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network error, can't use any browsers but skype works??

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#1 onesweetypie


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Posted 01 May 2013 - 11:20 AM

Hi everyone,


I keep getting a network error. I'm not sure if it has to do with Kaspersky application launch, I keep receiving a pop that asks it send a failure report. I will take a screenshot when I can next. I can never send the failure report.


I can't use any of my browsers when I get the network error but I can skype? But when I am skyping, it's a computer within my house? I haven't tried skyping outside of my house as a test yet.


Is there a thread somewhere with a list of things I could do to speed up my computer and programs I could if it could be a virus or spyware? I tried to search and look around for about 30 mins now. edit I think I found it!


Another edit awhile back I got an email from comcast. I tried to fix it and it seems like I did because I haven't gotten an email from them again.

"Constant Guard from XFINITY identified one or more of your computers may be infected with a bot. A bot is a malicious form of software that is used to send spam, host a phishing site, or steal your identity by monitoring your keystrokes without your knowledge. It may be possible you are unaware that your computer is infected with a bot."


The email tells me to go to this link: https://constantguard.comcast.net/?CMP=EMC-Email1&utm_source=Notification&utm_medium=Email&utm_campaign=Email1



Any help would be greatly appreciated and thank you for your time!

Edited by onesweetypie, 01 May 2013 - 11:30 AM.

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#2 buddy215


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Posted 01 May 2013 - 12:32 PM

Is that email from almost a year ago...? Concerning the DNS Changer malware..?

If it is and you didn't completely remove the malware, then I suggest you follow the instructions 

here: Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help - Virus, Trojan, Spyware, and Malware Removal Logs

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

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