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Possible Corrupt Profile


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#1 luci2a

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Posted 09 April 2006 - 10:53 AM

Hi all
This is for a student friend of my daughter's, who has been home from uni for a couple of weeks with her laptop working OK, until last night when it froze, and had to be switched off after control/alt/delete failed to terminate anything.
She emailed me with the following:

DELL INSPIRON 2200

Processor Intel ® Celeron ® M Processor 1.40 GHz
Processor Speed 1.36 GHz
Memory (RAM) 512MB
Operating System: Microsoft Windows XP Home Edition
Operating System version: 5.1.2600

The problem is: when I turn on my computer, I get a basic start up screen with the 'welcome' sign, and then a small grey dialogue box that reads:

"Windows cannot load the locally stored profile. Possible causes of this error include security rights or a
corrupt local profile. If the problem persists, contact your network administrator.

DETAIL: An I/O operation initiated by the registry failed unrecoverably. The registry could not read in, or write out, or flush one of the files that contain the system's image of the registry."

I click OK (all it lets me do) and then it tells me it will be loading up a temporary profile and any changes made will not be saved. I click OK again and it loads up a basic desktop. Everything works fine, but my documents folder, my pictures, and my music, are all completely emtpy. My history on my internet page is also empty - it feels like I am starting from scratch.


As far as I know she is not on a network at her home, and has been away from her uni domain for a couple of weeks.

She is in a panic about lost essays, although I have tried to reassure her that all will not be lost!

Hope you can help her!

Luci2a :thumbsup:

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#2 Joshuacat

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Posted 09 April 2006 - 11:07 AM

Here's a couple of MS support documents that may help.

Windows cannot load your profile because it may be corrupted" error message when you try to log on to Windows XP

and

Error Message: "Windows Cannot Load the Locally Stored Profile"

Good-luck.
JC

#3 luci2a

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Posted 09 April 2006 - 11:09 AM

Thank you Joshuacat for such an incredibly fast reply!
I'll send her those links and see how she gets on.

Luci2a :thumbsup:

#4 Herk

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Posted 09 April 2006 - 11:32 AM

Has she tried going into Safe Mode as Administrator? Possible to create a new account and then move files from the damaged account to the new one as Admin. Check this.

#5 luci2a

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Posted 09 April 2006 - 11:44 AM

Thanks Herk. I'm passing all these mesages on. :thumbsup:
luci2a

#6 luci2a

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Posted 09 April 2006 - 02:12 PM

Thanks to you both JC and Herk - she's done it! :thumbsup:
She followed the MS links and created a new profile, then copied over the info. I've suggested that she backs up her essays and photos onto CDRs or DVDs to avoid future panic!
Cheers
Luci2a

#7 Joshuacat

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Posted 09 April 2006 - 06:25 PM

Great! Thanks for letting us know.

:thumbsup:
JC

#8 Herk

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Posted 09 April 2006 - 08:23 PM

That's good news. And good advice for everyone.




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