I have a PC running Win XP Pro (SP 3). It has two CD/DVD drives. The Device Manager calls them "ATAPI iHAS220 6." They work okay, except some time ago I lost the ability to manually open either them when empty, or to manually eject a disk that is in one of them.
I CAN open both of them with a paper clip. Also, if I rip the contents of a CD using Win Media Player, they DO eject automatically when the ripping is done.
But I cannot eject them with the button on the front of the CD/DVD player; the drive strains to open, repeatedly. Nor can I eject them via Windows Explorer (right click, Eject); usually the drive strains to open, and then it crashes Windows Explorer when I try that. Occasionally, the drive does open after it strains a few times, but it still crashes Windows Explorer.
I have tried cleaning the belts, as far as I can reach them. That had no effect.
I suppose the switch on the front might be broken, but that seems unlikely since they both starting malfunctioning about the same time.
What could I try next?