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Where do I begin, the fatal crashes?

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2 replies to this topic

#1 andrewe_66


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Posted 01 May 2013 - 05:01 PM

Yes I get the blue screen, and with the usual error messages. They do not seem to mean much. I guess this all started with the stepson he has a terrible history with computers kills them on a regular basis. I have no idea where he goes on the net but of course he says I only use Youtube etc. Anyway I can get the machine stable now and then by fixing the registry. It will run for 3 days without a problem, then he gets on it and bang.

My system is home built, I have and I5, Asus P7H55-M pro MB, 8 Gigs of ram, which I have tested and is perfectly ok. The machine works fine in safe mode and never crashes. When I reboot the system and Windows 7 starts up I sometimes get a little box pop up with Rundll32 and some extensions on that. The latest has WoW attached. Which seems very odd and maybe a root cause. I am considering getting a new hard disk with a fresh install just to see if that works. Any other ideas. I like my music and in safe mode just cant play anything.

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#2 Anshad Edavana

Anshad Edavana

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  • Local time:04:04 PM

Posted 02 May 2013 - 03:24 AM

Hi andrewe_66


BSOD can be a result of either software or hardware failure. We need to collect some data about your system before beginning any troubleshooting steps. Follow the instructions blow.


1) Post a snapdhot using Speccy . Read the below guide and post the web link given by Speccy in next reply.



2) Upload the crash dump files located in 'Windows\Mindump' folder. To do this disable User Account Control' (UAC) first and copy any files ending with a .dmp extension inside "C:\Windows\Minidump" folder to a temporary folder. Zip the folder and upload it to any free file hosting sites like 'Mediafire'. Post the download link to it in next reply.


3)  Minitoolbox:

Please download MiniToolBox, http://www.bleepingcomputer.com/download/minitoolbox/ Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark only the following boxes:
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
Click Go and copy / paste the result (Result.txt)
Also i like to know what do you exactly mean by 'fixing registry' ? . What you are usually doing when this happens ?

#3 andrewe_66

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Posted 03 May 2013 - 12:51 PM

Thanks for the reply and sorry about the delay in getting back. I will start on these tasks and post the results

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