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Installing Drivers on Fresh Install


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#1 lonogod

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Posted 02 May 2013 - 07:30 AM

Hello everyone!

 

I just did a fresh reinstall of Windows XP Professional on one of my Dell computers and I'm having trouble getting the correct drivers.  When I go to dell.com to get the drivers, the names don't match.  I'm completely ignorant to this part of computers so I don't know what I need and what I don't.

 

I right clicked on My Computer and went to Manage.  Then to Device Manager.  From there I see a big list of items.  The one that I assume I am supposed to address is ? Other devices.  The following are listed under that:

 

?! Ethernet Controller

?! PCI Device

?! PCI Simple Communications Controller

?! SM Bus Controller

?! Universal Serial Bus (USB) Controller

?! Unknown device

?! Video Controller

?! Video Controller (VGA Compatible)

 

My Service Tag is BMJVLL1.

 

Can someone assist me in getting the correct drivers, please?

 

Thank you!



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#2 Hawkers

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Posted 02 May 2013 - 07:56 AM

On the drivers and downloads section on the dell website. I would download the ones under Audio, Chipset, Network, Video.

 

http://www.dell.com/support/troubleshooting/uk/en/ukepp1/servicetag/BMJVLL1?s=BIZ

 

Install them one at a time and restart the computer if required then check again under device manager and see if any of the question marks have disappeared.

 

Also allow windows update to search for updates on your computer, sometimes it can sort some things.



#3 Platypus

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Posted 02 May 2013 - 08:06 AM

In addition to Hawkers' observations, I would add it's recommended to install the Chipset drivers first as these offer the most basic support for several devices. Then continue with the others.


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#4 lonogod

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Posted 02 May 2013 - 08:16 AM

Thank you for the quick responses!  I will do this and get back to you.  The only question I have is which video option do I choose?

 

Update Package for Microsoft® Windows® - VIDEO_DRVR_WIN_R205651.EXE

 

or

 

Hard-Drive - INTEL_G31-G33-Q33-Q35-GRAPHI_A04_R205651.EXE

 

Thank you again!



#5 Hawkers

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Posted 02 May 2013 - 08:18 AM

I think they are both the same outcome, but I would go for the Intel one 'INTEL_G31-G33-Q33-Q35-GRAPHI_A04_R205651.EXE'



#6 lonogod

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Posted 02 May 2013 - 08:20 AM

Thank you!  I'll post back soon.



#7 lonogod

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Posted 02 May 2013 - 08:28 AM

Um...I'm sorry, but how do I actually go about installing these?  I thought it would be self explanatory, but I'm lost already.


Edited by lonogod, 02 May 2013 - 08:28 AM.


#8 Hawkers

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Posted 02 May 2013 - 08:31 AM

Have you downloaded the .exe files from the website?

 

If so find the file on your computer then double click it to open it.



#9 lonogod

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Posted 02 May 2013 - 08:39 AM

I did that, but I followed the steps when installing the Chipset and it just creates C:\DELL\Drivers\59Y4P.  I go into that folder and try to run the file Setup but it gives me the following error message.

 

C:\DELL\Drivers\59Y4P\Setup.exe

This application has failed to start because the application configuration is incorrect.  Reinstalling the application may fix this problem.

 

I tried reinstalling, but it did not fix the issue.  Any ideas?


Edited by lonogod, 02 May 2013 - 08:43 AM.


#10 Hawkers

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Posted 02 May 2013 - 08:45 AM

This could be because some of the files setup programs are needed to run are not present on your computer, because it is a fresh install. Have you managed to let Windows Update download any updates which are applicable with your system.

 

I recommend you go here http://www.microsoft.com/en-us/download/details.aspx?id=30679 and click download on 'VSU1\vcredist_x86.exe'

 

Install that and then see if it will let you run the setup file.



#11 lonogod

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Posted 02 May 2013 - 08:51 AM

I got the following error message when I tried to run that:

 

The procedure entry point GetProcessID could not be located in the dynamic link library KERNEL32.dll.



#12 Hawkers

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Posted 02 May 2013 - 08:53 AM

What version of windows have you freshly installed on your hard drive? Does it have any service packs?



#13 lonogod

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Posted 02 May 2013 - 08:54 AM

I reinstalled Windows XP Professional.  I'm not sure what a service pack is.  I'm sorry!



#14 Hawkers

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Posted 02 May 2013 - 08:56 AM

Goto start > run > type 'winver'

 

What does it say before getting to the 'copyright' bit.



#15 lonogod

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Posted 02 May 2013 - 09:01 AM

Version 5.1 (Build 2600.xpclnt_qfc.010827-1803)






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