, but I'm unsure. When I rebooted after removing a driver with driver sweeper, a black box popped up and said it was installing ATI and asked to press y/n. I don't know if I should proceed til I know for sure this is right.

 

Sorry, I'm not the greatest with tech stuff haha



#13 Anshad Edavana

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Posted 08 May 2013 - 11:47 AM

Hi

 

Don't allow to install the driver. Also make sure to delete the folders "swsetup" and "AMD or ATI"  located in the root of C drive. Those are the folders where all HP drivers are extracted. We should remove that folder to stop Windows from automatically search for drivers in that folder. After uninstall the driver check again in "Programs and features" for any residues left (like anything started with 'Catalyst" and "CCC").

 

 

After driver uninstallation finished  proceed to uninstall the update KB 2670838.

 

Post the Minitoolbox results after uninstallation finished.


Edited by Anshad Edavana, 08 May 2013 - 11:48 AM.


#14 hometown_glory

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Posted 08 May 2013 - 01:02 PM

I hit "y" before I asked how to proceed because it wouldn't let me proceed unless I hit something. But I've deleted both those folders now, so is that okay?

 

Also, that update isn't in my update list.

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Kiera (administrator) on 08-05-2013 at 14:02:04
Running from "C:\Users\Kiera\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/08/2013 01:27:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPPhotoViewer.exe, version: 5.0.0.0, time stamp: 0x4c11f9a0
Faulting module name: _render3d.pyd, version: 4.5.3993.2602, time stamp: 0x4b68656b
Exception code: 0xc0000005
Fault offset: 0x0000de93
Faulting process id: 0x364
Faulting application start time: 0xHPPhotoViewer.exe0
Faulting application path: HPPhotoViewer.exe1
Faulting module path: HPPhotoViewer.exe2
Report Id: HPPhotoViewer.exe3

Error: (05/08/2013 01:25:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: HPPhotoViewer.exe, version: 5.0.0.0, time stamp: 0x4c11f9a0
Faulting module name: _render3d.pyd, version: 4.5.3993.2602, time stamp: 0x4b68656b
Exception code: 0xc0000005
Fault offset: 0x0000de93
Faulting process id: 0xf30
Faulting application start time: 0xHPPhotoViewer.exe0
Faulting application path: HPPhotoViewer.exe1
Faulting module path: HPPhotoViewer.exe2
Report Id: HPPhotoViewer.exe3

Error: (05/07/2013 10:11:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 998

Error: (05/07/2013 10:11:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 998

Error: (05/07/2013 10:11:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/07/2013 06:19:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5070

Error: (05/07/2013 06:19:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5070

Error: (05/07/2013 06:19:18 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/07/2013 06:19:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4072

Error: (05/07/2013 06:19:17 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4072


System errors:
=============
Error: (05/08/2013 00:30:07 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (05/08/2013 00:21:35 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%3

Error: (05/08/2013 00:19:23 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.149.1380.0).

Error: (05/08/2013 00:09:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.

Error: (05/08/2013 00:09:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.

Error: (05/07/2013 10:14:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WinDefend service.

Error: (05/07/2013 10:14:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (05/07/2013 07:45:35 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (05/07/2013 07:36:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:18:38 PM on ?07/?05/?2013 was unexpected.

Error: (05/07/2013 06:21:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.


Microsoft Office Sessions:
=========================
Error: (05/08/2013 01:27:49 PM) (Source: Application Error)(User: )
Description: HPPhotoViewer.exe5.0.0.04c11f9a0_render3d.pyd4.5.3993.26024b68656bc00000050000de9336401ce4c1155ce3047C:\Program Files (x86)\Hewlett-Packard\MediaSmart\Photo\PhotoViewer\HPPhotoViewer.exeC:\Program Files (x86)\Hewlett-Packard\MediaSmart\Photo\PhotoViewer\koan\_render3d.pyd9a912a82-b804-11e2-850a-d344bc7ba12d

Error: (05/08/2013 01:25:38 PM) (Source: Application Error)(User: )
Description: HPPhotoViewer.exe5.0.0.04c11f9a0_render3d.pyd4.5.3993.26024b68656bc00000050000de93f3001ce4c10feb3dae7C:\Program Files (x86)\Hewlett-Packard\MediaSmart\Photo\PhotoViewer\HPPhotoViewer.exeC:\Program Files (x86)\Hewlett-Packard\MediaSmart\Photo\PhotoViewer\koan\_render3d.pyd4c699ced-b804-11e2-850a-d344bc7ba12d

Error: (05/07/2013 10:11:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 998

Error: (05/07/2013 10:11:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 998

Error: (05/07/2013 10:11:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/07/2013 06:19:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5070

Error: (05/07/2013 06:19:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5070

Error: (05/07/2013 06:19:18 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/07/2013 06:19:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4072

Error: (05/07/2013 06:19:17 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4072


CodeIntegrity Errors:
===================================
  Date: 2012-08-08 19:06:26.619
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-08-08 19:06:26.509
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-02-12 00:11:23.880
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\Kiera\AppData\Local\Temp\EverestDriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-02-12 00:11:23.859
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\Kiera\AppData\Local\Temp\EverestDriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-02-12 00:11:23.611
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lavalys\EVEREST Home Edition\kerneld.amd64 because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-02-12 00:11:23.590
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lavalys\EVEREST Home Edition\kerneld.amd64 because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2010-12-29 23:02:44.368
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\Kiera\AppData\Local\Temp\EverestDriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2010-12-29 23:02:44.352
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\Kiera\AppData\Local\Temp\EverestDriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2010-12-29 23:02:43.901
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lavalys\EVEREST Home Edition\kerneld.amd64 because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2010-12-29 23:02:43.884
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Lavalys\EVEREST Home Edition\kerneld.amd64 because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.8)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.7.0.1530)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.169)
Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
Adobe Shockwave Player 11.6 (Version: 11.6.8.638)
Agatha Christie - Death on the Nile (Version: 2.2.0.95)
AMD Accelerated Video Transcoding (Version: 12.5.100.21116)
AMD APP SDK Runtime (Version: 10.0.937.2)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2012.1116.1515.27190)
AMD Media Foundation Decoders (Version: 1.0.71116.1554)
AMD USB Filter Driver (Version: 1.0.15.94)
AMD VISION Engine Control Center (Version: 2012.1116.1515.27190)
Any DVD Converter Professional 3.6.2
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Atheros Driver Installation Program (Version: 9.2)
Audacity 2.0.3 (Version: 2.0.3)
Audiogalaxy
avast! Internet Security (Version: 8.0.1488.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bell Internet Check-up
BitTorrent (Version: 7.8.0.29545)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0416.541.8279)
Catalyst Control Center Graphics Full Existing (Version: 2010.0416.541.8279)
Catalyst Control Center Graphics Full New (Version: 2010.0416.541.8279)
Catalyst Control Center Graphics Light (Version: 2010.0416.541.8279)
Catalyst Control Center Graphics Previews Common (Version: 2010.0416.541.8279)
Catalyst Control Center Graphics Previews Common (Version: 2012.1116.1515.27190)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0416.541.8279)
Catalyst Control Center InstallProxy (Version: 2010.0416.541.8279)
Catalyst Control Center InstallProxy (Version: 2012.1116.1515.27190)
Catalyst Control Center Localization All (Version: 2010.0416.541.8279)
Catalyst Control Center Localization All (Version: 2012.1116.1515.27190)
CCC Help Chinese Standard (Version: 2010.0416.0540.8279)
CCC Help Chinese Standard (Version: 2012.1116.1514.27190)
CCC Help Chinese Traditional (Version: 2010.0416.0540.8279)
CCC Help Chinese Traditional (Version: 2012.1116.1514.27190)
CCC Help Czech (Version: 2010.0416.0540.8279)
CCC Help Czech (Version: 2012.1116.1514.27190)
CCC Help Danish (Version: 2010.0416.0540.8279)
CCC Help Danish (Version: 2012.1116.1514.27190)
CCC Help Dutch (Version: 2010.0416.0540.8279)
CCC Help Dutch (Version: 2012.1116.1514.27190)
CCC Help English (Version: 2010.0416.0540.8279)
CCC Help English (Version: 2012.1116.1514.27190)
CCC Help Finnish (Version: 2010.0416.0540.8279)
CCC Help Finnish (Version: 2012.1116.1514.27190)
CCC Help French (Version: 2010.0416.0540.8279)
CCC Help French (Version: 2012.1116.1514.27190)
CCC Help German (Version: 2010.0416.0540.8279)
CCC Help German (Version: 2012.1116.1514.27190)
CCC Help Greek (Version: 2010.0416.0540.8279)
CCC Help Greek (Version: 2012.1116.1514.27190)
CCC Help Hungarian (Version: 2010.0416.0540.8279)
CCC Help Hungarian (Version: 2012.1116.1514.27190)
CCC Help Italian (Version: 2010.0416.0540.8279)
CCC Help Italian (Version: 2012.1116.1514.27190)
CCC Help Japanese (Version: 2010.0416.0540.8279)
CCC Help Japanese (Version: 2012.1116.1514.27190)
CCC Help Korean (Version: 2010.0416.0540.8279)
CCC Help Korean (Version: 2012.1116.1514.27190)
CCC Help Norwegian (Version: 2010.0416.0540.8279)
CCC Help Norwegian (Version: 2012.1116.1514.27190)
CCC Help Polish (Version: 2010.0416.0540.8279)
CCC Help Polish (Version: 2012.1116.1514.27190)
CCC Help Portuguese (Version: 2010.0416.0540.8279)
CCC Help Portuguese (Version: 2012.1116.1514.27190)
CCC Help Russian (Version: 2010.0416.0540.8279)
CCC Help Russian (Version: 2012.1116.1514.27190)
CCC Help Spanish (Version: 2010.0416.0540.8279)
CCC Help Spanish (Version: 2012.1116.1514.27190)
CCC Help Swedish (Version: 2010.0416.0540.8279)
CCC Help Swedish (Version: 2012.1116.1514.27190)
CCC Help Thai (Version: 2010.0416.0540.8279)
CCC Help Thai (Version: 2012.1116.1514.27190)
CCC Help Turkish (Version: 2010.0416.0540.8279)
CCC Help Turkish (Version: 2012.1116.1514.27190)
ccc-core-static (Version: 2010.0416.541.8279)
ccc-utility64 (Version: 2010.0416.541.8279)
ccc-utility64 (Version: 2012.1116.1515.27190)
CCleaner (Version: 4.01)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Clickfree Easy Image
Commander Keen - Keen Dreams
Cosmo’s Cosmic Adventure
CyberLink DVD Suite (Version: 7.0.3003)
D110 (Version: 140.0.283.000)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
Diner Dash 5 - Boom (Version: 1.0.1)
Dora's Carnival Adventure (Version: 2.2.0.95)
DVD Menu Pack for HP MediaSmart Video (Version: 4.1.4121)
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESU for Microsoft Windows 7 (Version: 1.0.0)
FATE (Version: 2.2.0.95)
Final Drive Nitro (Version: 2.2.0.95)
Fliqlo Screen Saver
Google Chrome (Version: 26.0.1410.64)
Google Drive (Version: 1.9.4536.8202)
Google Update Helper (Version: 1.3.21.145)
GPBaseService2 (Version: 140.0.211.000)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.0.5.1)
HP Advisor (Version: 3.4.12850.3526)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Documentation (Version: 1.1.1.0)
HP DVB-T TV Tuner 8.0.64.43 (Version: 8.0.64.43)
HP Games (Version: 1.0.1.3)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP MediaSmart DVD (Version: 4.1.4229)
HP MediaSmart Movies and TV (Version: 1.0.0.10)
HP MediaSmart Music (Version: 4.1.4215)
HP MediaSmart Photo (Version: 4.1.4211)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.1.4214)
HP MediaSmart Webcam (Version: 4.1.3024)
HP Mouse Suite (Version: 1.1.1)
HP Photo Creations (Version: 1.0.0.8812)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Power Manager (Version: 1.2.3)
HP Product Detection (Version: 11.14.0001)
HP Product Detection (Version: 11.15.0005)
HP Quick Launch (Version: 2.4.4)
HP Setup (Version: 8.1.4186.3400)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Software Framework (Version: 4.1.6.1)
HP Solution Center 14.0 (Version: 14.0)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.003.001.001)
HP Wireless Assistant (Version: 4.0.9.0)
HPAppStudio (Version: 140.0.95.000)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
HTC Home Apis (Version: 3.0.620.0)
IDT Audio (Version: 1.0.6292.0)
InstantMask Pro 2.8
iTunes (Version: 11.0.2.26)
Janetter 4.2.1.1
Java 7 Update 9 (64-bit) (Version: 7.0.90)
Java Auto Updater (Version: 2.1.6.0)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
Jewel Quest - Heritage (Version: 2.2.0.95)
LabelPrint (Version: 2.5.2907)
Last.fm Scrobbler 2.1.35
LightScribe System Software (Version: 1.18.20.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft Mouse and Keyboard Center (Version: 2.1.177.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Word 2010 (Version: 14.0.6029.1000)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Movie Theme Pack for HP MediaSmart Video (Version: 4.1.4030)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
NexDef Plug-in
OpenOffice.org 3.2 (Version: 3.2.9502)
Origin (Version: 9.0.14.2148)
Pandora Service
PDF Settings CS5 (Version: 10.0)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
Plants vs. Zombies (Version: 2.2.0.95)
PMB (Version: 5.5.02.12220)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4204)
PowerDirector (Version: 8.0.3003)
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
QuickTime (Version: 7.73.80.64)
QuickTransfer (Version: 140.0.98.000)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.23.623.2010)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30113)
Recovery Manager (Version: 5.5.3023)
Registry Easy v5.6 (Version: 5.6)
Revo Uninstaller 1.94 (Version: 1.94)
Rosetta Stone Version 3 (Version: 3.3.5.2)
RPS CRT (Version: 9.0.40)
RPS RpsCore (Version: 9.0.40)
Safari (Version: 5.34.57.2)
Scan (Version: 140.0.80.000)
Shared C Run-time for x64 (Version: 10.0.0)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.214.000)
Status (Version: 140.0.256.000)
StreamTorrent 1.0
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.1.6.64)
The KMPlayer (remove only)
The Sims™ 2 Double Deluxe
The Sims™ 3 (Version: 1.42.130)
The Sims™ 3 Seasons (Version: 16.0.136)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
TweetDeck (Version: 0.38.2)
TweetDeck (Version: 1.5.3)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 64-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2598242) 64-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 64-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers - The Secret City (Version: 2.2.0.95)
VirtualCloneDrive
VLC media player 2.0.6 (Version: 2.0.6)
VLC Streamer 1.50
VSO Downloader 2.9.14.4 (Version: 2.9.14.4)
Wajam (Version: 1.50)
WebReg (Version: 140.0.212.017)
WildTangent Games App (HP Games) (Version: 4.0.5.31)
WildTangent Games App (Version: 4.0.5.36)
Windows 7 Logon Background Changer (Version: 1.5.2)
Windows Driver Package - Hewlett - Packard (HidUsb) HIDClass  (01/26/2010 1.12.7600.16385) (Version: 01/26/2010 1.12.7600.16385)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 76%
Total physical RAM: 3834.9 MB
Available physical RAM: 916.9 MB
Total Pagefile: 7667.99 MB
Available Pagefile: 4352.22 MB
Total Virtual: 4095.88 MB
Available Virtual: 3989.69 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:278.55 GB) (Free:92.36 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:19.24 GB) (Free:2.76 GB) NTFS
5 Drive g: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32

========================= Users: ========================================

User accounts for \\KIERA-HP

Administrator            Guest                    Kiera                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#15 hometown_glory

hometown_glory
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Posted 08 May 2013 - 01:05 PM

Just looking at that log and the installed programs, it shows a lot of CCC, Catalyst, AMD... yet none of those things are in my programs to remove on programs and features.






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