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Need help with Trojan.Zeroaccess!inf4 virus


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3 replies to this topic

#1 big13oss

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Posted 03 May 2013 - 09:24 PM

Hello, I've recently come cross this virus and I've heard really bad thing about it, Norton says I have to delete it manually, I've tried power eraser and Trojan.Zeroaccess Removal Tool yet nothing happens. I'm running windows 7, 64 bit, any help is appreciated


Edited by Orange Blossom, 04 May 2013 - 12:39 AM.
Moved to AII from Windows 7. ~ OB


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#2 Broni

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Posted 04 May 2013 - 02:48 PM

Welcome aboard p22002758.gif

 

ZeroAccess rootkit requires elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 big13oss

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Posted 05 May 2013 - 10:46 PM

thank you very much for your help :)



#4 Broni

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Posted 05 May 2013 - 10:50 PM

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