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windows 7 ultimate 32bit blue screen


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#1 Visceris

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Posted 28 April 2013 - 10:57 PM

Hello all. I am having an issue with a blue screen error that shuts down my system when i put it into sleep mode. I'll turn it back on and everything works fine, just comes up with the error saying an error occured...I hit more details and it shows the blue screen error. System is a Dell Inspiron E1505, Windows 7 Ultimate SP1 32-bit

 

any thoughts are appreciated...its not anything that is keeping me from doing things..just a minor annoyance



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#2 Anshad Edavana

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Posted 28 April 2013 - 11:16 PM

Hi Visceris

 

Please do the following steps :

 

1) Publish your system snapshot using speccy 

 

  Read this guide on how to use speccy - http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

 

 Paste the web link displayed by speccy in next post.

 

2) Open 'C:\Windows\Minidump" directory and look for any files with a ".dmp" extension. Copy all of them to a temporary folder and zip it. Upload the zipped dump to any free file hosting site like "mediafire" and post the download link to it.

 

3) Download "bluescreen view" and create an html report with it. Download link and how to create an html report is described in the following link -

 

        http://www.howtogeek.com/howto/6292/how-to-troubleshoot-the-blue-screen-of-death/

 

Attach download link for the HTML report in next post.


Edited by Anshad Edavana, 28 April 2013 - 11:18 PM.


#3 Visceris

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Posted 29 April 2013 - 09:52 AM

http://speccy.piriform.com/results/qp77kmCe2mQQ1LlpTYOnsFh

 

file:///C:/Program%20Files/NirSoft/BlueScreenView/report.html

 

And the dmp file will not let me do anything with it, no matter which way i try and zip it it says access is denied...even though im the only user and am the admin....



#4 Anshad Edavana

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Posted 29 April 2013 - 11:44 AM

Hi Visceris

 

Without analyzing dumps it is hard to say the cause. Please do the following steps :

 

1) Download BSOD collection app from http://sysnative.com/0x8/BSOD_Windows7_Vista_v2.64_jcgriff2_.exe  and save it to the 'Documents' folder.

 

2)Run the tool as administrator ( Right click and select "Run as Administrator") . 

 

3) Now all the dumps are collected in to the folder "Windows7_Vista_jcgriff2 " in Documents

 

4) Zip the dumps and Bluescreenview report.html and upload to any free file hosting site.



#5 Visceris

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Posted 30 April 2013 - 04:40 PM

http://www.mediafire.com/download.php?45ka3xvwbisd1sc

 

 

this is the dump file from that sites program



#6 Anshad Edavana

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Posted 01 May 2013 - 01:46 AM

Hi Visceris

 

I really appreciate your patience.

 

Unfortunately your system is configured not to write 'small memory dump' and hence BSOD collection app failed to collect dumps. Only dump available is a full memory dump which is several 100 megabytes big and pratically hard to upload for testing. Please do the following steps to enable small memory dumps which are usually below 1 MB.

 

Disable User Account Control        

 

 

 Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

 

Once you enabled minidumps force the system to create BSOD by hibernating. More than one BSOD will be very useful in diagnosing the problem.  Once you got BSOD copy them from "C:\Windows\Minidump" folder and upload. Hopefully you don't get permission error once disabled UAC.

 

To get information from already created "MEMORY.DMP" file located in "C:\Windows" :

 

 

Please download and install Who Crashed --> http://www.resplendence.com/download/whocrashedSetup.exe
 
Run the program and click on Analyze. When program finishes analyzing, click on OK. Then right click --> Select All --> right click Copy
 
Copy the content here.

 

The bluescreen View report link you posted is invalid. Please also upload the "report.html" to mediafire.


Edited by Anshad Edavana, 01 May 2013 - 01:48 AM.





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