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CD/DVD drives won't open or eject


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#1 anonanon

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Posted 02 May 2013 - 10:51 PM

I have a PC running Win XP Pro (SP 3).  It has two CD/DVD drives.  The Device Manager calls them "ATAPI iHAS220 6."  They work okay, except some time ago I lost the ability to manually open either them when empty, or to manually eject a disk that is in one of them.

 

I CAN open both of them with a paper clip.  Also, if I rip the contents of a CD using Win Media Player, they DO eject automatically when the ripping is done.

 

But I cannot eject them with the button on the front of the CD/DVD player; the drive strains to open, repeatedly.  Nor can I eject them via Windows Explorer (right click, Eject); usually the drive strains to open, and then it crashes Windows Explorer when I try that.  Occasionally, the drive does open after it strains a few times, but it still crashes Windows Explorer.

 

I have tried cleaning the belts, as far as I can reach them.  That had no effect.

 

I suppose the switch on the front might be broken, but that seems unlikely since they both starting malfunctioning about the same time.

 

What could I try next?

 

Thanks,

Roger

 

 



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#2 Broni

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Posted 02 May 2013 - 10:58 PM

Uninstall both drives through Device Manager.

Restart computer and they'll be reinstalled automatically.


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#3 anonanon

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Posted 02 May 2013 - 11:07 PM

Thanks.  Are there any risks, e.g. that I'd lose the existing drivers and have trouble getting them back?

 

Roger



#4 Broni

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Posted 02 May 2013 - 11:21 PM

No, not really.


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#5 jacksons84

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Posted 03 May 2013 - 04:49 AM

If you know Some technical work then you need to assemble and dissembled the cd room and change the belt and check the Magnet of CD capturing. Regards


Edited by hamluis, 03 May 2013 - 10:41 AM.


#6 anonanon

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Posted 08 May 2013 - 09:48 PM

Broni,

 

I tried what you suggested, for one of the drives (uninstall in Device Manager, restart the system).  It did get recognized upon restart, so it's listed in the Device Manager again.  But it still doesn't open when I push the button or try to eject from Win Explorer.

 

What else can I try?  Since it ejects automatically after Media Player rips the contents of a CD, I know it's a software and not a hardware problem.  Also because the same problem cropped up in both drives at about the same time.

 

Roger



#7 Broni

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Posted 08 May 2013 - 10:07 PM

Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.


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#8 anonanon

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Posted 09 May 2013 - 01:33 PM

Broni,

 

I have 9 items there:

 

2 are ATA storage controllers

3 say simply "Primary IDE Channel"

3 say simply "Secondary IDE Channel"

1 is a standard dual channel controller.

 

Is there any way to figure out which ones are for the DVD drives?

 

Roger



#9 Broni

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Posted 09 May 2013 - 04:04 PM

It doesn't matter.

Uninstall these 6:

3 say simply "Primary IDE Channel"

3 say simply "Secondary IDE Channel"

They'll get back there after restart.


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#10 anonanon

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Posted 09 May 2013 - 08:17 PM

Okay, I uninstalled those six.  It took two restarts, and they came back, but the problem is still there -- can't eject either drive using the front buttons, and when I try to eject/open them from Windows Media Player, it doesn't work and crashes the software.

 

If there is a disc in the drive, Media Player can eject it just fine. But if the drive is empty, it can't.  There are mechanical sounds as the drive "tries" to open, but it can't.  Is that a clue?

 

What else could I try?

 

Roger



#11 Broni

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Posted 09 May 2013 - 08:35 PM

Personally I'm out of ideas. I'm sorry :(


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#12 caperdog

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Posted 10 May 2013 - 06:38 AM

 

...; the drive strains to open, repeatedly.  Nor can I eject them via Windows Explorer (right click, Eject); usually the drive strains to open, ...that.  Occasionally, the drive does open after it strains a few times, ....

 If you do not have software running like cd burning with drag and drop feature locking the drive then strains sounds more like a mechanical issue rather then software.
Its amazing what you can find in a CD/DVD drive especially if there are small kids around. :)

#13 anyrepli

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Posted 10 May 2013 - 06:46 AM

If it ejects OK after burning but you can't manually eject it, then some software has taken control of the device and has locked it (until needed). Try this test: while booting, press the eject button (before you get to windows) and if it opens, you can be sure that a program (like CD burning software) is causing your issue.


Edited by anyrepli, 10 May 2013 - 06:47 AM.


#14 anonanon

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Posted 10 May 2013 - 08:52 PM

Well, when I tried pressing the eject button during bootup, it worked some of the time, after straining several times. And now one of them opens reliably, and the other after multiple tries.  They are opening better than before.

 

I do have several CD burning programs installed, freeware that never worked that well for me.  In case one of them was responsible, should I just try uninstalling them?  They are DVD VIdeoSoft, CD BurnerXP, and BurnAware.

 

Roger



#15 bludgard

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Posted 10 May 2013 - 09:54 PM

If it ejects OK after burning but you can't manually eject it, then some software has taken control of the device and has locked it (until needed).

Ditto. Thinking that maybe some sort of "virtual" or printer-networkded drive is the issue. After several attempts at ejecting the CD/DVD, check Task Manger and look for run.dll entries. Make sure Show all processes from all users is enabled.

Post a screenshot of said prcesses.

Or:

Physically remove CD/DVD drive and reseat the device after uninstalling device drivers.






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