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Really slow or will not load one specific https website


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#1 butch85

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Posted 30 April 2013 - 04:41 PM

One specific website is reallly slow to load - 5 minutes or more - using chrome and firefox browser.  Will not connect at all using IE9.
 
I downloaded/updated JAVA and confirmed it is working,  I ran a full system Malwarebytes scan with no issues, did full system norton scan, I restored advanced settings in IE and reset the IE settings to their default settings and I made sure SSL 3.0 is checked.
 
I also tried adding the web address to "trusted settings".  No luck.
 
All other secure websites I try work fine in all browsers.
 
I even tried restoring windows  to a earlier setting a couple weeks ago with no luck.
 
Just seems odd that same issue with all browsers.  
 
Thanks

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 noknojon

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Posted 30 April 2013 - 05:13 PM

Hello -

Please list the site so that we can check that it is operating OK -

Have you attempted to access the site with another computer, or with another Internet Provider ??

 

Thank You -



#3 butch85

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Posted 30 April 2013 - 06:14 PM

Forgot to mention, I can login just fine using other computers.

 

It is my company website:

 

www.swalife.com



I also just downloaded and ran ccleaner.  Did not fix problem



#4 elishacuthbert

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Posted 30 April 2013 - 08:04 PM

Option 1 ) Try temporarily disabling and security software firewall or antivirus

Ping the website and provide the result

e.g., ping swalife.com -t

Check if you are able to access the website in Safe Mode WIth Networking.



#5 butch85

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Posted 30 April 2013 - 08:28 PM

Result of ping

 

 

 

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Christopher>ping swalife.com-t

Pinging swalife.com-t [54.241.6.17] with 32 bytes of data:
Reply from 54.241.6.17: bytes=32 time=109ms TTL=48
Reply from 54.241.6.17: bytes=32 time=218ms TTL=48
Reply from 54.241.6.17: bytes=32 time=241ms TTL=48
Reply from 54.241.6.17: bytes=32 time=79ms TTL=48

Ping statistics for 54.241.6.17:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 79ms, Maximum = 241ms, Average = 161ms

C:\Users\Christopher>



#6 butch85

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Posted 30 April 2013 - 08:38 PM

I think I also wasn't specific enough with my problem.  The initial website comes up quickly but when I log in with my username and password it takes a really long time in chrome in firefox - or not at al - and in IE9 it just gives up and says can't connect.

 

I can login just fine using a couple other comuters in our home network.



#7 frankp316

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Posted 01 May 2013 - 05:18 AM

Maybe you need to reset your password.



#8 butch85

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Posted 01 May 2013 - 06:22 AM

Login works fine on other computers.  And it works on the one in question - just takes a really long time - several minutes on this specific laptop (or not at all).



#9 butch85

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Posted 01 May 2013 - 10:34 AM

More info - using this computer now at library and login works fine.  So I read about possible ISP server issue?    I logged using this computer yesterday at my home where we have wireless router.  I was logged in from another computer at the same time.  I read somewhere on another forum and possible "BAND LIST" issue with isp server and only way to correct is to reset/change router settings?

 

Don't think I want to go through all that...



#10 elishacuthbert

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Posted 01 May 2013 - 02:31 PM

Ping result looks fine.

1) Try temporarily disabling and security software firewall or antivirus

2) Check if you are able to access the website in Safe Mode WIth Networking.

3) Reset the winsock catalog by typing the following command

netsh winsock reset

the following command will also reset the Internet Protocol.

netsh int ip reset resetlog.txt


Edited by elishacuthbert, 01 May 2013 - 02:34 PM.


#11 butch85

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Posted 03 May 2013 - 04:39 PM

So I am using the computer now in a hotel with another ISP and it is working fine to connect to that https website.  Just at home using my home router and network is there an issue.

 

Has anyone heard of this "band list" thing I read about where ISP server will do something weird if you are accessing a secure website at same time from a router?



#12 butch85

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Posted 19 May 2013 - 08:48 PM

One more try at this topic.  My laptop works fine accessing the secure company website from all ISP servers.  Have used it at 5 or 6 hotels recently with no issue at all.  At my home, still have same issue using my home isp/wife.  I connect fine on other computers on my home network.  If this is in issue with firewalls or winsock or whatever, why am I able to connect to all other secure and non secure websites on my home network except this one site when I log in?  And it works fine using any other isp server but my home (comcast) network?

 

Anyone?



#13 zlloyd1

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Posted 07 March 2016 - 04:09 AM

One specific website is really slow to load - 5 minutes or more - using chrome and Firefox browser.  Will not connect at all using IE9.

 

I am having a very similar issue with my credit card site....

On Firefox it lags for like 4-6 minutes after I click Log In before opening my account. :bubbles:

I also tried Internet Explorer to see if it was a browser issue, but in IE it just locks up completely when I click Log In.  :smash: 

I guess that is not surprising since IE is by Microsoft, who can't make any software that works right. :killcomp:

It is ONLY this particular site, and I have no issues logging into any other online accounts. :notme:

So, I am seriously considering dropping this card because of this stupidity, as the only advise they can give me is "try another device", but I only have the one computer so that is not an option!! :nono: :nono:

 


Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal


Edited by zlloyd1, 07 March 2016 - 04:11 AM.





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