Mod Edit: moved to External Hardware from XP ~~ boopme
I have a question from a client using XP, and I am having problems fixing him up. Here's his email:
When I go to print sometimes, I get the following message:
AcroRD32.exe - unable to locate component This application has failed to start because DLBCGF.DLL was not found. Re-installing the application may fix this problem.
i initially figure it was a reader driver problem, so had him uninstall and re-install reader, but then I got this message from him:
I did the procedure and it happened again.
You see, this document or file as you will is on a cd-rom. When I load the cd into the pc, there's no error messages when I go to print any of its pages. It's that I saved the information on the cd onto the pc and made a shortcut on the desktop. Then I get that error message when I try to print any of its contents. I know I should just print directly from the cd but shouldn't I be able to print from the shortcut I created without an error message? It just bugs me that there's a difference. Anyway, any thoughts you might have will be appreciated.
i'd appreciate any more ideas!
Edited by boopme, 02 May 2013 - 11:09 AM.