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Adobe Flash Player as a virus?


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#1 mercuryrsng

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Posted 02 May 2013 - 09:17 PM

Having a strange issue here.  I cannot update Adobe Flash Player.  Any browser that I download it in, the browser tells me that a virus was detected and the file was deleted.  I assume that I have some kind of malware that is blocking flash.  I ran Malwarebytes Antimalware and it didn't find anything.   Any ideas?

 

Thanks

 

~~Justin



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#2 boopme

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Posted 02 May 2013 - 09:56 PM

Hello Justin, lets look at these

 

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

 

 

>>>>>

 

Please download AdwCleaner by Xplode onto your desktop.
•Close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with Ok.
•You will be prompted to restart your computer. A text file will open after the restart.
•Please post the contents of that logfile with your next reply.
•You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

>>>>

 

Now I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 mercuryrsng

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Posted 03 May 2013 - 09:04 AM

When I try to download them, I get "Failed, virus detected", even in safe mode.  I am using Chrome.  I tried Internet Explorer and the same thing happens.  



#4 boopme

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Posted 03 May 2013 - 09:52 AM

Perhaps your antivirus can be told to allow them ?


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 mercuryrsng

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Posted 03 May 2013 - 10:19 AM

I don't think it's that because while in safe mode, the antivirus isn't running, correct?



#6 boopme

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Posted 03 May 2013 - 10:30 AM

Yes, was thinking Safe mode with Networking.

 

Can you run Rkill,then ADW and ESET

 

Please download Rkill by Grinler from one of the 4 links below (if one of them does not work try another...) and save it to your desktop:

Link 1
Link 2
Link 3
Link 4

•In order for Rkill to run properly you must disable your anti-malware software.  Please refer to this page if you are not sure how.
•Double-click on Rkill. (If you are using Windows Vista, please right-click on it and select Run As Administrator)?Note:  You may have to run Rkill a few times before it is successful.  You may also have to download Rkill from a different link which will save it as a different file name.

•A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
•An Rkill.log will appear.  Please copy and paste the contents in your reply (file also located at c:\rkill.log)
•Do not reboot your computer after running Rkill as the malware programs will start again.  If your computer reboots, run Rkill again before continuing on to the next step.
•If nothing happens or if the tool does not run, please let me know in your next reply.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 mercuryrsng

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Posted 03 May 2013 - 12:55 PM

Virus detected on all of the above...something crazy is going on here....



#8 boopme

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Posted 03 May 2013 - 01:43 PM

Can you post the logs?


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 mercuryrsng

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Posted 03 May 2013 - 03:01 PM

No, I mean any file that I try to download whether it's in Google Chrome or Internet Explorer, the browser alerts me that there was a virus detected, and that the file was deleted.  In Chrome, I can see the download progress in the rectangular box on the bottom left, and when it gets to 100 %, Windows appears to search for viruses.  I even disabled AVG and tried it again. In Internet Explorer, I can click the little "?" that comes up and it brings me into the Windows Help files, basically informing me on what a virus is.  I can't even get the file to download to run.  Same thing happens in Safe Mode, with Networking



#10 boopme

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Posted 03 May 2013 - 03:18 PM

Can you download them off another PC onto a Flash  Drive or a CD and run them off that?


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 mercuryrsng

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Posted 03 May 2013 - 08:23 PM

Yeah I will do that but I have been managing this computer remotely, so in a few days I can get to it.  Probably after the weekend.  I will be back.  Thanks!






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