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This is me a little embarrassed


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#1 karl261

karl261

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Posted 30 April 2013 - 03:59 PM

Hi,

 

I think I may need some help getting rid of some malware

 

Just put the phone down after talking to my bank. It looks like there has been some fraud on my account. Approx £400.00 has been spent online using my card. happily the bank spotted the fraud and stopped my card so I've not lost any money.

 

I assume that some malware on my PC has got my card details and sent them to some low life.

 

Spybot has found Smitfraud-C.gp.  which from a quick search is not straightforward to get rid of.

 

So I joined here in case I need some help.  I'll have a good read of the forums before posting a question, from past experience I know the answer is usually already out there

 

 

 

Why am I embarrassed?

 

Because I'm a programmer and should have protected my PC better.   

 



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#2 boopme

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Posted 30 April 2013 - 05:52 PM

Welcome to the forum karl.

I am first going to post something important and second an alternate cleaning.

Most likely you have a Backdoor infection though we have not seen a log.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.


To clean this we should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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