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plizz help


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13 replies to this topic

#1 yohnny224

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Posted 02 May 2013 - 08:10 AM

 Problem Event Name:    StartupRepairOffline
  Problem Signature 01:    6.1.7600.16385
  Problem Signature 02:    6.1.7600.16385
  Problem Signature 03:    unknown
  Problem Signature 04:    21200743
  Problem Signature 05:    AutoFailover
  Problem Signature 06:    20
  Problem Signature 07:    NoRootCause
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033
 

 



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#2 yohnny224

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Posted 02 May 2013 - 08:14 AM

hp pavilion dv7

intel core2duo CPU T6400 2.00GHz

OS Windows 7 32bit



#3 Queen-Evie

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Posted 02 May 2013 - 08:24 AM

What is the problem? Please include details of what is or is not happening.

#4 yohnny224

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Posted 02 May 2013 - 08:38 AM

sorry for my eng..

I start the pc all is ok until  begin to run Windows freezes and pops blue screen

 

and restart



#5 yohnny224

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Posted 02 May 2013 - 08:57 AM

5 days ago laptop was the fan cleaning service, after that everything was ok and then began yesterday



#6 yohnny224

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Posted 02 May 2013 - 09:01 AM

I do not know what to do, I have no money for the service .. Is it possible that the last service problem :mellow:



#7 yohnny224

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Posted 02 May 2013 - 09:35 AM

What else should write?



#8 sflatechguy

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Posted 02 May 2013 - 10:44 AM

Blue screens usually indicate a hardware problem. You said the problem started after you had the fan on your laptop cleaned? It's possible the fan wasn't reconnected or isn't working properly now, and the processor is overheating, causing the blue screen.


Edited by sflatechguy, 02 May 2013 - 10:45 AM.


#9 yohnny224

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Posted 02 May 2013 - 10:55 AM

tnx



#10 hamluis

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Posted 02 May 2013 - 12:39 PM

Well....BSODs occur for a variety of reasons, including Windows problems, hardware problems, malware problems. 

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

 List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#11 sflatechguy

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Posted 02 May 2013 - 12:56 PM

Overheating is pretty common in these cases -- tech takes out the fan and.cooling assembly to clean it and doesn't put it back properly. Booting into the BIOS and checking the CPU temperature while it's idling, or downloading and running a CPU temp monitor would provide a quick and easy answer. 

If it's not that, then follow up with the other steps.



#12 yohnny224

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Posted 02 May 2013 - 08:19 PM

when i start Windows  crashes befor log in and then blue screen + restart



#13 sflatechguy

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Posted 02 May 2013 - 08:28 PM

That's an even more serious issue. Sounds like some of your system files are missing or corrupt.

Do you have a recovery partition on your hard drive? You normally can access this by pressing the F8 key as the computer starts. Boot into that and do a startup repair. If you don't have that partition, insert your Windows 7 installation disk, boot from the CD drive, and run the startup repair from that. You can go into the BIOS and make sure your startup options are set so it boots from the CD before it tries to boot from the hard drive.



#14 sflatechguy

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Posted 02 May 2013 - 08:33 PM

The alternative is that it is a hardware issue of some sort. If you can go into the BIOS, disable everything except the video, mouse and keyboard. If the computer boots after that, go back into the BIOS and reenable hardware one item at a time, until it fails to boot again. Depending on what it is, you might be able to disable it again in BIOS and live without it.






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