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Internet Explorer has stopped working - message


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#1 Nancy9108

Nancy9108

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Posted 01 May 2013 - 03:03 PM

I keep getting this message.  I have a fairly new computer and it started 2 weeks ago.  Is there some type of reset I can do to keep this from happening?  Windows pops up bur when I hit "close" it appears internet explorer is still working.  Any ideas how to get rid of this?

 

Thank you for the help, in advance.



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#2 Guest_Francis Houle_*

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Posted 01 May 2013 - 03:44 PM

Are you running Windows 7 or Windows 8 ?



#3 Guest_Francis Houle_*

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Posted 01 May 2013 - 04:01 PM

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:



  1. Swipe in from the right edge of the screen (if you're using a mouse, point to the upper-right corner of the screen and move the mouse pointer down), and then tap or click Search. Enter Internet options in the search box, and then tap or click Settings.
  2. In the search results, tap or click Internet Options. Tap or click the Advanced tab and then tap or click Reset… 

    Note: Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data. 
  3. In the Reset Internet Explorer Settings window tap or click Reset 

    Note: 
    To delete all personal settings,tap or click the checkbox for Delete personal settings
  4. Close and then restart Internet Explorer for the changes to take effect.

 

 

  1. Exit all programs, including Internet Explorer.
  2. If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press Enter: inetcpl.cpl
    If you use Windows 7 or Windows Vista, click Start
     
    Type the following command in the Search box, and then press Enter: inetcpl.cpl
  3. The Internet Options dialog box appears.
  4. Click the Advanced tab.
  5. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
    Click to select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
  6. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  7. Start Internet Explorer again.

Source : http://support.microsoft.com/kb/923737/en






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