Posted 03 May 2013 - 08:22 AM
Hi! I'm new to this website and was looking for some help.
Ever since the update KB2823324, my laptop has gone to hell. When it's switched off or goes onto sleeper mode, it doesn't come back on, I can hear the laptop starting up but screen remains blank, I had to leave it a couple of hours and it eventually came on. I assumed it was laptop screen that was at fault but when I looked at forums, people said that said update caused blank screens then it occurred to me that's exactly when my laptop stopped working. I uninstalled the update and guess what? My laptop was working perfectly well. A week later, my laptop informed me there was another Microsoft update but I ignored it as I no longer trusted these update but alas I forgot about it and left my laptop for more that fours hours and it updated. The problem returned and the screen stays off, I know the screen works because I did the same as before, I leave the laptop on for a few hours, come back to it, switch it on and off again and the screen comes on. I installed the new update (I think it's either KB2840149 or KB2839011 - I can't check right now as guess what? My laptop screen is remaining blank) and the problem is still there, the screen remains blank and i have to leave it for a few hours for it to work! It's getting infuriating, I'm not very good with computers so it's hard to keep track on what to do.
I was wondering if anyone knows what to do? My laptop is an HP brand G56 and I'm using Windows 7 home premium if that's anymore help?
Thanks in advance,